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Skoda Fabia - Break problem, Auto lock problem

 
7 Reviews
User
  Sreevathsa
I bought a Skoda Fabia top end (Diesel) car on 28th Mar 08.
- First, I got a USED car - already run for 118 kms while delivered to me, without any plastic covers on seats and some scratches on right top of the car body
- Had a problem with auto lock
- Reverse sensor was not working
- Seat belt indicator not working (and still does not work - this is a feature as per Skoda representatives)
- Wheel alignment off the track completely

Unfortunately, this was a company provided car, I could check the car and these defects only after getting the delivery.

After much follow up, complaints and escalations for close to a month and half, some problems were rectified (like the wheel alignment, autolocking and reverse sensor related). There was absolutely no orientation towards customer service by anyone within the Skoda systems related to my complaints and I gave up.
Since this was a company leased car, the only option I had was to use it as less as possible and use my other personal car. So, my car ran ONLY 5223 kms as I type this complaint (till 13 March 09) in the last one year.
Strangely, I observed two more peculiar problems as below during the last couple of months, for which Skoda says, there is no solution and we, customers have to LIVE WITH IT.
- One, related to breaking (breaks dont function, if you apply breaks suddenly in a jump or a speed breaker)
- Second, related to auto-locking. Once the car gets locked automatically at a speed of 20kms/hr, the boot gets locked too. However, after stopping the car and unlocking the locks using key or unlocking button inside the car, boot does not get unlocked unless and until any of the 4 doors is opened. There is an unlock key for boot, but it does not function and Skoda representatives are "SURPRISED" to see this problem. The problem for me with this is, every day while entering my office building or at any malls, I have to open the door if I need to get the boot checked for security reasons. Surprisingly, without starting the car, all the locking and unlocking keys work very well. Then what is the use of this unlocking option?

I am sick of the defects in the car and the incompetency of Service staff of Skoda. Is there anyone listening to my problem? Just to inform, I paid Rs 7553/- during the "FIRST FREE" service just a day ago even if the problems reported have not been solved.. Is the free service chargeable, even for wheel alignment and labour?? I have all the bills, job sheets (5 of them so far) and the history of complaints till date.
Lastly and most importantly, if I get to meet with an accident due to the break problem of the car, who is responsible?? Should I risk my life or not use the car due to this problem??

I am looking for someone to help me.

Regards,
Sreevathsa
Complaint comments 6 Comments     Updated:
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Comments

A
User
guru  
 
I confirm that I have observed same problems.
A
User
guru  
 
I purchased TDI ambiente in apr 08, and experienced the same problems.
It was really hard to get used to the breaks, now I am used to it. Its dangerous to drive in city with such break problems, that is due to wrong implemetation of anti lock breaks(ABS). and skoda is not interested in fixing it.They pretend that, that is the way it works.
Fortunately I did not have any other issues(25000KM) The tires do wear off quickly, these are poor quality tires made in Slovakia.
 
I do agree with the breaks problem while test driving it few days back. I tried two cars, from different dealers and there was some problem. I was actually planning to buy as there is a scheme going on. But just to verify i called one of the service centre today to know the charges of head light and bumper. During the conversation, I figured out that the person is good on the other side and asked him whether i should buy the car or not. He clearly said no point buying it as people are complaining about oil hose or some other stuff.
A
User
ajjayb  
 
I am completely agree with your complaints even am having 2 Skoda Fabia(s) and they both are having the same problems(breaking and boot lock).
Complaining more than a year but no results.The service center is highly irresponsible and think that the customer is a complete idiot and fool.
I think we should all come up and should file a case against this fraud company.

AJAY BHATIA
C/O BHATIA CRANES PVT. LTD
20/6 MATHURA ROAD, FARIDABAD
HARYANA
9899061610
A Mar 28, 2011 by
User
sanjib chaudhuri  
 
I could not agree more, Skoda Fabia is useless, irresponsible customer care and Skoda never bothers to even listen to you as a customer. Their attitude is so arrogant that you will repent later as to why you chose for a over priced and defective car when so many options were around. The car is primarily a defective car at least their Indian version.
N Jan 16, 2012 by
User
M.SURENDRAN  
 
IMPURCHASED A ELAGANCE AUTOMATIC CAR REG NO. KL 11 U 6336 FROM MARIKAR MOTORS KOZHIKODE KERALA. AFTER RUNNING 5000KM. IT MAKE PROBLEM FINALY IT CANT MOVE. TWO MONTH THEY TOOK TO REPAIR. I FILED A CASE FOR DELAY AND REQUESTED FOR REPLACEMENT OF NEW CAR.ALONG PERIOD OF 15 FIFTEEN MONTHS THEY KEPT MY CAR FOR AA DECESSION.NOW THEY AGREED TO AGAIN FULL REPAIR AND WITH EXTENDED WARANRTY FOR TWO YEARS.THEY RETURNED CAR WITH POBLEMS LIKE
EGR SYSTEM TROUBLE. SEAT COVER TOTALY DAMAGED CONDITION. CENTRAL LOCK NOT WORKING PROPERLY.PAINTING DAMAGED. WHAT TO DO.

M.SURENDRAN.

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    Skoda Fabia - Break problem, Auto lock problem