[Resolved] Royal Enfield — Worst Customer Service | |||
Dear Sir I have submitted my Royal Enfield machismo for engine overhauling on 31st march 2011 at lamba enterprises subhash nagar new delhi, i was told that it will take 4 days to get the job done but is still delayed its been more than 23days when asked for reason am getting reply that spare parts from chennai that is Royal Enfield factory are not arrived this is disgusting to hear that after 23days they still are waiting for spare parts to arrive how long does it take to order spare parts ? why was i given commitment for 4 days if non of the manager from Lamba Enterprise has an why it is taking so long neither they are sure how long it will take i even contacted to Royal enfield customer service but there is no proper solution i have also spoken to Regional manager MR Dhana Lal job that can be done in 3 days is taking more then 23 days still am not sure how long it will take but sitll am not getting proper solution kindly guide in the matter Regards Sudhir D [protected] from New Delhi Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
To
The manager
Customer Service
Sub: - Problem with the self start Pinion
I have purchased a motorbike (Royal Enfield – Thunder Bird Twin Spark) from one of your outlet- Siddhi Vinayak Automobiles, Patna on 24/06/2010. I logged a complaint to their service station regarding the problem with the self start pinion in the month of April, 2011 & also got assurance that it will be replaced the moment they receive the spare from the company as there was shortage going on. Although I live outside patna due the nature of my work, I contacted them many times for the same but all efforts went futile. Request you to pls look into the same & do the needful.
Please find the details regarding the same below :-
1. Vehicle Name – Thunder Bird Twin Spark (Royal Enfield)
2. Engine No – U3S5C0AE019074
3. Chasis No – ME3U3S5C0AE019074
4. Reg. No - BR-01-AW-6635
5. Invoice Date – 24/06/2010
6. Complaint Date – April, 2011
7. Complaint made to – Mr. Arun Kumar (Service Manager)
8. Dealer – Siddhi Vinayak Automobiles
9. Address – D-1, Nand Hotel Complex, Corner of Rajendra Path, R.K Bhattacharya Road, Patna-1, Bihar.
Thanking you in anticipation.
Sincerely
Rajeev Kumar
The manager
Customer Service
Sub: - Problem with the self start Pinion
I have purchased a motorbike (Royal Enfield – Thunder Bird Twin Spark) from one of your outlet- Siddhi Vinayak Automobiles, Patna on 24/06/2010. I logged a complaint to their service station regarding the problem with the self start pinion in the month of April, 2011 & also got assurance that it will be replaced the moment they receive the spare from the company as there was shortage going on. Although I live outside patna due the nature of my work, I contacted them many times for the same but all efforts went futile. Request you to pls look into the same & do the needful.
Please find the details regarding the same below :-
1. Vehicle Name – Thunder Bird Twin Spark (Royal Enfield)
2. Engine No – U3S5C0AE019074
3. Chasis No – ME3U3S5C0AE019074
4. Reg. No - BR-01-AW-6635
5. Invoice Date – 24/06/2010
6. Complaint Date – April, 2011
7. Complaint made to – Mr. Arun Kumar (Service Manager)
8. Dealer – Siddhi Vinayak Automobiles
9. Address – D-1, Nand Hotel Complex, Corner of Rajendra Path, R.K Bhattacharya Road, Patna-1, Bihar.
Thanking you in anticipation.
Sincerely
Rajeev Kumar
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+91 44 4223 0400
Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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I purhcased my Enfield from M/s Amar Autos, 603, Kanti Nagar Main Road, Delhi. This is the biggest ever mistake I did in my Life. The Authorised service centre is so worst that I never saw ever. They dont have any sort of the parts which needs to be replaced under the warranty.
It seems that the mechanics in the service centre is not at all qualified. They are just working to get tips from the customers. They dont have any knowledge of the vehicle. This is my personal experience.
I have been requesting them to change the carbater piston and hand break switch for the last 5 months now. On last Sunday when I wanted to know whether the part, the reply of the manager Mr. Manoj was - there is acute shortage of the parts, company is not supplying the requested quantity of the parts, what can we do???
Dear Sir, is the reply of the AUTHORISED SERVICE CENTRE? Or Royal Enfield Company thinks that We, the customers are fool and to invest Rs. 1, 13000/- for buying the products which has not spare parts??????
I request to the MD of the Company to please interven and make sure that the poor public should not suffer by buying the useless product (Enfield bullet biket).
I am govt teacher in the Govt school and have my only hard earned money. I dont have black money to invest and forget. Its better to close down the company and do some other business but not to pick pocket poor buyers.
Please stop making fool to the public and do the justice. I am giving particulars of my bike:
Engine No. U355COAG025849
Frame no. ME3U355COAGO25849
Date of Purchase 9.8.10
Model: Electra 5S ES UCE
Pushpa Rani,
C-13/47, Yamuna Vihar,
Delhi
[protected]