[Resolved] Skoda / Skoda Superb — Gurudev Motors - Chennai - Not good service/ No highly skilled mechanics and Monopoly | |
Grave concern/not happy with service provided by Chennai Gurudev motors/Need your extreme help to fix the issues... Overall not a happy customer. Car Make : SKODA SUPERB. Place : Chennai. Dear SKoda manager/representative, I brought SKODA SUPERB on June 2008 and from day one I am having one or the other problems with the car. The car needs to diagnosed properly. Below is the history of old and the current problems. Current problems are not fixed right and need your help in resolving it immediately. At high level looks the Gurudev Motors do not have highly skilled mechanic's to diagnose the problems. 1) 1st time I got an error "Light's failure" and took it to Gurudev Motors - Chennai. THey said there was some problem with electric circuitry and got fixed. After that it was fine for 1 week or so and ran into some other problem 2) Car when driving between 30 to 45 km/hr speed. it used to make some noise and when increases speed above 60 km/hr it used to reduce. During this time the performance of car dropped. I mean pick up dropped. Tried both in Automatic and manual gear and the problem was there. 1st time when took it Gurudev motors, they just said they is no problem with the car and returned back. The problem was not rectified and the car was given again to fix the problem. The second time they said they was some problem and they said they fixed it. For a month or so car was running fine with no noise. Again the same problem started and given the car to gurudev motors to fix it. They kept car for 5 days and returned the car without fixing it right. During this time one the mechanic had used the car for their personal use and made it dirty which is NOT acceptable. How I came to know is behind passenger area was dirty with Black dirt and when one of the Gurudev motor delivered the car to my house, I brought it to his attention. They apologized and they said they will clean. In December 2008 the car was parked for 15 days to without driving in my car garage. When returned and started using my car looks like the noise problem has been resolved. For now looks like it has been rectified by itself without anybody fixing and my concern is this problem might repeat again and want it fixed before warranty gets over. I want some highly skilled person from SKODA to do a thorough diagnosis. Pls note that when this problem occurred, when the car is in idle position and in neutral, it is quite. This is something to do with gears while engaging. Maybe it is taking more time to getting into right gear. Another thing I noticed is this Problem happens only in morning hours and not later time. Definitely it is not related to fuel as I have tried using one brand like HP or SHELL. 3) In Jan 2009 I was on vacation again and car was parked in my garage for a while. This time the car was having POWER Steering problem. I need to apply strength to steer the car. I thought it was related to weak battery and drove as it is for a week to see it gets resolved by itself. Looks like some times power steering will be hard and some times little okay. Believe me this car has FULL power steering and not SEMI power and steering should be very very smooth. Called Gurudev Motors and they took the car for the Service. This time I had noticed couple of problems and brought it to their attention to look in to. 1) Power Steering very very hard 2) Power Brakes not working properly. When Car started and pressed the brakes. the brake pedal used to go in just like that. 3) Car was moving toward left 4) Front bumber suspension problem. Gurudev Motors kept car from Saturday (Jan 31st 2009) till Tuesday (3rd Feb 2009). to do the diagnosis and fix the problems. They called Monday evening and they said they will take one day to fix and then deliver the car. Tuesday night they delivered the car around 9.00pm and next day I test drove and is not upto my SATISFACTION. STILL POWER STEERING in HARD and looks like they did not do anything. STILL car move towards left. New problem when applied brakes while driving, CAR wobbles a bit. Definitely it due to problem they have not fixed problem and caused some other problems to it. Looks like ABS not functioning properly. Still these are not resolved and called the Sales person Shrienk (Gurudev Motors), as he had sole the car to me and was kind enough to help every stage. He suggested me to write an complaint email to SKODA directly, so that they will be able to help and resolve all the CAR issues I have. Pls look in this issues immediately and help me in getting my car fixed right. Every time I gave car to service at Gurudev Motors, I have spent enough money on TAXI to go work and still CAR problem was not taken care properly. Overall not a happy customer since I brought this SKODA CAR. Earlier I had TOYOTA Corolla and Mitsubishi Montero SUV and they ran very smoothly without any problems. Hopefully you will help and make me one of the happy customer. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 16 Comments | |
Comments
Yes, I fully agree. The quality of service of Gurudev Motors is deplorable. It was no different with the previous dealer Millenium Motors. Although Skoda claims the car has "legendary" reliability, the truth is far from it. I have heard the same sentiments echoed by my friends in Bangalore. It looks like a universal Skoda problem, not just a one-off problem. Sadly, only in India, companies like this can get away with such rubbish.
It is very sad that in India only we have to suffer such rubbish. I too had the same problem with my Maruti Suzuki Grand Vitara. Though the problem was on different level. My car has a left pulling problem which is not solvable. I have filed a case against them in consumer court and its 2 years now, still the case is going on.
I strongly advice you to keep all the documents, evidences in writing ready and file a case against them as soon as possible. It is very important to teach all these manufactureres, dealers a good lesson in customer service. All the best!
