Sistema Shyam Teleservices Limited (MTS Mobile) — False Advertisement By MTS Mobile

Address:

Thane, Maharashtra

I recharged my MTS cell phone number [protected] thrice for "MSaver 28" pack on 17th May, 2011 as I wanted to make international calls to US / Canada for long duration. As per the information
available on your website, I was expected to get Rs 40/- Talk Time with 7 days validity and all calls made to US / Canada should have been charged Rs 1.99/min. I made 2 calls on 17th May, 2011 to
US number[protected]xxxx), 1st at 19:19 hrs for 65 sec and 2nd at 19:37 hrs for 266 sec. Instead of being charged at Rs 1.99/min for above calls, I was surprised to find that I have been charged at
Rs 9.00/min and my entire main balance of Rs 49.00 got exhausted. Later I found that the promotional balance which I received against "MSaver 28" recharge which is total of Rs 120/- (40/- for each
recharge, I made 3 MSaver 28 recharges on 17th May, 2011) cannot be used for ISD calls. It can be used only for STD and Local calls. This is nothing less than cheating. I am left stranded with zero
main balance in my account and MSaver 28 promotional balance also cannot be used to make ISD calls. My important and urgent work to make international calls for long duration due to which I
recharged MSaver 28 pack thrice is suffering because of misleading information on your website or faulty system. I want the complete refund of the excess charges applied for above calls made to US.
Also I want the compensation or three MSaver 28 packs that I recharged on my cell phone which will expire on 24th June 2011 as this balance is useless for me since your system is not allowing me
to make ISD calls and my usage for Local and STD calls is minimum, hence this MSaver 28 promotional balance cannot be used. I immediately escalated my complaint to Mr. Rakesh Keluskar (Nodal
Officer) along with the screen shot of the offer displayed on their website but he mentioned in his e-mail that this offer has been withdrawn. He could not explain why it is still displayed on their company
website. We wish to inform you that the MSaver 28 pack for ISD calls has been called off since 28th April 2011 and now you get talk time of Rs.40/- on recharging with Rs.28/-. We also wish to inform
you that as you have recharge your above mentioned MTS Mobile Number with Rs.28/- trice on 17th June 2011, you have received a talk time of Rs.120/- on your account. The company should stop
there false advertisement and should refund my money back as soon as possible.