Samsung India Complaints & Reviews

To whomsoever concern,
I Anitha.S purchased Samsung washing Machine on 22/10/2009 and from 3 days it is not working properly. I have logde a complaint regarding this to customer care and the reference number as follow:[protected]. But till today nobody have turned up and from past two days i am with touch with the customer care executive by name Bhavani,Ranjith, Radha etc. .....But still yet nobody has respond properly even after contacting the BTM Layout Technicians number 66595176/66595000. Very bad service Samsung is having. We really made a mistake of buying the Samsumg Product. From past 3 days we are calling the customer executive and telling them regarding Washing Machine. Please look into this seriously or just pay back our money if you don't provide proper service.


Anitha.S
Mobile Number:[protected]

I purchased a Samsung 8300 Ultra Slim mobile phone for 3G connection. It doesn't show coverage where singles are little weak. I submit it to the Samsung customers Care Center 1 month ago in GOA. But still i dont get my mobile yet and even they did not provide any Stand by phone for me. Even they also dnt know when i get my phone back and Samsung is the worst company towards customer satisfaction. There staff did give any feedback regards my phone.
My ID :[protected]@gmail.com

Hi team,

This is the worst servicing centre I have ever seen. I gave my mobile for servicing through Planet M. They gave on april 6th service center people kept for 3days and gave back this needs software update we will inform when it is available. 20 days passed we keep calling them but no response . again they have taken on may 3rd .... still thay say it need sone more week to decide whether it is hardware or software. and the manager of servicing center, he speaks roughly like ... when the update is there we will inform.

Thanks
Karthik [protected]

I am the unfortunate owner of a Samsung refrigerator and to my ill luck I realized it is not functioning on the 1st of May. 1st of May being a holiday and 2nd of May being a Sunday I was only able to inform the Samsung India call center of this on the morning of 3rd of May. I was given an assurance that my problem would be attended to by 8.30 pm the very same day. I must say I was impressed and happy I had chosen Samsung. But after this it was all downhill.

Today it is the 6th of May and all I have in my hand is a non-functional refrigerator, umpteen assurances by the Samsung India Call Center executives and their team leaders that my complaint will be attended to by the end of 3rd May, 4th May, 5th May..., generic email replies to my complaints made by email and posted on the space provided in the Samsung India website, a huge telephone bill (as the Samsung India call center number is an STD number for me - the toll free number doesnt work for me as I belong to the larger portion of the population which doesnt have a BSNL or MTNL connection and the wait for a Samsung India Call Center executive to be available has sometimes been as high as 30 minutes), and lastly rotting vegetables and fruits.

I have in the last few days come to the following realizations:

- The maximum you can expect when you lodge a complaint with the Samsung India Call Center is an assurance of service and a dream of actual service.
- Samsung India Call Center executives consider handling customer calls as unofficial work. After making umpteen calls and receiving no service I started asking to speak to someone senior on the floor and I was repeatedly told in multiple calls that the team leaders are in a meeting about some 'official' matter!
- There is absolutely no sense of ownership in the Samsung India Call Center team leaders. On the 4th of May at 6.30 pm I spoke with a team leader (he was supposed to call me up but after a long wait and no call I had to place a call for the nth time) and he assured me he would speak to people at the Service Center and get back to me in half an hour; when I did not receive any call till 7.10pm I called again and I was told he had left for the day!!
- Escalating complaints to the only email ID provided or through the space provided in the Samsung India website is only a waste of time as all that you get is a generic reply stating "We apologize for the inconvenience....and we have forwarded this to the relevant department".

I end this post with the hope that someday in the near future my complaint will be attended to..

I have purchased Samsung Mobile in 25th January 2010. The company (Samsung) claims that they will provide us replace warranty (If company will not able to solve the problem within seven days). After two month o[censored]sing this phone I got a problem related to USB and other minor / major problems. I went to service centre (Barrackpore Samsung Mobile Service Centre, Near – 15 No. Rail Gate, Lalkothi, Barrackpore, Kolkata, West Bengal) and told them my problem. They asked a Xerox copy of bill and given. After that day they called me after seven day. I went then they again call me after seven days. I went again then they again called me after seven days. Thus they have killed my 20 valuable days.

