[Resolved]  Shriram Chits — Complaint Regarding Poor Service - Nanganallur Branch, chennai

Address:

Chennai, Tamil Nadu

I wish to bring to light the poor service provided by Shriram Chits’ Nanganallur Branch. I have a Chit with your company for 5 Lakhs. I have been highly disappointed by the Service provided by them so far, right from the subscription until the auction.

I didn’t want to complain about their services received in the past, but after being a successful bidder and not receiving one’s money for over 2 months has been a big letdown.

I had successfully bid for this chit on August 6, 2011. The necessary sureties were provided to the branch. I was informed by the Branch Manager and staff that it would take a month to get my cheque of 4.35 Lakhs. As per their company policy, “The prize money will be paid to the successful subscriber on a working day before the next auction date on the basis of adequate and satisfactory security, offered by the subscriber.

Considering this, I patiently waited for over a month before I started following up for my money (cheque) in the second week of September. To my surprise, the staff at the branch started giving me various excuses for the delay, and informed me that it would take more time to release the cheque, as their branch was under renovation and also that there was a new Branch Manager who has taken over. I was surprised, rather amused, to hear this sort of an excuse. If I contacted the Branch Manager, he was never available on phone (either switched off or would never pickup). I was going out of the country from September 26 and hence, informed the branch staff to deposit the cheque in my HDFC account (details provided to them), but on my return to Chennai on October 10, I was surprised to see that the cheque was not yet issued. On calling the branch, the staff had the same excuse, “Manager is busy….he is new….. he has gone for verification”. When I tried calling the Branch Manager, but his mobile was switched off (as experienced earlier).

It is over Two months now and I umpteen number of follow-up calls have yielded no result. I am terribly disappointed at the attitude of the Branch (its Manager and staff). I have one more chit with Shriram Chits in the branch, I am really worried now if it is safe there.

Kumar
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