[Resolved]  Skoda India / Laura — Terrible service!

superb the premium vehchile from skoda have worst service as far as warranty and parts are concern, i have a superb three years old and hardy driven 20000km coz of small parts problem and frequent repairs and dealers are helpless, only reply parts are not avialable.

god know what happen to them who buys the new version on 20009 feb lunch of new superb.

worst service and attandance, these people have taken us on ride after selling the vehchile.

msut be donre somthing with vinayaka skoda also which is new service centre in bangalore and have no ethics and commitment.

Skoda's service is the worst in this industry.I have a Laura bought in Trivandrum, Kerala.This dealer has managers who has no clue about what is happening in there service dept.I called and complained to Skoda twice. Even they did not have the common decency to call me back to resolve the problem.
So anybody thinking of buying a Skoda please think twice..

I totally agree with all of you, i also own a Laura which is giving me head ache all the time and those Idoits at skoda(Marikar) Trivandrum have absolutly no idea of wat they are doing, i also own a fabia and the story with that is also not any different, i feel killing myself for committing the same mistake twice.i ve done about 32k kms and already the suspension is done with it and to change it 35k, that is like almost a rupee/km just for the suspension alone, after paying 18lakh for the car.This is just one of the issue with one of the skoda car i am writing, the problems go on and on.and ya calling their customer care doesnt help neither does going there directly .i am taking up this matter leagally,

I Agree with you completely, no doubt the build quality of the car n its components is beautiful, yet after sales service is an utter pain ! I have tried Autobahn and JMD Auto workshops for servicing my skoda, yet its horrible the aftersales.

Am really keen on owning a Fabia and a VW Jetta, yet after my experience with my Octavia, I may never buy/ recommend a skoda to anybody.

Each time my car visits the service centre, comes back lookin older ~ parts missing~ new scratches~ unprofessional service from the dealer ~ more like the garage next door :(

I totally agree with all. Service is very bad in Hyderabad as well.
I bought car (OCTAVIA) recently and started giving problem after 1 month. They are saying it woiuld cost more than 1 lakh 35 thousands. This is very bad. I will have to go to CONSUMER COURT.

Please suggest whether do we get justice from there.

I bought Laura Ambiete on July 16, 2008. The car was running well but the airconditioning was extremely poor. A complaint was launchesd with Delhi and Aurangabad. Car was taken in by Continental Motors(please do not ever buy a car from here) and was returned saying it is working fine by Skoda standards.

We offered to return the car at a discount and lo and behold the summer of 2009 was aleady on us. The car was not cooling at all in Delhi heat. Skoda finally agreed to replace the Compressor, condenser unit and the blower unit. Continental took the car in on June 20, 2008 for FOUR days. The car has yet not been returned. It is still being repaired.

We have Mr. Yar Sayeed at[protected] to attend to customer complaints. He promises to call back but never does. Just now (five minutes ago) I called him to say that the car is with you for a month now and when can I have it back. He presumably is shocked that the car is still not returned. He has promised to call me back in 20 minutes. The call will never come.

Finally I have decided to go to the courts to recover a working car and to claim damges for 30 days of travelling in taxis. Mental agony is not included.

Please stay away fro this car specially Continental!

Potential Skoda Buyers Bewarned.

Skoda India and their dealers DO NOT CARE a damn about their customers.

I bought a Fabia in June 09, and regret every moment. My complaint was badly handled right from the lady who is their "After Sales" contact person on their mail.

After that I got a "survey" call wherein I explained everything again, I got a Complaint number, and thought that luck has smiled at last. But after 3 weeks, the complaint number has effected nothing.

Complete insensitivity to the customer. I think Skoda is pulling a fast one on Indian consumers.

The car is not made for Indians at all - they just force it down our throats. The levers are all designed for LHD cars, The bonnet can be opened only by the co-driver. Insensitivity at its best.

Fabia problems :

The window mechanism button console can be picked out by a 10 year old. Skoda dealer confirmend that this is the problem with EVERY FABIA, and Skoda is aware.

Bonnet opening lever can be pulled out by a 7 year old. Skoda dealer says that the snap fit does not snap fit sometimes! Sorry ! nothing can be done about it.

Snap fit fastners of the break light mounted on the rear windscreen are broken when the car is delivered.

My Skoda India experience I can understand why Skoda is an unpreferred brand in Europe.

Gurudas

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

This is a foolish comment. My three years old Octavia was a terrific car and I just sold it reccently for a decent price

Very poor system of handling customer & customer complaints.The fly wheel is wornout.Skoda say you have over driven the vehicle while my car ia warranty.They partially attended Ac problem under warranty but Fly wheel is over driven.If you ask technical report then service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous. HR 26 AP 7065

I dont know how to speak tio skoda people because no body pick up phone at Auranga bad.