Finally, I contact directly to Samsung Company near about 10 days before, after calling there they (Samsung Mobile Executive) asked me my details till 15 minutes and they told that your problem would be solved. Even they give me Barrackpore Samsung Mobile Service Center’s Franchisee holder named “S Chatterjee ([protected])”. Yet they are neither able to solve my problem nor responding in proper manner. I don’t know whether they are playing with me or providing me the appropriate service.

Date of Purchasing : 25th January 2010
Date of Problem creation : 10th April 2010
Complain Request Send to : Barrackpore Samsung Service Centre (S Chatterjee : [protected])
Date of Complain : 17th April 2010
Work Order : OPT / 17 / 04 / GSM
Model No. : GT-B3210
SL No. RVLSC89628K
IMEI / RSN NO. [protected]
Problem : USB drive not working

Complain by : Anil Shaw
Mobile No. [protected]


Quote : I am neither Amir Khan nor any famous star who take money from Samsung, is telling that Samsung is better because I am a simple Samsung user who is claiming here scornfully that Samsung is the worse company of mobile.

this croma stor at Fort Bombay could not provide me with the adress of the samsung cell service cntre properly nor their phone number of the nearest to me at lower parel(me from churchgate Bombay) and this is a phone samsung S3500 bouth from there less than 8 months that it has stopped wrkin and the warranty card i have holds good but i cant so get the address and cell of the service centre from the fort croma store where i bought the cell
wht good is croma service
thou being a reputed TATA store
Sohal Mahadevia
[protected]

one samsung split a.c. 1.5 ton purchased from spencers hyper, fun mall, gomti nagar,lucknow on 25/04/10 vide bill no. 36779 alongwith a sonax vst 400 stabkuzer (1.5 ton)vide bill no. 36780, but till now no cash receipts of above bills provided/sent to me.why so?
Installation of outer unit of a/c has not done by mechanic, who was deputed by your shop. There is water oozing from taps of outer unit, owing to gas leakage. In this conexion made several complaints, but no one turned-up from your ward. Request again to take action expeditiously to resolve problems.

Dear Sir/Mam.

I have submitted my Samsung Mobile handset (5233A) at Samsung's authorized service center Electro Serve center (Work Order No. WA[protected]) dated 2nd April 10. As per the date committed by them was 12th April-10. Now when I called the samsung personal for knowing the update, they further given me a date of 19th April.10 but again when i visited the center on 19th April 10 they said parts are not available and you will get it by 25th April-10 ,the same is happening till date and I've not recieved my mobile yet... I tried to call Area sales Manager and he gave me a committment of 3rd May-10, but today is 5th May and still no response... Even as per the rules they didn't povided me a standby phone also.

My request is to please take a strict action against these criminals and help me in getting my phone at the earliest.. If you can help then they should provide me the handset at zero cost..

Please help...

Regds

I Singh.

[protected]

I have recently bought an split ac from samsung. From the first day i was not kind of impressed with the product as it took some time to cool a very small room for its capacity 1.5 ltr. I initially thought, may be due to the weather then in bangalore, yes it was really hot!!!, its taking some time to cool. The days progressed, the weather got better but even then it is taking some time to cool and it drips a lot of water from the outdoor unit. I was kind of bothered and i have called up their cusomer care, this happened on april 13. They were nice and they told me that they will send an expert. One/two day (S) i received a call from their service guy asking for visit to my place, i asked him to visit my place after 6.00 pm, he said we would call me and visit after 6.00pm. But today being may 4, till now no one have visited my place yet in spite of my repeated calls to their customer care and their fake response of sending a guy or calling me back and loads of other. I know there should so many of people you have had a same experience as me. I would like make this a online petition. Please post your comments.

This is truly my experience with samsung customer care.in one word, it is very pathetic.

