Samsung India Complaints & Reviews

We bought a samsung microwave model CE 103 VD on 13.06.2010 from Croma retail. It is not working since 01.08.10. We filed a complaint with samsung on 12.08.10. Engineer from samsung came to check the syatem on 14.08.10 and said a part needs to be replaced and he will do it next day. But after that despie numerous phone calls and emails they are not attending to our request. Everytime a new reference number is given but no action is taken. We are frustarated with this response of the company and dont know what to do.First complaint reference number given by samsung customer care on phone was [protected]. Last transaction no. given by samsung on 28.08.01 was [protected]. kindly help us in this matter.

Dear Sir/Madam,

I bought a samsung 29" TV on[protected], details as below-
Dealer Name - Arpan, Main Road, Rairaingpur, Mayurbhanj. Orissa, Pin No- 757043 (This dealer does not exist any more)

Model no - CS-29M50ME
Model Code - CS29M50MEEXXTL
Type No - GE29M50
S/N - 07413ZIQ700188X

On Aug 2010 I noticed increase in picture size horizontally and no brightness to view the image. To get a proper solution i dialed [protected] on 18th of Aug 2010 and lodged complain, number [protected]. The customer care executive gave me 48hrs of time within which the TV will be fixed by an engineer from the service center in Balashor, Orissa. After 48hrs of no service a second call was made to the customer care and as per routine work an executive verified my detail, which is -
Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

and rescheduled the engineer’s visit to another 48hrs from that date. Similar incidents continued for another 15 days and finally I took the number of the service center in Balashore and the executive provided me the contact number of Mr. Akbar ([protected]/[protected]). I called Mr. Akbar the next day and he promised to send an engineer within 48hrs. The next day Pradeep, the engineer called me from his cell number [protected] and informed me about coming in the first half of the same day. But like always the promise was not kept and so I called him in the after noon when he was fixing some one's television in Badampahar which is faraway from my place but still he did not forget to promise me again to fix the television at any cost by that night. He came after 7pm, saw the problem, opened the set and removed 3 parts. After all this when the television was switched ON the picture was blurred with no brightness, no color and high contrast. He left it like that with an excuse of having no parts to repair and come back with necessary parts within 2 days. I questioned him about why the 3 original parts are unnecessarily replaced without knowledge of problem, and he said- “I was experimenting”. I was expecting him within 2 days but can not say how many 2 days are gone since that day and there was no news of him till the day I called him and to my surprise he disconnected my call saying "could not come due weather problem" and replied my several next calls as a "Wrong Number". Since then there is no contact with him but I did not stop calling customer care and they repeated with the verification procedures and changed the solution time from 48hrs to 12hrs. Many 12 and 48hrs gone and no solution provided until a customer care guy helped me providing contact number of Mr. Anurag Bindal ([protected]) of Bhubaneswar, according to him Mr. Bindal is the last person to help me through. So, I called Mr. Bindal and like the rest he promised to send an engineer next day at first half. I got no response since that day from any one…the promised days are over, my energy of calling customer care and the other associates are over. The interesting part conversation is with a customer care executive, it’s like this-

Me-"Sir, its almost going to be one month and complain no [protected] is still there, can you tell me when the TV going to be fixed?"
Executive- "Sir, the delay is due to your place is in interior part of the town"
Me-" Then why are you selling products in interior part of town where you can not provide service, and how long it takes to cover the distance of 150 km?"
Executive - "Sir, I'm taking another fresh complain and have faith on me this problem will solve by tomorrow night"

How many fresh complains will fix my television?
How many days will it take to visit Rairangpur from Balashor?
How many Pradeep like engineers are there in Samsung service center?
How many times do I’ve to call Mr. Akbar and Mr. Bindal, who are the management bodies of Samsung products?

I'm frustrated with Samsung product and the kind of service received from all the channels. I request a solution so that people like me will not be harassed by the manufacturers like Samsung and people like Mr. Bindal, Mr. Akbar and Pradeep. Please take action against Samsung and the people who are associated with my problem. Please help me and I will be thankful if this problem is solved.

Thanks.

Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

Dear Sir,
I am having Samsung Mobile Model No.GT3510 which has lining while display. On 18.08.2010 the aforesaid mobile set was sent to Varanasi Samsung Service Centre, Maldahiya to resolve the problem. The Service Centre commited to resolve the same within 2 or 3 days but 18 days have paased, the problem has not resolved as yet. With roughly behavior they are pretending that spare parts is not available and is saying it comming from Noida.

I hope the trusted company like you will care of your customer problem.

Thanks & Regards,

Ismail Khan
The Raymond Shop
Maldahiya, Varanasi-221002.
Contact No.:[protected], Mob:-[protected]

I HAVE PURCHASED 1 SAMSUNG CORBY GT-S3653 LAST YEAR.BUT NOW IT'S TOUCH SCREEN IS NOT WORKING PROERLY.

Some unidentified guys has stolen my mobile while travelling in bus on 04.09.10 at 7:00am.
My mobile is of Samsung Star(S5223).
IMEA No. is[protected].
Kindly track the mobile with the help of local service operators as it have many confidential data.
You can revert me back on my alternate no.[protected].

SAMSUNG LAPTOP PERCHASED ON 14 AUGUST NOT GOT THE DELIVERY TILL NOW BOUGHT BY MR.LOVEY AGARWAL OR MR.LAVI AGARWAL ORDER NO[[protected]] PLZ HELP WE HAVE PURCHASED FIRST TIME AND THE RESPONSE IS NOT GOOD

Hi,
I have experienced the most horrific and pathetic service ever in my life, and is totally fed up by the irresponsible and casual attitude of Samsung India Employees. My new airconditioner which I bought 4 months back has conked off suddenly, and despite of complaining several times nobody had turned up till date, and I have been just getting assurances till date. Its been a full one week that me and my wife have been personally calling up Samsung customer care and have been rigorosly following up, but I am shocked to see the casual and insensitive approach by these employees.

Each and every day I have been getting assurances that our engineers are on the field and my complaint will be resolved but no response at all. Even I have screamed and yelled on them but still they are lost characters just sitting there without having anything in their hands, and are the most inefficient people on the earth. I have been cheated/duped and feel like the biggest fool on the planet by buying a Samsung product.

This is height of nonsense and is beyond toleration levels in such a competetive environment. I really pity on myself and the customers who have done a blunder to go for Samsung and are facing the brunt of the same. Would request you to escalate the same to the CEO of Samsung India to make him realize that what's going on the ground and what kind of lethargic and inefficient team he has who are cheating and spoiling the brand name of Samsung.

Looking forward for a positive response with due sense o[censored]rgency.

dear sir,
I have given my samsung mobile which is under warranty to attar mobile services,shop no 4c-1+2,pagariya complex,pandri raipur(C.G) on 19/8/2010,they told me that they will ahve to replace the mother board and will treturn the mobile on 23rd but its 3/9/10 and they r still not returning my mobile,evrey time i go there they only ask me to came after 3 days,they r just wasting my time and not returning the mobile,thay say that company is not providing the mother board so they r not able to return it,its very irritating and also without a mobile my work is also suffering and i dont know what to do.it is so irritating that i have now decided to never buy a samsung mobile in the rest of my life

26th Aug.2010

Dear Officer in charge,
India Today Book Club

Ref.: order no TELESALES/0GA[protected] dt. 08-AUG-10 for Rs. 15998/-
Re: Goods not Supplied as per order

With reference to the above I am received ONLY belowmentioned goods on 20th Aug. 2010 :
i) 1 Samsung CAMCORDER C20 FOR RS.7930.38
ii) Philips Home theatre DSP2500(including Philips DVD Player DVP3316/3126) FOR RS.7568.86
+ ORDER PROCESSING & HANDLING CHARGES RS. 499.00
iii) 2 reebok wathches free RS. 598.00

but the above goods not match my ORDER and PRICE.
I HAVE PAID RS.15998/- + 598/- OVER THE PHONE ON 7TH AUG. 2010 FROM MY SBI CREDIT CARD.