Regards
Ranjan [protected]

Dear Sir,
Myself Rupesh Vijayvargiya residing at Bhopal, I have purchased the Fabia classic from your Dealer –Sagar Automobiles –Bhopal on 15th sep 09, after an hour the horn of the vehicle was not working and when I showed the vehicle to the service engineer he told me that the part needs to be replaced with new one now after that almost a month has been past but not getting proper response whenever I enquired I was told that the part was in transit and will be delivered in a day or two.

Kindly look into this on priority.

Thanks
Rupesh Vijayvargiya

GUys DONT BUY skoda, if you have any intention of seeing you not scribbling on this platform. And the reason for this is TRASH*TRASH + CRAP Service center. the company Krishna Auots especially jalandhar, is full of the dumbest technical staff, i ve seen in my life. Even a courier delivery guy can do better job on your car than these company people.

i have a supreb and its just an excellent product but if you have any problem, you are gonna kill yourself for buying, after your unfruitful visits to the company...
Imagine when i have to tell the problem, the part, the replacement and the procedure of the Gear Tiptronic.
Man!! they asking Rs 27000 for a part, which i can get (same VW Passat part) online for Rs 1, 250 . wont you feel like killing self.

I don t know why they charged me even for the check up of vehicle, when i had to tell them the part that could be faulty without opening, AND THEY COULD NOT FIIND fault EVEN AFTER OPEING THE TIPTRONIC COVER!!!

GUYs don't buy it, Cars are fabulous but SERViCE SUCKS.

YOU will thank me later on for advice. i Know

Skoda company slogan should be changed to "Buy Skoda, Buy Troubles". No accountability, No consumer reddressel system. No body to litsen to your complaints.

Skoda service staff is cooperative outside the service centre, pay tothem and get the vehicle serviced at your house or provide them neutral workshop. The ony solution and you als get stolen/removed working part s of other Skoda owners.

Cheers!!! Happy 2010

JUST FOR THOSE WHO ARE COMING TO THIS FORUM NEW.
HERE IS A SELF EXPLANATORY EMAIL EXCHANGE REG MY LAURA WHICH I PURCHASED IN JAN 2009. COMPLETED ONE YEAR OF NO RESOLUTION FROM THE COMPANY.

Mr Srinivas

I have not heard from you on my email (below) dated 19th March, and really there has been no detailed response to my original email dated 11th March, 2010 as well.

Perhaps you are travelling or not coming to work, though in this day and age, access to email while on the move is fairly routine.

In continuation of my query and difficulty, the vehicle has been in your possession now for a period of 3 weeks.

I would like to inform you, that given the condition of the replacement vehicle I have been given, I am unable to undertake long distance outstation travel which has started to impair my professional life.

I await your immediate response.

Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.




On 19/03/10 1:56 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:

Mr Srinivas
It has been 7 days since your last email; the vehicle is still in your service centre, and I have furthermore no information on next steps as of date.
The vehicle was deposited with you since March 2, 2010 on this instance – a period of 18 days as we speak.

I wonder how much longer I need to wait for further examination or a definitive response from Skoda’s side to my email dated March 11, 2010 (attached below).

Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.

On 12/03/10 6:36 PM, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in> wrote:

Dear Mr. Nandan Srinath,

We are in receipt of your below said mail and had noted the contents. Kindly be informed that our technical team is look into the matter. we will revert to your good selves with our resolution very shortly.

Thank you &


Best Regards

Srinivas Sudhir
Customer Care

SkodaAuto India Private Ltd
A1/1, Five Star Industrial Estate,
Shendra, MIDC, Aurangabad-431201
Tel: +[protected]
Fax:+[protected]
E-mail:srinivas.[protected]@skoda-auto.co.in



From: Nandan Srinath [mailto:nandan.[protected]@timesgroup.com]
Sent: Thursday, March 11, 2010 5:52 PM
To: Sudhir, Srinivas
Cc: Nandan Srinath
Subject: Re: My Laura car regn no. MH01A7067

Mr Srinivas
As you are aware, and for the sake of putting this on record, the Laura I purchased about 12 months ago, continues to have the problems mentioned in my mail below to you.

Since this last email of November 16, the car has been sent to the Skoda workshop a number of times.
On one of these occassions, I am told that the entire engine block of the car was replaced to take care of this problem of excess oil consumption.
However, even this dramatic step did not yield result and the car continued to have the same problem through till the end of February 2010.
The car was sent back to the workshop yet again on March 2, 2010 and continues to be in your possession as of the time of writing this email.

I am now informed by the workshop that Skoda plans on changing a few parts, which step ‘should’ solve this problem.

