[Resolved]  Skoda India — Mahavir Hyderabad Pathetic Service

Address:

Andhra Pradesh

copy of complaint submitted to skoda india and mahavir auto Hyderabad. the letter is self explanatory::

[protected][protected]---- complaint to skoda on[protected][protected][protected]
this is the second time i am writing about the service issue with mahavir auto hyderabad. earlier while purchasing my vehicle, there were issues where the mahavir showroom hyderabad did not want me to insure my new vehicle at the time of purchase with their choice of insurance company and falsely stated that without insurance purchased from them, the factory vehicle warranty will not be applicable and i would have to pay for any warranty defects if i should not give them the business for insurance.

thereafter, the service of skoda (mahavir auto) hyderabad has been poor and i was only tolerating the same for lack of an alternative. i had mentioned earlier (in my email to you during that time) also at the time of purchase that skoda india should consider another agency for dealership since mahavir auto has a very bad reputation for service (during and after sales). they are a most unprofessional organisation and several online complaints will also reveal the same.

recently my skoda superb (ap 10 ar 7999) was sent to the sanathnagar workshop of mahavir auto replacement of the headlamp unit (which had a minor crack and needed replacement) and routine service on 23-04-13.

thereafter since thursday[protected] my staff has been in touch with the mahavir workshop/service personnel for sending of the service invoice so we may make the payment. after 2 days of followup we finally received an email without signature or authentication that the cost was about rs 60,000/-.

i had sent my driver and another representative to collect the vehicle (on[protected] with the cash as advised through the email. then my staff were shocked and surprised to notice that the driver side inner door panel handle was torn and damaged with a heavily greased/stained appearance. on asking the staff of the reason for the damage, the mahavir staff mentioned casually that this usually happens and this is not new. they were also willing to show the same damage committed to other vehicles and were so blatant and shameless about. i requested them through my staff to repair/replace the door handle to which there has been no response and the same reply was repeated. on finally approaching one anita ([protected]) of the showroom who has known me since i had purchased other cars also she asked me to get in touch with one mr gandhi (ceo) [protected]. however, he didn't answer and neither was there any reply even after half the day had passed. finally one of my staff could get in touch with mr gandhi and he in turn diverted the call to another person mahesh. this gentleman spoke most rudely and also said we may proceed legally since they will not make good the damage neither have any remedy.

therefore, this is a final notice to you to rectify the issue at this early stage and avoid any further complications. Should i not hear from you within the end of the day i shall make a claim so you are liable for the following:

1) to repair/replace the damaged panel at your cost entirely including cost of labour.

2) to compensate me for the days the vehicle was not available to me for every day.

3) to compensate me for the mental agony, hardship and misery for having owned a skoda superb for the years with the same agony in my heart and painful experience everytime i have to get service or repair.

4) to make mahavir auto criminally and civily liable for the intentional damage for vehicles serviced at their workshops and causing agony and hardship to all its customers.

5) i have also owned a skoda laura for a very short period which is defectively designed product. i shall also make skoda india liable for palming off defective vehicles to the indian public causing danger to the lives of its drivers and occupants. please read my complaint on carwale.com.

6) criminal liability of the skoda auto india md and skoda auto a/s md (of the parent company) for selling defective products in india.

i shall make the various officials of both skoda india, skoda a/s and also mahavir respondents in my proposed civil and criminal proceedings; with the government institutes (like arai, iit etc.) as respondents to provide details on how the skoda laura ever passed vehicle tests with a defective design in the manual gearbox. i have enough evidence to prove my claim and i am sure this will be a landmark case for skoda to loose in india and internationally.

i hope someone at skoda auto will see sense and listen for a change.


[protected][protected]---- 2nd complaint (after above was acknowledged by skoda india on[protected][protected][protected]

Amazing to see that there is no response either from Skoda India or its hopeless dealer at Hyderabad.

The car was serviced and the indication at the time of starting still warns that service is required.

During the time my car was with the workshop last, the leather seats in the driver side have been damaged and soiled (with grease and some other chemicals) beyond repair. my car now looks like some lorry driver has sat in it and has transported some goods in the car. there are also smudge marks of grease and other wear on the internal door panels in the front and back. the entire interiors including the carpet (beige in colour) are now spotted with some spills of some oil/grease. the car is also smelling different. it looks like the workshop has totally and intentionally damaged my car after i made the complaint. this is a very criminal and unlawful act by skoda hyderabad. i shall be adding these contents to my legal action, unless i get a proper reply and satisfactory solution to all the issues raised now and earlier with my skoda car.