As conveyed me over the phone ON 7TH AUGUST 2010 is the deal for

1. SAMSUNG VIDEO CUM STILL RECORDER MODEL NO. FMX320 FOR Rs.15998/-
12MEGE PIXLE
3.2" LCD
10X OPTICAL ZOOM
16 GB INBUILT MEMORY
+32GB MEMORY CARD
WEIGHT 160GM
WITH WARRENTY CARD

AND I WILL GET THREE (3) FREE GIFT

A) PHILIPS HOME THEATRE 5.1CH 5 SPEAKER WITH DVD 2500WATT DOLBY WORTH RS.11000/-
B) ROUND TRIP AIR TICKET VOUCHER ( UP & DOWN) . WORTH RS.7000/-
( BOOKING FROM ANY AIRLINES OF MY CHOICE &
CAN BOOK JUST PREVIOUS DAY OF JOURNEY VALID FOR 1 YR)
C) SURAT DIAMOND JWELLERY WORTH RS.25000/-
D) 2 REEBOK WATHES

BUT TILL DATE I HAVE NOT GET THE THING AS PER ORDER

I AM NOT EXPECT FROM A REPUTED "INDIA TODAY" GROUP.

SO, YOU ARE REQUESTED TO SEND THE GOODS TO ME AS PER MY ORDER AS
LISTED ABOVE (Number 1, A, B & C)

AND ARRENGE TO TAKE BACK your goods as listed above " i) "

Hope for a favourable reply as early as possible.

Thanking you ,

yours foithfully
Kishan Kumar Bidasaria
Ph.+91 [protected]
Email - kishan.[protected]@yahoo.com

i am facing vibration problem in my new handset. I have seen all the settings of mobile even i have reset my phone ...the thing is that the vibration is working when i dialled a number or in typing a message. But from yesterday when i touched on my menu like message, logs, contact the vibration is not working ....I called 3 times to samsung coustmer executive they sais that they will call me but i didn't get a call from your executive and my complaint no -[protected]

Delay in repair against works order No. 10820
Dear Sir,

This is to inform you that I have given my Samsung Mobile (corby) Model S-3653 to your authorised dealer M/s. SIM Solutions, Sector-8, Rohini, Delhi on 20.08.10 vide works order No.7326 (purchased on 13.12.2009 ) confirming that the Touch has gone out of order and needs to be replaced and had assured me that they will be giving the set within 8-12 days with duly repaired. However, upon enquiry dealer is mentioning that it will take some more time around 10 more day, with no specific reason. Also I would like to mention here that service/customer care of the dealer is not upto the mark.

Hence, I kindly request you to look into the matter and expedite the same at the earliest, as I am handicapped without communication.

Regards


(Nitin Jain)
MOB No. [protected]
Land Line :[protected]

I have been using a Samsung window AC, 1.5 Tons, for the past 5 years. The AC is almost used daily, and has worked trouble-free over the years. Last week, 2-3 hours after a paid general service conducted by Samsung, the AC suffered a short circuit, which burnt the logic board, filling the room with smoke.

It's almost 7 days since I have called the support center and lodged a complaint; I get calls from Samsung service personnel, but no action from their side to repair the AC. Instead, I have been asked to fork out Rs. 800/- to replace the logic board.

My question is simple. I had absolutely no complaints with the AC logic board for 5 years. How come the short circuit occurred within 2-3 hours of the General Service? It is not my mistake. Why should I pay to cover somebody else's mistake?

I had given my audio set for repair at Samsung India's Service centre at anoop Nagar Indore on[protected].

Despite almost 5 months it has neither been repaired or any communication given to me.
1. I had gone every 15 days to service centre and was told that parts are available , pl. wait.
2. I thought I will call centralized call centre so that speedy arrangment of spares can be taken up. I called call centre.
3. complaint no. [protected] dt. 9-8-10 was logged.
4. Despite 20 calls , standard answer is sir I ensure you that it will be done shortly.
5. NO Communication to my mobile, email given by SAMSUNG.
7. Do these people have any mechanism to moniter a complaint/
8. It is 5 months. Shameless.

S C Deosthale
Indore
[protected](M)

sir ,
i purchase a samsung mobile model no. s3500i with the price of 4400.00
.After 7 days of purchase the handset is automatically get dead.Then i take that to the shop where i purchase it .Name of the shop is "TARINI MOBILE "which is also the distributor of samsung mobile and it has a samsung care in the district.They cant solve the problem and send it to higher branch.Then after 8 days when i went for inquiary they misbehave and not saying how time they will take to give me my mobile.whether in other shop they exchange the set which give problem newly.

