[Resolved]  Samsung — PROTEST AGAINST SAMSUNG COMPANY BY ACTING 3 MONKEYS ROLES AND DUMPING THE PRODUCT FROM A LARGE CRANE DISPLYING IN CONSUMER EXHIBITIONS

ALL FRUSTRATED SAMSUNG CUSTOMERS should hire a lawyer and sue the company in INDIA for using it to dump all defective equipment that they cant sell elsewhere in the world!!

Dear Sir,
I am very sorry to inform you that, since I have not any response from your side. Since last three days I contacted the service centre[protected] and one lady named Netra attending the phone and making me fool saying that today withing one hour the service engineer will come there but today is not coming since last three days. For your kind information, if my washing machine will not ready by today evening than it will be a big issue against your company. Please note it. Can you tell me what is the problem to rectify the problem if I am ready to pay the cost of the replace items. We are always busy with our job and no time to waist for this. Also can you tell me why you did not respond my yesterday mail. Please reply this mail with immediate effect or otherwise it may be a big issue. We are purchasing your product for n ot to suffer problem .
Thanks & Regards
Rajib Lochan Padhi
Assignment Manager
SAP Labs India Pvt Ltd
138 EPIP Area Whitefield
Bangalore 560066
Mobile 0 [protected]
Phone –[protected]

From: Padhi, Rajib (external)
Sent: Thursday, April 14, 2011 10:04 AM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: Repair of washing machine

Dear Sir,
This is to inform you, in spite of repeated request no action has been taken so far. It is understood that you are unable to help this regards. Hence it is requested to advise to the concerned Branch service Manager to send his service engineer to replace the PCD of the washing machine on payment I am ready to pay the cost of the PCD Many thanks for your assurance to me to do some help.
You are once again requested to instruct the Branch service Manager to send the service Engineer to replace the PCD as soon as possible.
Rajib Lochan Padhi
Assignment Manager
SAP Labs India Pvt Ltd
138 EPIP Area Whitefield
Bangalore 560066
Mobile 0 [protected]
Phone –[protected]

From: Padhi, Rajib (external)
Sent: Wednesday, April 13, 2011 9:49 AM
To: 'support.[protected]@samsung.com'
Subject: FW: RE: Repair of washing machine

Dear Sir,
You are requested to do the needful at the earliest if possible. Also please intimate the contact number to whom I can contact in this regards. Hope
Thanks & Regards
Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, April 12, 2011 12:34 PM
To: Padhi, Rajib (external)
Subject: Re: RE: Repair of washing machine
Dear Mr.Padhi,
I regret the inconvenience you are facing with your Samsung product.
I would like to assure you that I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
I can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Ravi Verma
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : Padhi, Rajib<rajib.[protected]@sap.com>
Date : Apr 12, 2011 11:07 (GMT+05:30)
Title : RE: Repair of washing machine

Sir,
Thanks for early replied. You are once again requested to consider the case and do the needful please.
Thanks & Regards
Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, April 11, 2011 5:03 PM
To: Padhi, Rajib (external)
Subject: Re: Repair of washing machine
Dear Mr.Padhi,
Thank you for patronizing Samsung Product.
I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.
I appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Khyati Sharma
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : Padhi, Rajib<rajib.[protected]@sap.com>
Date : Apr 11, 2011 16:38 (GMT+05:30)
Title : Repair of washing machine

Dear Sir,

This is to inform you that, I am a very old customer of Samsung product since last seven year. Presently I am holding the following product at my home :-

a. Samsung TV 29 “ purchase on my name ( RL Padhi) during Aug 2007
b. Samsung home theatre purchase on my name ( RL Padhi ( during August 2007
c. Samsung double door Refrigerator on my name ( RL Padhi ) during Oct 2008
d. Samsung washing machine Model No WA 85 TPLEC/XTZ purchased on my name ( RL Padhi) on Jul 2008
e. Four numbers of Samsung mobile hand set for my family members.
f. Intend to purchase one Samsung LCD TV 42 “ during next month

You can check the above from your records or otherwise I will send the scan copies of the above bills if required.

In view of the above I am going to inform you that the washing machine is presently not in working condition and I had lodged a complaint vide complaint number [protected] dated 07 Apr 2011 against this and the service engineer was visited my residency on last Saturday ( 09 Apr 2011) and after inspection he told that the PCD is not working due to high voltage. He told the cost of the PCD is withing Rs 2000. The warranty period of the washing machine was over than eight months.

My request is, can the cost of the PCD of the washing machine will waive, if so than kindly inform the service centre Bangalore ( Telephone number[protected] accordingly so that they can charge only servicing charges from me.

Your kind help in this regards will highly be appreciated.

Thanks & best Regards

Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

I

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