[Resolved]  Skoda Superb 2009 — gearbox and dealer- Auto bahn

Dear sir/ madam,@ skoda India.


Sub: complain regarding quality of new superb car and dealer.

I would like to bring to your notice, on 28th September, I had gone with intention of buying the new superb, and had gone with my father just to show him my new price possession. But when we went to Autobahn dealer in prabadevi, Mumbai office since I was advice to go to main showroom, to see the car and color by their Andheri branch.

I was shocked at the non professional approach by the dealer, no one to attend even after waiting for 20 minutes, in the meantime we asked for car brochure we were told by one of the salesguys first we do not have them, and after asking for specification chart, they told us rudely we do have one but it is expensive brochure costing Rs 4000 and is not for everyone! when we told him we had come for finalizing the color, and was going to book the car on Tuesday, they removed one small brochure and gave us.

and then some driver comes and explains the features, who was also not able to attend to query's which we had, and the reply was " aap sahab ko bat karo" . is this the way Skoda, treats its potential buyers?

Moreover when we went for test drive, the vehicle Stopped after driving for 4-5 minutes, The car would not just move in the middle of the road we were stuck, even after Autobahn driver who was driving the car tried to change gear, and accelerated, the car didn't move, thankfully we were not at high speed and not in the middle of the road, other wise some one would have banged into us from behind. We were scared to know what if this occurs gain, on the highway, What about safety of my kids, are my kids going to be safe in Superb.

Immediately on getting to dealer's showroom in other car, we tried to inquire about problem in gear box, but again, he were asked to wait and nobody to reply. we wanted answers regarding this problem, but simply nobody to reply, on razing this issue with receptionist Miss ketki, she replied this happens some time don't worry!

Dear sir, at this casual approach of the dealer specially when the car had a problem, makes me ponder does Skoda India does not care for new customers, for superb.
just would also like to mention when we inquired about blue tooth paring of mobile, we were told the car software was defective in new superb from day one and will not be able to say by when this problem by company would rectified.



This incidence and my experience of buying the new superb was spoiled and make me think are Skoda Car safe, and do they need customers?