[Resolved] Sharekhan — lost money because of the technical issues they had

[Resolved] Sharekhan — lost money because of the technical issues they had

A Aditya SridharaRao from Basi, Punjab Jun 13, 2009

I had bought 300 shares of suzlon energy on june 5th that is on Friday at 139 inr but as soon as i bought it the price went down and i didn't have that much money to transfer it to my demat account, so i thought i would sell it off on monday morning. but those guys had some technical issues and i couldn login only. so i called this number to place the order thrice[protected] but they told they cant do it coz of the technical difficulties. the price of the share at that time was 138. but by the time they rectified the problem the price had alreay come to 120 i sold it for 117. I asked them the compensation. but they are telling me that they can't give the compensation but they can reduce the brokerage for further trading which is absolutely ridiculus. I need 2 years to recover the lost amount I need atleast 70 percent of the money i lost Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

kamini

from Ernakulam, Kerala

Jul 15, 2009

I have joined in Sharekhan - Alwarpet branch. I am totally dissatified with your Agent name called Mr.M. Kamaleshkumar
his mobile number is 91-[protected]. He too belongs to your Alwarpet branch. He is placing orders without my knowledge and
playing a lot with my money?.He is not sending any updates regarding the trade which was played with my money.
Even If we called him he is not responding his phone and also if he takes the phone after a long try, he says he is in meeting and
putting off the phone. Do you guys have meetings during trading hours? This is rediculus. 0% help from you guys, no SMS, no Phone
calls nothing from you guys.He simply aims for his brokerage. Not for customer satisfication.

I have to change my agent. I dont want this person and I need some other experienced person.
Since he is from sales side he does not know anything technically about trading also doesnot have any analysising skills.
I'm not sure how you guys allowed him for real-time trading? Totally he is waste fellow.

Till now he never inform me regarding saturdays online trading class which you guys are conducting.
Without proper guidance we are not able to get the knowledge about scrip name and their values.
Kindly do the needful as soon as possible by changing the agent with immediate effect.
Already i have send many mails to [protected]@sharekhan.com all are in vain.