Nearly more than 1 1/2 weeks i given complaint in customer care that my printer not working, everyday they ll say today our engineer will come and one feedback message to mobile. It is the worst experience had it in this company not ever had in any other company.

Worst After Sale Service
I bought samsung mobile C3053 in august 09, I was convinced to see the battery backup specification in the product details at samsung website that said talktime upto 7 hrs and standby upto 340 hrs. To my surprise it's battery was drained out in 24hrs after the first charge and never improved.

When approached BTM Service station in bangalore they replaced the battery but that didn't work, after that they observed the battery backup for few days and told me they get battery backup of two days which certainly is lie but still far less than meeting the specifications.

Since than from last one month around 8 times have been to this service center and everytime they tell me they get it for 48hrs and phone is good. after figthing with them they will direct me to a new person who will keep it for observation again.

Buy samsung at your own risk....

why samsung provide very low text message capacity........... So please increse your one of the bigest drawback, because all customers are not satisfied about this perticular problem.........If you you implement that problem then it is better for you & also customers.......... My email id is "[protected]@gmail.com"

i m having a complaint regarding the samsung service center akota baroda i have a problem in my samsung (b-5722 )mobile. it was in the warranty period.. i have mother board problem with the cellphone. they have taken my set and they told me that they will repair my set within a week but they didn't reply me and when i call them they mostly didn't picked my call and not replying me.... so pls help me out in the matter....

I purchased a 1.5 ton Samsung Window Air Conditioner om April-2006. During first, Fourt years, it was working properly. On start of this season, I approached Eye Care Samsung Authorised Service Centre, West Delhi, HA-24, Shivaji Marg, Nazafgarh Road, Karampura, Delhi for its routine service and gas filing. They took it to their workshop and returned after a week time. On operating it, we found that this was not working efficiently and cooling was not good accordingly the matter was again reported to the agency. They again took the A.C. and retunred after two or three days. But this time also, the A.C. was not working properly. Against First service a payment of Rs. 1,500/- was also made. Throughtout the season, this practice continued and A.C. was not working properly. The engineers visited my residence, told a new problem again and again and continued to charge with bills or without bills also. Now again on 30.8.2010, when A.C. was not cooling the room, I lodged a complaint on [protected] vide No. [protected] and in response of same, an engineer from Service Centre, Sector-7, Dwarka visited my residence. He told that the cooling coil of the A.C. needs replacement and it will take around Rs. 3,000/-. Becuase of this attitude of engineers and service agencies of reporting a new problem and intention to charge more money, complelled me to report this matter to the Samsung India. I think the engineers visited were not capable to read the problem and take action accordingly. Either, they were doing experiments with the A.C. to repair it or they were intended to charge money in this way. Because of the things explained above and happened with me, not only, I have suffered throughout the season but also paid a lot of money. Apart from this, I was more surprised on 31.8.2010, when the engineer visited us, explained us that the wall and floor of your house are hotter and this is why the A.C. is not cooling and the statement of Engineer was supported by the person attended the call from Dwarka Service Centre who told his name as Rishi. This was more surprising when the A.C. was cooling perfectly for the first, four years. I failed to understand this fact, as to whether the service engineer should have told this fact to a customer or to the company. I think, if the statement of service engineer and Rishi is considered correct, then Samsung should take steps to enhance the capacity of A.C.s as the natural tamperature of the room where A.C. has been installed is approx. 35 degree centigrate now a days.

I hope suitable action will taken to reduce my trouble.

Warm regards


Mrs. Lata Sharma,
RZ-A1/130/5, Vijay Enclave,
Palam Road,
New Delhi-110045.
#[protected]
#[protected]

i have a refrigerator of samsung model no. SR-A19 NFO,the bottle shelf of my refrigerator was broken and i approached to samsung service center at moradabad and there my requirement/complaint noted at complaint register at sr no 289 on dated[protected],i visited several times to samsung service center but they were unable to fulfill my requirement.
please help me to get the bottle shelf from samsung india.