[Resolved]  Skoda Dealer — cheating on service

Grave concern/not happy with service provided by Chennai Gurudev motors/Need your extreme help to fix the issues... Overall not a happy customer.

Car Make : SKODA SUPERB.
Place : Chennai.

Dear SKoda manager/representative,

I brought SKODA SUPERB on June 2008 and from day one I am having one or the other problems with the car. The car needs to diagnosed properly.

Below is the history of old and the current problems. Current problems are not fixed right and need your help in resolving it immediately. At high level looks the Gurudev Motors do not have highly skilled mechanic's to diagnose the problems.

1) 1st time I got an error "Light's failure" and took it to Gurudev Motors - Chennai. THey said there was some problem with electric circuitry and got fixed. After that it was fine for 1 week or so and ran into some other problem

2) Car when driving between 30 to 45 km/hr speed. it used to make some noise and when increases speed above 60 km/hr it used to reduce. During this time the performance of car dropped. I mean pick up dropped. Tried both in Automatic and manual gear and the problem was there. 1st time when took it Gurudev motors, they just said they is no problem with the car and returned back. The problem was not rectified and the car was given again to fix the problem. The second time they said they was some problem and they said they fixed it. For a month or so car was running fine with no noise. Again the same problem started and given the car to gurudev motors to fix it. They kept car for 5 days and returned the car without fixing it right. During this time one the mechanic had used the car for their personal use and made it dirty which is NOT acceptable. How I came to know is behind passenger area was dirty with Black dirt and when one of the Gurudev motor delivered the car to my house, I brought it to his attention. They apologized and they said they will clean. In December 2008 the car was parked for 15 days to without driving in my car garage. When returned and started using my car looks like the noise problem has been resolved. For now looks like it has been rectified by itself without anybody fixing and my concern is this problem might repeat again and want it fixed before warranty gets over. I want some highly skilled person from SKODA to do a thorough diagnosis. Pls note that when this problem occurred, when the car is in idle position and in neutral, it is quite. This is something to do with gears while engaging. Maybe it is taking more time to getting into right gear. Another thing I noticed is this Problem happens only in morning hours and not later time. Definitely it is not related to fuel as I have tried using one brand like HP or SHELL.

3) In Jan 2009 I was on vacation again and car was parked in my garage for a while. This time the car was having POWER Steering problem. I need to apply strength to steer the car. I thought it was related to weak battery and drove as it is for a week to see it gets resolved by itself. Looks like some times power steering will be hard and some times little okay. Believe me this car has FULL power steering and not SEMI power and steering should be very very smooth.

Called Gurudev Motors and they took the car for the Service.
This time I had noticed couple of problems and brought it to their attention to look in to.
1) Power Steering very very hard
2) Power Brakes not working properly. When Car started and pressed the brakes. the brake pedal used to go in just like that.
3) Car was moving toward left
4) Front bumber suspension problem.

Gurudev Motors kept car from Saturday (Jan 31st 2009) till Tuesday (3rd Feb 2009). to do the diagnosis and fix the problems.

They called Monday evening and they said they will take one day to fix and then deliver the car.

Tuesday night they delivered the car around 9.00pm and next day I test drove and is not upto my SATISFACTION.

STILL POWER STEERING in HARD and looks like they did not do anything.

STILL car move towards left.

New problem when applied brakes while driving, CAR wobbles a bit. Definitely it due to problem they have not fixed problem and caused some other problems to it.

Looks like ABS not functioning properly.


Still these are not resolved and called the Sales person Shrienk (Gurudev Motors), as he had sole the car to me and was kind enough to help every stage. He suggested me to write an complaint email to SKODA directly, so that they will be able to help and resolve all the CAR issues I have.

Pls look in this issues immediately and help me in getting my car fixed right. Every time I gave car to service at Gurudev Motors, I have spent enough money on TAXI to go work and still CAR problem was not taken care properly.


Overall not a happy customer since I brought this SKODA CAR. Earlier I had TOYOTA Corolla and Mitsubishi Montero SUV and they ran very smoothly without any problems. Hopefully you will help and make me one of the happy customer.

iam also having skoda LAURA AMBIENTE.I HAD TAKE MY CAR ON FEB 09/02/2009.i was gone to delivery my car on that day.i was deliver my car at madurai gurudev motors.i has wait to deliver my for 4hours.they are not responding the customer.i have many cars.on that dealer they were responding the customer.gurudev motors is one of the worst dealer.they has no response to the customer

Skoda Dealer — ripping off

there is a skoda dealer in southampton, united kingdom called freeborn which are specialist of skoda cars. the customer services are very poor, wrong and miscommunication and finally ripping off. when htey charge you the amount saying your car has got this problem, after completin ght eservice you can see the same problem and them know, they to ignore you by saying this is another problem not related to the previous problem. try to avoid servicing your car there.