Hi ,

I have brought a new Samsung AC from Satya Agencies Medavakkam by Oct 2009. By the start of April 2010 i started facing problem with my AC and my complaint was registered after repeated calls on 20th April. And after a week Samsung service people inspected and informed me the compressor has gone fault and need to replace it. As this happened during the warranty period they promised me to replace it at free of cost. Even after one week they didnt even call me when they will be replacing it. After calling the customer care they promised service team people will call and inform when they will be replacing but havent received any calls from them so far. And after losing my patience made call to the customer service team on a daily basis and today they have given the service team manager number. And after long wait on call he started speaking as if i was disturbing their customer care team making calls everyday and that doesnt makes any difference. And now he says they dont have compressor to replace it and hence need to wait for some more time. Could some one please help me to deal with these people.

Really a disgusting customer care from samsung.

I had a problem with my Samsung E1410 mobile phone. The battery had some snag which resulted in very low backup as well as problems in receiving and delivering 'sms'es and calls. I reached for a Samsung service center at Bangalore and the service personnel identified that the battery was under a defect and since it falls within my warranty period, they would replace the same. Its been over 2 weeks now and they have still not replaced the battery and on inquiry they tell that no stock has arrived at their store. What baffles me is that, how can they expect someone to manage for 2 weeks without a mobile phone? All my work is in jeopardy and due to their negligence and irresponsibility, i'll have to buy another phone until they deliver the old one to me. This is o[censored]tter shame, Samsung being a world leader in electronic equipment should provide for better customer service and satisfaction. I hope my complaint is taken seriously and make amends for their behavior.
-Anirudh V
P.S: I have given my phone at a service center in BTM layout, Bangalore.

Hi

Need to make complanit aganist samsung dealer, whu came to oir palce to check refrigerator after the complaint logged.They took Rs. 2250/- and changed the part but after that the refrigerator was not working.Its been 01week following up with them they are not coming nor taking our calls.I need that necessary action should be taken against such dealers who cheat people.Address of dealer below.

Global Service Centre
Shop-no: 220, Ground Floor,South Extension Part-II
Contact no: [protected] (Abhishek), [protected](Manish)

KINDLY TAKE NECESSARY ACTION AGAINST SUCH DEALRS, AND ALL ABOVE NUMBERS WERE GIVEN BY JUSTDIAL.

Thanks

Ankita Sharma

i have booked a samsung omnia i8910 phone, on 30.4 2010 at 9pm over phone ( no [protected], [protected]), but so far my order is not confirmed and though money got deducted from credit card no information regarding my order is made available to me i asked to send a email of the order details and they told me that it will be sent in 15 mins but so far i didnt get any information/confirmation of my order please do the needful at your end

I logged call 1 month back for servicing of my AC and have sent mail many time but no one came from Samsung. The service is very very bad and i have decided not to buy any other samsung produce. I have sent them many mails but no response. Not sure if senior management is sleeping in the company of what?

complain No.[protected]

Tushar
[protected]

This is a real frustrating experience with Samsung products.

This is our 2nd Samsung product and I wow never to buy any more Samsung products in my life and also make others aware.

We have a Semi Automatic Samsung washing machine.
Recently, the Timer knob was not working for 3 mins interval.
So, we called the Samsung call centre and registered for a technician visit. (case no: [protected]).

The technician came and in the process of replacing the knob, broke down the complete front timing system.
He left hastely and now since then, its about 25 days, when we call the Samsung Call Centre, they have only 1 thing to say "The parts are not available now".

My father who is a noted doctor in Goa have been visiting the Service centre in Margao (Goa) but they do not help.
I work for Wipro Technologies, Pune as IT professional and have spoken with Manoj Gupta (Senior person from Samsung Service Centre, Pune) and have called the call centre numerous times.

But, nothing seems to work.

Call Centre executives promise to escalate this and a call back.....again no one gets back.

My sincere appeal to my Customer friends looking forward for a new washing machine, pls do not look forward to any Samsung products.
If we in Wipro can be very sensitive and prompt towards our clients, why can't we get the same service for others?

