Samsung India Complaints & Reviews

Its been almost 4 months since i purchased my LED TV and I still have'nt got the so called assured gifts.
I was supposed to get a skype camera and 51 dvd's pack with my LED tv under the diwali offer. Thats worth over 5-6k i think.
The dealer said that Samsung is supposed to send those by post/courier.
I am tired, exhausted and frustrated after making a DOZEN calls to their customer care number and sending mails to the CEO''s office on their website.
At the phone call, every time their agents say that my request has been forwarded on priority basis and tell me that I will be contacted within 2 hrs, which they never do.
From CEO''s office I get the following reply every time,
'We have already forwarded your concern to the sales department and we are continuously following your matter.'
Future buyers, please beware of the luring offers made by this company. If they are giving them on the spot, well and good. But if they promise to deliver them afterwards, NEVER BELIEVE.

P.S. Also note that this is my 2nd LED TV purchased from Samsung. The first one was faulty and I had to return that for a full refund because the spare part was not available.

Name: Mitesh Khandelwal
email: [protected]@gmail.com

I have bought an 32 inch LED TV from Sharjah U.A.E. Dt.14.12.2012

MODLE NO. LED TV 32"UA32EH5030 SAMSUNG

Since 15 Jan. 2013 it is not working and even though it has an international warranty, the service centre is ready to repair it under warranty but above Model Number is not update in Samsung India product list

PLEASE HELP ME
.
KISHOR RAJARAM GORE
[protected]

Dear Sir/Madam

My mobile has been stolen in December , in Moti Nagar My mobile model is Samsung Galaxy Ace GT-S5830 with IMEI no. [protected] with Airtel SIM +91-[protected].

I need your help in tracing it so I request you to find it out....


with Regards,
Manpreet

This is Abdul Khadar Jilani from Banglore and I bought Samsung S3 Mobile 20 days ago. But I am getting problem with my mobile as it was getting hang regularly from 15 days and I contacted service center 4 times at Marathahalli ,Bangalore ,As per Service Center they have replaced most of parts on my mobile and gave it back to me all the times but still same problem occurred and I requested them to replace my mobile But they are not ready to give new mobile. Could you please help me out on this from your end if possible.

Thanks in Advance

Best Regards ,

Abdul

[protected]

My name is Ruchika Chauhan from Dehradun.I have purchased model samsung Chat -5270K dt 9/9/2012.This phone problem is automatically switch OFF.My first visit date to Samsung Service Centre is 16/9/2012 then 4/10/2012,26/11/2012,8/1/2013,13/2/2013,25/2/2013 where my Phone motherboard has already changed , battery change,even all over part has changed but still facing the same problem.Then i request to samsung co.to refund back my money but they are saying to again visit to service centre.Plz help me to gv back my money.

Dear Sir,

I bought a Samsung Refrigerator from Fridgehouse Kadavantra outlet on[protected].
At that it was offered a Gift Mobile phone of Samsung.Customer registration form was filled & sent by Post.Also called Customer service & asked about it from my land phone[protected].
Still now no information about the Gift Mobile phone.Today I contacted the Samsung Customer care,They are asking for the REFERENCE NUMBER WHICH FRIDGEHOUSE HAS SENT BACK to Samsung Ltd of the Purchase of the Refrigerator.
Serial No: of the Refrigerator is R4004PAC700111Z
& the compressor Serial No: 3390CCCC235642.
Bill stating the purchase is hereby attached.(Invoice No: SK09051/ dated:19-Oct-2012/Customer code: Z48A / )

PROMISED MOBILE PHONE GIFT IS STILL NOT PROVIDED AFTER PURCHASE OF THE SAMSUNG REFRIGERATOR.

Regards,

Baby Gleena.
Tel:[protected]
Mobile: [protected]

I am Harvinder Singh my phone model no. E2132 buy on 18/03/2012. my phone probelam last 3 to 4 month in not charging store . service center ask me phone need services so done & tow time ask lose cantion in charging jack & today ask battery falty & need replac. I am employ of service line my phone switch off so many loss of communication my customer.i not come again to again services center . my phone under warranty. plz give me solution my mistack buy sumung product my mobile no. [protected]

Hi
I would like to inform you that I was using Black berry from last 1 year before that I was using Noika from 2004 . I feel that Samsung is capture the market and product is good .I have never visited any service center for mobile from year 2004 . I have shifted from black berry to Samsung without any issue in Black berry set. I have purchased samsung mobile galaxy grand on 15th Feb 2013 . I faced the problem in mobile on 18th Feb 2013 in evenig. I was out of country from 19th to 25th feb 2013 .I have visited service center on 26th Feb 2013 and Mr. Manish Sharma refused for DOA ( Replacement) . He told me the policy of DOA is 7 days . Incase you required passport copy for proof . I can also give it to you . Kindly consider my case for DOA , Incase if you will consider than return the money so that i will purchase another brand .

