[Resolved]  Skoda — AC not working

I have a Octavia no. RJ -14 CD 2949.
My AC is not working despite sending the car to your garage for three times (SAGA automotives, Jaipur, Rajasthan)

The problem started about a month and a half back. Then they changed some AC coil to mend the problem. That was also a horrifying experience for me. I had to wait for almost eight days to get my car in working condition just for the non availability of some spare part in the garage. the dealer here was totally non cooperative. I had to personally talk on phone to your North region head and to your helpline nos. to get my car repaired within the days I mentioned earlier. Though the coil was in warranty period but I had to pay for the AC gas and labour etc, around Rs 3000/-, for not my fault.
(Date 9/3/2009 Job card no. 4714)

After some days it again started giving the same problem. Again I took the car to garage. Again they took two days. Checked some electricals and returned it back.
(Date3/4/2009 Bill No. 0029)

Again after three days the same problem recurred. Again they kept the car in garage for two days. This time they couldn’t even detect the problem and returned the car to me saying that the car has no problem at all and it is working perfectly even before I left it to their garage. I was told in a manner that I am a fool and it is only my notion that the car has some problem. I am a graduate engineer and a builder. Am I so stupid that I will leave the car in garage for so long periods and pay for hire taxi to do my day to day work. Did I buy such a reputed and expensive car to be treated like a fool, face humiliation from the dealer staff and suffer.
(Date 7/4/2009 Job card no. 5200)

Ok. I took myself as a fool and kept the car in the same condition running for four more days. Then on 13/4/2009 at around 13:00 hrs I talked to Mr. Chaku (GM, SAGA automotives) about the matter. He said that he will revert back after ten minutes. He didn’t reply. Again I talked to him at around 14:00 hrs. He didn’t replied to the call. Again I called him at 15:00 hrs. This time he gave me a phone no ([protected]) saying that they are unable to solve my problem and I should talk on the phone number myself. This person is not responding at all. He only gave me a SMS writing that he will call me back. Now I cannot bear the heat and humiliation anymore. I even had a heatstroke due to high temperature in the car and had to be admitted in hospital. You know it has started crossing 42 degree celcius here in Rajasthan. So I talked to the dealer again. Now they are again asking for minimum three days to solve the problem.

Now would you please explain the above events to me and also why I should bear the cost of hiring pay taxi, face humiliation, discomfort, loss of my precious working hours and mental agony.

Tomorrow I am taking the car again to the garage. As I have lost all faith in your dealer here, may I expect that some one from your side will interfere in the matter and solve the problem once and for all. I even doubt that the coil which was replaced in the first instance was even required to be done, and even if that, then was it done genuinely.


(Bhagirath Agarwal)
phone no [protected]
India