[Resolved]  Royal Enfield — PROBLEM IN REAR disk AND DIGITAL SPEEDOMETER

Address:

Delhi

Hi,

This is Anil Suri from Delhi, I bought a Royal Enfield Thunderbird new model(TBTS) 350 on 18/11/2012.
Registration number: DL 14S C 1489
Engine number: U3S5COCM199677
Chassis Number : ME3V3S5COCM199677

It has been a pleasure riding the vehicle at most for only 3800 kms approximate.

After that I found that there is some problem with the REAR disk AND DIGITAL SPEEDO METER. The bike skids whenever I touch the REAR Disk. I reported the problem to RE service centre in DELHI. Every time they tell that the problem is corrected and before I reach home I found that the problem is still there. I call them again and wasted so many weekends with them. I never did any ride more than 200kms for at least 2 months, because I am afraid to go for a long ride because of the problem. Every time I leave my bike for 3-4 days in service station.

Then nearly after every week in the service centre for 2 months. There also they try to fix the problem. They took nearly 1 day and gave the bike. It was working for nearly a 4 DAYS.

Again I found the same problem and another problem of the DIGITAL SPEEDO METER. This time again I started going every week to the service centre and got frustrated up to the limits. Then I called executive customer head of Delhi “Royal Enfield Company Show Room" in DELHI and I told I am frustrated of this problem.

Now the vehicle is in warranty so may be they replace now for free. But what will I do if the problem Continues. Because I think the problem is with the entire machine and comes periodically.
Because this seems to be problem, problem and problem only motorcycle.

Nearly for every week I have spent 2-3 days in service centre maintaining the bike. I am in height of frustration.
As a normal,I need two wheeler to commute. Without it I have to spend at least 200 rupees every day for daily transport.
Every time I go to service centre again I have to spend 200 rupees for commuting.
I am just frustrated of this bike with problem always. It was my dream buying RE machine, now it has become a nightmare for me.
I am not able to concentrate in my work because my hard earned money is wasted and this machine spoiled my dreams.
I have to follow-up with them. Whether I do my job or run behind the service guys to get the problem fixed.

Can you please act on this because the problem seems to have coming again and again in regular intervals? I was never even happy riding this continuously for 500 kms.
I sometimes even regret buying this. But as a fan of RE from my childhood, I still stick with the machine full of problems.I have done servicing as and when required may a bit more. More than a service per month. I treat my bike like a child but still not able to afford it because of the problems.

Can you please check the root cause of the problem and fix it so that I don’t have to face problems again and again.I am afraid of taking this machine out because of the problems and the time the service guys have taken to fix the problem.