[Resolved]  Snapdeal — Cheated me with deal price

Hi

Quite disappointed with Snapdeal services this time, Though i'm a regular customer of them. I have placed an order of Samsung Galaxy grand Quattro with order no. [protected] on 11th Oct 2013. The order clearly states that there is freebie which is available as a brand redemption offer of worth 1990 either a Jbl or senniesher headphones. To my surprise i could see only phone delivered but not the freebie, however the same is mentioned is mentioned on Courier that it is with Freebie. I called up Snapdeal customer care thrice for the same. Sent an email with the screenshot also about the freebie which i was offered with.They are not even aware that for brand redemption ofer i have to get in touch with Samsung, but just bluffed me saying that in 48 hrs we'll resolve the issue. After 48 hours when i approached i was told that i have to contact Samsung Helpdesk, but to my surprise when i approached samsung i was told that the offer was closed on 30th Sep itself. It's purely Snapdeal 's mistake that they are not updating the deals real time. I have placed an order just looking at the deal. Otherwise i wouldn't have placed it, would have waited for some more time and placed it. Now Snapdeal has to pay for this. I again raised a ticket asking for the same, they said will resolve in 48 hours...Another 24 hours to go...Awaiting for positive response else will proceed legally in consumer court.

This issue hurts me a lot. I Need it with same price which I have booked. Because wrong updated in website is your mistake. Also I have confirmed the order with three of your representative.

Dear Rk Pandiyan,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 27 sep 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Hello Snapdeal Team,
I have mailed to [protected]@snapdeal.com. Please try to deliver me the same order with same deal price & freebies as mentioned on my order. Else I have planned to move this issue legally. Please respond me as soon as possible

Dear Rk Pandiyan,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,

Snapdeal Online Team

I have been mailed to "[protected]@snapdeal.com" many time but there was no response. don't know mail ID "[protected]@snapdeal.com" was valid one.
My Mobile number is [protected].