[Resolved]  Simran Motors Panvel — Negligent and rude behaviour of simran motors car service

I would like to make a complaint regarding extremely poor and negligent services by your Maruti Dealers (SIMRAN MOTORS PANVEL). I am writing this email with lot of mental agony faced by me due to the service dept of Simran Motors Panvel.


I purchased SWIFT Dzire Vdi Model on 12.2.2010 from M/s.Simran Motors,PANVEL , Maharashtra.
The registration no. of my car is MH 06 AW 5314.

The service department of Simran Panvel is horrible. The service advisor MR.RAJESH’ LOKHARE behavior is very rude ,aggressive and abusive. My car was given for service for the following issues UNDER THE CARE OF MR.RAJESH;
1. To repair the right hand side rear door bottom (dented)- same to repair under insurance(Iffco Claim refr no- 1-FTYYZW ).
For such a small defect the above gentlemen kept the car for more than 9 days in the workshop . when he delivered the car the work was not done properly up to my satisfaction as the rubber fitting are not fitted properly , when I shonwn this defect, this gentleman insulted me in front of the entire other customers and shouted on me stating that we can not work up to your satisfaction, do you know what is the meaning of insurance? We are not here for charity. I was requesting him that even though I am ready to pay, Mr/Rajesh told me that work can not be done now . I was pleading him that good 9 days you kept the car with you however same was not done properly. He told me that you can go and complain wherever you want he is not bothered about the same. He misbehaved with my father in law also who is retd Army Lt.Colonel infront of other customers. I firmly believe that” Customer delight is the motto of Maruti”. Pl correct me if I am wrong.

2. Prior to this incident front bumper was given for body painting, even though the charged full and painted the fitting alignment of front bumper was not done correctly. There is small gap in the fitting. When I shown this he bluntly refused that he can not attend the same now.
While driving back home I noticed that re verse sensor was not working. The simple reason was they have removed the connection for the repair and forgotten to fit it back.

I requested them to do some touch up paint on the body on my cost, however they have not done it

I feel harassed by Simran motors. Please look into the matter on the above matter,
I firmly believe that” Customer delight is the motto of Maruti”. Pl correct me if I am wrong.
Your kind intervention is required to solve the issue and seek a written apology from the service advisor Mr.Rajesh Lokhare.

Thanking You,

Yours faithfully,