I strongly advice you to keep all the documents, evidences in writing ready and file a case against them as soon as possible. It is very important to teach all these manufactureres, dealers a good lesson in customer service. All the best!
HIGHLY INCOMPETENT WELL PAID REMORSELESS STAFF, SUPERVISORS, MANAGER.
I have a Laura. The workstation knows one thing only. To send big bills. Often without solving the problems. They tell about flywheel problem not even noticing that they have only changed it recently, at a cost of Rs.50, 000/-.
They tell that battery is at fault even without seeing that the battery is new. When pointed out, their reaction is, "then the problem should be with the self motor!"
This comment is not for a starting problem, but for a rattling noise! There are continuing problems with parking assist, air conditioning, indicators coming on without reason, and window glasses coming down for no reason at all, when parked for a few hours!
On the whole, in Chennai, it is an undesirable, monopoly workshop.
They tell that battery is at fault even without seeing that the battery is new. When pointed out, their reaction is, "then the problem should be with the self motor!"
This comment is not for a starting problem, but for a rattling noise! There are continuing problems with parking assist, air conditioning, indicators coming on without reason, and window glasses coming down for no reason at all, when parked for a few hours!
On the whole, in Chennai, it is an undesirable, monopoly workshop.
I have a superb and had similar issues with Gurudev. The quality of service was pathetic and i didn't know where to go especially because i had spent a lot of money buying the car. Then i heard about this place called IGNITE on ECR through friend of mine. To begin with, i read reviews about this place on the internet especially the team BHP site was very useful. Called up Raghav, the chief engineer out there and fixed up an appointment for the next day.
Went to Ignite and met Raghav. I really appreciate him for taking the effort to diagnose the actual problem and he gave me solutions. I liked his upfront and honest nature and telling me how much will be the cost of the service be unlike Gurudev (I am always surprised why Gurudev's minimum billing is Rs.50, 000/-). This was definitely a huge difference from Gurudev and I dont think I will ever go back to them even if they offer free service for my car.
For anyone who wants to break away from Gurudev's monopoly, Ignite is the place. (What a relief!)
Went to Ignite and met Raghav. I really appreciate him for taking the effort to diagnose the actual problem and he gave me solutions. I liked his upfront and honest nature and telling me how much will be the cost of the service be unlike Gurudev (I am always surprised why Gurudev's minimum billing is Rs.50, 000/-). This was definitely a huge difference from Gurudev and I dont think I will ever go back to them even if they offer free service for my car.
For anyone who wants to break away from Gurudev's monopoly, Ignite is the place. (What a relief!)
Oh! my God i was scared at the feed back given by the skoda Fabia customers, So i went for i20. Now i want to go for a luxury Sedan, i just thought of going for Skoda Superb, Oh My Life im more Scared again!! better i would go for Toyota or Nissan!!
Yes I agree with the majority of people out here. Gurudev Motors are literally day light robbers in the guise of a Skoda Dealership. I have bought 2 cars subsequently to my buying a Laura. The product though being good I am afraid of the Service Nightmares i get when I think of servicing the vehicles. With this attitude of worst customer servicing, no phone call returns, keeping the vehicles for over a month without any explanation and most uncouth behaviour is characteristic of Gurudev and perhaps Skoda as well. Any mails you write or notices you send fall on deaf ears. Looks like I will have to get a recommendation from either the Chief minster or some powerful minister even to get the car properly serviced and hopefully no pilfering of parts. I am fed up with such lousy service of gurudev.
i have rapid and am happy with that .gurudev motors provided best service for me . i dont think so we should judge them on the basis of this comments many happy customers also there like me .
ya i agree with you i also have rapid and am happy with that and gurudev motors also provided best service for me.
yes the same happened to my yeti also, gurudev motors is zero when compared with lanson toyota and harsha toyota
Skoda motors, why is that your service engineers contacts are not mentioned at your service centers.is it that it is such a secret that you guys don't want tour customers to know that, or why isn't skoda appointing other service centers. Why aren't skoda appointing other service centres. Is there something more tha meets the eye.
Do Not buy ever from Gurudev at Chennai. If you give it for service be sure that your trouble period had started. They will rob you as much as you can tolerate and leave you frustrated that you would throw the bloody car in your garage. Worst the there would be no takers if you want to sell off. You are doomed for ever.If you have money to simply to throw out buy Skoda Superb. You pay...take delivery .. enjoy for a fortnight and give it to Gurudev for service. Get royally used up. wait for two months for the car to get repaired then spend and spend and spend and then simply give up.
Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.
Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!
Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!
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I totally agree the incompetant sales as well as service.Its been a 3 weeks my car AC does not start on start of the car.It took 3 dayto diagnose and fix and it is slightly better.Now in 2 days the right side of the car is flooded with water. I really feel insecure with this car.I dont know whether it was a wrong choice to go for Laura.I felt the people in work in Gurudev are irresponsibe.I will wait and see or will move to consumer forum .In my busy schedule I really have no time.May be in a week, if it is not right I will go park the car in the show room and walk to work in protest with journalist