[Resolved]  Snapdeal — Pathetic service and Shameless

Address:

Bangalore, Karnataka

This is in continuation to my earlier complaint against Snapdeal. It has been 1 month since I placed the order on 10th Nov 2011, I got the broken jewellery set on 14th Nov and the reverse pickup happened after calling them thousand times. Inspite of a week passing since the reverse pickup has happened I don't get any mail/confirmation on when I am going to get my jewellery. When my husband called today to find out the status, the uselesss executive (Sakshi) cut the call. Then another useless executive took the 'COMPLAINT' (12242) and said it will take them 10 days to process a check for me as the fresh piece is not available. I do not understand. It takes snapdeal 10 days to process a cheque??? I mean which year are they living in???? And this they had the shame to tell when we called,they didnt feel it important to call and inform us?? We had to call as if we will loose the deal. I don't want any deals from snapdeal and they work slower than the indian post I mean, if at all I had to go to hyderabad to buy the jewellery myself it would have taken me a day or so !!!!!

Utterly shameless people I was relying on them to get that jewellery set. If you want to gift somebody or wear the jewellery on a special occassion you have to order the piece atleast 6 months before so that the order can crawl and come to you. Because there's no instant service and they DO NOT care for their customers. It was so evident, once we called and asked for it they have SO-CALLED started the processing if we hadn't called they would have kept the money also and the jewellery also !!

Very very disappointed customer !!!!!