I hope you will consider this case for cusotmer satisfation.

Ref : Samsung Customer Care Complaint No : [protected] Dated: 07.02.2013

Dear Customer care,

As a grieved customer of your SAMSUNG – Double door refrigerator , which has been purchased 6 months before from M/s. VASANTH & CO, T.NAGAR BRANCH, had started giving endless troubles one by one.

Earlier the noise was too high and now the door could not be closed properly , which results in poor temperature maintenance and more energy consumption due to continuous running of the compressor unit.

I have been calling your customer care repeatedly from 07.02.2013

After two weeks one person from M/s. Thirumala Electronics, Ekkauthangal, Chennai attended the complaint today , but made us frantic .
Though the refrigerator is under warranty, he forced us to pay the service charges…which are quiet unusual.

He claims that since stacking the EGGS & keeping water bottles in the door, the door got loosen and to rectify this we have to bear the charges. Im surprised with this kind of reply. If your Samsung refrigerator could not able to accommodate the eggs & water bottles in the provided space then, what for you are selling this stuff?

You must have remove the features & benefits that has been mentioned in the catalogue & display models, so that customers like us would not suffer.

With a copy to consumer forum, I hereby request your immediate action in this regard and try to conclude this issue at the earliest.

Regards,
K.C.Venkatraman
Mobile No: [protected]

C.C. To : Grievance cell
Consumer Forum of India – New Delhi.

Sir,

I have purchased a Samsung 32” LED TV last year 22/Dec/2012, Model No. Samsung UA32EH4003RMXL from MITTAN AGENCIES, A-7A, Milap Nagar, Uttam Nagar in New Delhi 110059. After twenty days I feel that there is a sound problem in my set. There is no sound option for home theater / woofer and speakers. There is no headphone slot for audio output when playing movie and video songs through USB drive.

I made a complain to Samsung dealer because I was looking for LED TV for home theater but salesmen (his name is Rakesh) suggested us this sumsung 32” LED D4003 model TV according to my budget. He committed us, “it will support your sound system and home theater. Samsung dealer and salesmen both are accept this miss-guide matter and they committed us to solve the problems. After few day they suggested to buy USB audio card for audio output during playing movie and video songs through USB drive. I spent Rs 400 for USB audio card but problem is still unsolved.

Again I went to shop and tell all the story, but he told me that, “I will ask to the engineers and then I will give a suggestion”. Next day again I went to shop for expected solution but finally he told us, “it’s too late I can’t do anything for you. If you want to go consumer curt then you can go. They will help you.

I just want to state to consumer forum sir please look after my case and take necessary action against the Samsung.
Please intervene in this matter I will be thankful of you for resolve the issue.

Ravi bhushan kumar
Mob. No. [protected]

Hi,

After nearly 1yr and 2 months, my Samsung LED 40" TV shows a black band on the top. Investigation from the Samsung engineer suggest to replace the display which would cost 20,000. Outraged seeing similar complaints on Samsung LED TVs after a year. Would not recommend to buy Samsung LED TVs anymore

Dear Sir,
I bought a 40" LCD TV from M/s. BISMI, Ernakulam, Kerala for Rs. 70,000.00 on Sept. 2008
.
Now it is out of order and there is only black colour instead of picture in the screen.

Your Engineer visited my house on 7th Dec. 2012 and told me that the Panel of the TV is damaged and to be replaced.

After one week he informed me that the spare part is not available for this model of TV and your company will refund the
cost of the TV after deprecation.

But amount is only Rs. 32,000.00 or less.

This is injustice. Non-avaliablety of spare part is not my fault. I am a retired person and I can not afford such an huge amount to purchase a new LED TV with this compensation amount. So I request you once again to repair my TV.I don't want compensation.

If there is no way to repair the TV, you have to increase the compensation to Rs. 60,000.00, cause then only I can replace my 40" colour LCD TV.
I am a regular user of your products and recommend also to other persons. I have model No. RSA2NQMG1 ,589 litter side by side Fridge , WA75N6 Fuzzy Washing Machine, Samsung 20" LCD colour TV, Samsung Galaxy II mobile phone.
So I request a decent settlement as soon as possible. The amount mentioned by you is not agreeable.

Thank you
George Francis Moonjeli
Mobile: [protected]

I have placed Samsung phone order on 20 Feb.
I have also got a confirmation mail that my order is successful by the bank and my order will be processed soon by their third party site.
But after five days Samsung is not giving me any conformation and they always say your order is unsuccessful as we have not received any money from your side.
Order No. 1057654 of Galaxy grand.

Please help me to get my money back.