Chandresh Hegde
+91-[protected]
[protected]@rediffmail.com

Two month old Samsung AC- Split purchased from Kohinoor Electronics at Dadar.
Last week, suddenly lost the cooling and thereafter lsot power to it in one day itself.
Registered complaint on April 26th. Since then, their service centre is only equipped to TAKE down complaints and not react to complaint. Mr Vaibhav- Manager-service center is smart enough to AVOID all calls on his cell phone...whereas his staff is i guess smarter than him by not taking orders from him also.
Kohinoor says "not my problem". We requested Samsung to repalce AC which went down in just 2 months o[censored]sage.....they said NO!
So whats next....take a morcha to service center due to incompetancy of Mr Vaibhav to do his job right? No that is not what we educated people do.

Someone needs to take charge of Samsungs After Sales Service....Believe me...no one knows what to do! And we are here with two little kids in sweltering heat of 35 degree in mumbai 80% humiditiy!
Amit Vakharia
[protected].

Sir / madam,

I bought Samasung Window AC 1 year back from Vijay Sales. It was stated in the offer that initial 3 servicing will be free. Warranty for the AC expired just 7 days back. When we called the service centre compalining the cooling problem. their engineer stated that there is a Gas lickeage problem in the AC and I will be charged 2000 for the same and warranty for that will be only for 3 months.

First of all if within 1 year of purchase of AC if there is a Gas lickeage, then surely I have been given a defective piece. Secondly I understand warranty expired 7 days back - why gas leakage problem was not highlighted when it was serviced during the warranty period. Thirdly what is the guarantee that after expiry of 3 months again there will be no Gas leakeage problem form the 4 th months onwards. For a AC worth 15000, these companies are forcing us for maintanence cost of[protected] a year and making fools of Indian public, we have never faced such problem with indian companies like voltas / godrej

i have lodged a complain to their customer service also (ref no # [protected]), but haven;t got any satisfactory reply as yet


Would request your kind intervention in this case

Regards
Dhiraj
[protected]@yahoo.com

Name: Sheldon Pereira
ref no: [protected]
Its the worst customer care that i have spoken to. I think they need to first get the right people on the job and then train them as well. they do not have managers at all if you ask for one then their managers have either gone for lunch or or they hangup. They hung up on me 8 times as they could not help me and answer my questions. They cannot understand or speak English. they talk rubbish half the time.
some of the names are Neelam, Nandita, supervisor munni.
I have now registered a complaint with the consumer complaints website as well.
i have also attached a copy of the chat discussion with your rep. (another )

(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 - thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
Customer :
[protected]
Anurag :
Good afternoon sir
Customer :
this is my ref no
Anurag :
This is ANURAG from SAMSUNG Technical Support.
Customer :
kindly check it
Customer :
it has all the details
Customer :
i am super anoid with ur pathetic staff who cannot help
Anurag :
By the BP number which you have provided us, I am able to see your previous details.
Customer :
keep aside their ability to speak english
Customer :
so what do you need
Anurag :
And the status which I am getting is that your call has been forwarded on 27th of this month
Customer :
all this while it worked
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
yeah and what is the date today????
Customer :
the guy is supposed to come here by 2:00 no one here
Customer :
i have called atleast 11 times and no one cold help
Customer :
they just hangup for some reason
Customer :
and the best part is that there are no supervisors or managers working in your centre
Customer :
brilliant isnt it
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
now i guess its lunch time and everyone is on lunch so no one can call me back either
Customer :
read my comments my friend check what i have mentioned earlier
Customer :
do not behave like the ladies that i spoke to
Customer :
or rather tried speaking to on the phone all this while
Anurag :
Sir May I know that have you received any call or visit from the service center.
Customer :
u r asking me the same question that i responded to earlier
Anurag :
Sir as you mentioned earlier that engineer is supposed to visit at your home place by 2.00
Anurag :
So for that I would like to reconfirm that when have you got the call regarding the visiting timing.
Customer :
this morning
Anurag :
Sir May i know that number by which you have got the call?
Customer :
i wouldnt be calling or chatting with you then it was on my landline even though time and again i have kept shouting that u shud call me on my mobile