I want to place on record that in the last 9 months, the car has spent almost 45-50 days in your workshop for this same reason, and Skoda has been unable to resolve the issue of excess oil consumption. While it is hoped that your latest measures will indeed resolve this issue, I am afraid that I have very little faith – since so many steps and examinations in the last 9 months have not yielded any result. I fear that this may well be another ‘trial’ of sorts that is being undertaken and that the problem will re-exhibit itself in the coming days once the car is handed back to me.

My request at this time is that IF this problem re-occurs in the coming days after this latest effort from your side, then Skoda should finally see fit to replace the current vehicle with a new Laura vehicle, or return the purchase price of the car to me.

You and the company would appreciate that I have been more than patient in letting you resolve the issue till now, and that I have suffered a lot of pain & inconvenience from the overall downtime that comes from such frequent, and often long downtimes in the workshop.

I would like to hear your thoughts on this matter, and I would urge you to please respond to me by return email such that I have your response on record.


Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.


On 16/11/09 5:00 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:
Dear Mr. Srinivas
I am writing to you formally today under extreme duress and frustration.

Around the end of January I had purchased a Skoda Laura from M/S Autobahn in Prabhadevi, Mumbai.

Around the end of April, while setting out on a long drive, I noticed the red light of the ‘low oil indicator’ flashing. I stopped the car, waited for 30 minutes and topped up with 2L of oil before proceeding. Post that – since early May 2009, all the way till the last week, the car has been sent to the Autobahn workshop at least a dozen times.

The car continues to consume engine oil at an alarming rate, and between Skoda and Autobahn it seems that no one can diagnose what the issue is.

I find this situation ALARMING – since for a period of 6 months now, there is no proper diagnoses or fix to this problem.

I find it highly INCONVENIENT and DISTRESSING that the car has to be sent to the workshop every other week to top up oil and for further testing.

My work & business are suffering due to this incessant downtime of the vehicle. And I am of the opinion that once the warranty on this vehicle runs out both Skoda India and Autobahn would have washed their hands off this very serious issue.

As you are well aware Sir, engine oil, or the lack thereof in the car is a potential threat to the long term life of the engine itself. I trust that you will look into this matter and revert to me within this working week.

In all honesty, I am in no mood – after 6 months – to listen to excuses and requests for more time. I think Skoda should be replacing this vehicle as it is obviously defective if the company and the service center can not diagnose the problem with the vehicle.

I would also request you to send me the name and contact e-mail id’s of the head of Skoda in india as well as the head of after sales service at the company.

My regards
Nandan Srinath

i purchased laura on 16-07-08.till today i have repaired my car from krishna auto sales chandigarh.my name is s.k.jain add. s.c.f-8 sector 22d chandigarh. my car reg.no.is ch 04 e 0666.my tyres are ruined because of bad rear shockers.they people say we can only change shockers if they are leak only. even if they are weak or ruined the tyres.what is the benifit of getting car service regularly from company if vechicle under warranty can not be repaired.kindly look into the matter and respond me or ask krishna auto to give me in writing so that i can proceed leagly.any other information pl. mail me or contact me -[protected]

i have purchased a skoda laura... i have repaired my car from kc motors jammu... my car reg. no Jk02 AK 0039... i m having problems with my car... they said that the car is perfect .. but i m getting the ENGINE check light again & again. plz tell me what to do leaglly.

i am owing a skoda laura car and is still in the work shop of the authorised work shop of skoda. I have put the laura to the work shop atlest a month ago for routine A.C. check as summer going on, because of the negligency at the work shop level now the car is not getting started. Authorised work shop of skoda has gone against the policy of the company, they have sent the parts of my car to out sider for the sake of rectification of problem without my consent even. The management is not serious regarding the issue created by the local level by any of the foreman of the company. I request all of you to send me any support in the terms of complain or any thing that will be help full to me to go for criminal as well as civil - consumer litigation so that no body from now onwards get suffered like us from service of skoda

i own a superb 2.6 diesel of 2006 run upto 1 lakh km. since i bought it i had problms with d tyre, which were of 3rd class quality provided by the dealer. i changed it by myself at 5 thousand km only..then had problems with the brake pads then with the total brake system... i changed that also... my cars booster of the brake had to be changed within 30000 km...my car whenever went for the servecing all te logo's were removed and and informed me that there were no logo and u have to put new 1ce...i did work of timing belt...upto nw i servecied my car soo many times that the total bill uptill nw must be more than 10 lakhs only of servicing... i took my car from pune maharashta...therefore whoever reads this take in mind that DONT EVER BUT A SKODA>>>

The Skoda Service is definately the worst. I am using a Laura L & K Automatic. 2006 Model. Everytime it goes for repair, they charge me a bomb. Its like servicing a BMW 7 Series after 4 Years. My average bill is 20K. The AC in Laura is really Sad. Spare parts are really really steep. I would never advise anyone to go for any Skoda car again. All said and done, The car is of Superb build quality, only service in Bangalore is terrible.