Regards
Nikhil

I am Kamrul Hassan from Bangladesh ; I am using your company mobile set Model GT –B5310RRAHUT. I am writing this letter for complaining about the bad quality LCD which has changed by your Dhanmondi serving center.
Last date on 2.20.2013 I sent my mobile set for repairing by friend name “Maksud” . . My complin receipt number is 9342 & bill number is [protected].That time complain were “ yes & NO keys not work, phone hangs problem” . After that we came to know from your end that Phone LCD problem and for that need extra Tk 2500. We agreed for that and I hope that you could repair this mobile as my satisfactory level. However I surprising found today in the time to take the mobile set that LCD monitor is changed but I could not read the sms & also I could not understand any alphabet . This phone contrast is very high and true colour is gone. I can not understand any picture also.
I asked about that your customer care people how could it can be recovery . His answered was very rude and told me that it was not possible to make the phone shape as earliest & this LCD is this type. That time I feel you are cheating with customer and cut the customer wallet with very cunning. My observation is that if I have repaired from any outside shop that case I got same type service. 2nd think is that I could not read any email and take photograph so that this mobile is now useless.
I believe this unethical way to take the money. Also your customer service & communication need to be trained how to measure the customer because this is customers’ own money not yours.
I hope you will catch it seriously and take necessary action about that because your company reputation is very good than other company.
Your consideration is highly appreciated.
Thanks
Kamrul Hassan
Cell number:[protected]

M having a samsung np300e5z-s02in laptop !! M having problem getting the driver updates(window 8) for this laptop !! Beside this m unable to get the updates for samsung maintainance sofwares such as 'Easy Software Manager' , 'Easy setting' for this device !! No support available on the website too for this device !!

plzz help me regarding this ....

Hi Sir,

I purchased Samsung 40'' LED tv model no:ES5600 on 6/11/2012. On purchase they told me that I will receive skype camera as free gift with in 21 days. But its been more that 3 months still I did not receive any gift from Samsung India.

So I request you to look in to this matter and do the needful.

With Regards,
Sandeep
+91 [protected]
Bangalore

I HAD TAKEN A S 7562 DUOS SAMSUNG HANDS SET ON THE 26 TH OF JAN 2013 , BUT TILL DATE I AM FACING A PROBLEM WITH THIS HANDSET AD ITS HARDLY 15 TO 20 DAYS OLD THE TOP DISPLAY SCREEN HAS A GREEN LINE WHENEVER I MAKE A AND THE PHONE GETS HANGED AND THE DISPLAY GOES OFF EVEN I CANT DOWNLOAD ANY PICTURES OR MOVIES TO THE PC EVEN AFTER INSTALLING ALL THE REQUIRED DRIVERS ON MY PC , AND I HAVE VISITED THE SAMSUNG SERVICE CENTER TWO TIMES BUT ONCE THEY UPDATED IT AND SECONDLY NOTHING WAS DONE NOW MY CONCERN IT WILL I GET A NEW PIECE FROM SAMSUNG OR WHT IS THE OTHER SOLUTION FOR THIS OR DO I NEED TO GIVE THIS IN THE MEDIA AS ITS A COSTLY HANDSET AND I WANT U TO HELP ME AT THE EARLIEST AS ITS UNDER WARRANTY , i want a replacement frm Samsung as now its confirmed that the handset is having some problem and Samsung is not giving me a replacement so how do i go about this now pls reply

I paid online 3000 rs. as a prebooking amount for Samsung camera launched recently. After its launch I found that the price was too high almost 10 times the money I paid. I opted not to buy the camera and requested them to return my money. They didn't refund it but gave me a coupon to do online shopping instead. I didnt find any thing useful to me on their shopping portal. I requested them to refund my money. They refused and stopped replying to my emails also.

How can I get my money back?


I suggest others not to buy anything from samsung e-store.

thanks,
Pradeep

I have lost my Samsung galaxy. When i was in patna.i am belongs to patna.but presently. Living in haryana. I was using tata docomo. No [protected] in my samsung mobile.model. no samsung s6102 Y duos.imei no. [protected] mobile lost dt 03/10/2012 in patna near rajendra nagar commerce college.That was purchaded from erode ,Tamilenadu.when i was posted there.now i got my old mob no. back but i want to get my handset back so please help me.that was my favorite handset.so please help me to get it back.my contact no is [protected] .and my email is - [protected]@gmail.com

I was doing purchase on samsung e-store on 28th of December 2012, while doing the transaction with my HDFC Credit card for Rs 34439 transaction got failed .Savex computer limited was supposed to deliver the product so i called the samsung e-store for the same and registered with them for cancellation. They told me that they refund the money in 15 to 21 working days...But still they have refunded the amount to the bank. Two out of 3 EMI has already billed and interest has been charged by bank on the outstanding balance as samsung told me not to pay any amount....

Please find the details--

Order id[protected]
mob--[protected]

Please look into this matter as soon as possible as it is giving me mental tension......If this issue does not get resolved soon ...i will move to the court......