Dear sir,

we have purchased a double door refrigerator cum freezer model no. SS20WG2/XTL serial no. 71943CX B00057 ON 16/6/2005

Samsung service centre and after sales service is worst and very poor

I have filed a complaint on 2 april'2010 under complaint reg. no. [protected]

that our refrigator is not cooling. an enginner came after a week or so and informed us to change the fan, its motor ans tand which were not working properly which we agreed as per his estimate given by him to us. He told us the parts shall be replaced withi 24 hours but till date no one has turned back. Now when we call cutomer care [protected] or [protected] or lacla nos[protected] / 40209932 no one first of all picks the phone for hours together to reply us and after a long hold for more than hours when someone picks up the phone to attend our complaint they are not known of the problem we are facing and after explaing them they tell us we will verify the porblem at higher authorities and call you back which they have never done and lastly they will tell us we donts have the parts with us which are required to be replaced from last 30 days which they indented from their head office but still not received. when we ask them which parts do we need to replace in our refrigerator they dont about that. When we get angry on them, they will just hang up the phone or will tell us that we shall call you back within 10 mins with your latest status about our problem.

our refrigator is getting bad everyday and they are really not bothered to repair the same.

We cannot offer a glass of cold water in this hot summer to any guest at our house from last one month due to negligence and poor and worst service to Samsung Service Sentre

can some one help me out and ban this samsung so from sellig the appliances for which they cannot provide after sales service or can someone ask them to shut all their service stations and tell all customers that we dont provide any warranty guarantee or after sales service of the worst products made by SAMSUNG......


rEGARDS
Mrs. Manbhari Daga
C/o Sameer Daga -[protected]

Dear Sir,

I have made a complaint to customer care that my refrigerator on 2nd April.'2010 model no. SS20WG2/XTL serila no. 719943cxb00057d that refrigartor and freezer both are not working and and colling is not there. A representative came and after inspection of the same told us the fan and motor and its stand needs to be replaced due which colling is not there in freezer and refrigator for which we agreed as per the estimate given by them. We were assured that within 2 days the parts will be changed and our refrigerator will start working as earlier. but till date no one has turned back or called us back.our complaint no is [protected] registered with them. when we try calling customer care i.e. [protected] or 30308282 they keep us on hold for more than hours together and when they pick up the phone they give us the local nos i.e. 40209900 / 40209932 which again shows helplessness to get our work done due to non availibity of the parts needed to be changed. we were once told that samsung service centre have received the parts and shall replace them within 24 hours, but when they didn't turned back on our return call they have only one reply...no parts available and we are sorry for that. we have using this refrigator from last one month without any colling in it due to non availibity of parts at the end of service centre from last 30 days and in this summer season all our groceries and vegetables and fruits etc and all other eatble getting rotten due to poor colling of refrigator and worst and poor service from samsung service centre.....SAMSUNG IS THE WORST CO. TO GIVE AFTER SALES SERVICE.........ITS SERVICE CENTRE IS USELESS AND THIS COMPANY SHALL BE BANNED TO SELL ANY OF ITS ELECTRONIC APLLIANCES AS THEY DONT HAVE A SERVICE CENTRE PROPER SERVICE TO REPAIR THE APPLIANCE ...........I M TIRED
OF SAMSUNG REFRIGATOR......I CANNOT OFFER A GLASS OF COLD WATER ALSO IN THIS SUMMER DUE TO POOR AND WORST SERVICE OF THE SERVICE CENTRE OF SAMSUNG....

PLEASE HELP ME AND DO SOMETHING TO FINE SUCH POOR SERVICE PROVIDERS...

REGARDS
MRS. MANBHARI DAGA
C/O SAMEER DAGA [protected].....[protected]@hotmail.com