No response from Service Centre
I had registered a complaint to the Samsung call centre (complaint number 8400905136) in end September for my Samsung Washing machine. The engineer who came asked us to get the body of the machine changed and we agreed to the same. Since then we have not got any response from Samsung inspite of innumerable calls and emails. We once got to speak to one Mr Narender Choudhry at their Service Centre who promised to come back. It is now more than a month and we have not heard from him.
Ninety percent of the times, nobody picks up the phone at the Service Centre.
I am really fed up with Samsung which carries out such a high profile marketing campaign and would like to caustion all about the pathetic service levels of Samsung.