[Resolved] Snapdeal — DAMAGED PANASONIC FH8 CAMERA | |||
THE PRODUCT REDELIVERED TO ME IS DAMAGED ,INVOICE IS OF PREVIOUS DELIVERED PRODUCT,SEAL OF THE PRODUCT PACKET IS MISSING , ACCESSORIES ARE HAPHAZARDLY PLACED IN BOX. NON DELIVERING O[censored]CB WATCH. TI CALLED AND EMAIL SO MANY TIMES AND THEY TOLD ME TO GET REPAIR THE DAMAGED PRODUCT ,AND NOT REFUNDING MY MONEY ALONG WITH COURIER CHARGES.THEY ARE CHEATING. TAKE ACTIONS AGAINST THEM. ORDER NO. P[protected] DATED 9 OCT 2012 COMPLAINT NO. 1173314 PREVIOUS COMPLAINT NO 1173389 THIS IS TO INFORM YOU THAT I HAVE RETURNED MY ORDER(ORDER NO. P[protected] WHICH CONTAIN THE FOLLOWING PRODUCTS (1)PANASONIC FH8 DIGITAL CAMERA (SERIAL NO WP2HB001049) (2) PANASONIC CARRY BAG (3)PANASONIC 4GB SDCARD (4)PANASONIC CD ROM (5) PANASONIC BATTERY BACK (6)AC ADAPTOR (7)USB CONNECTION CABLE (8)HAND STRAP (9)OPERATING BOOKLET (10)WARRANTY CARD (11)INVOICE BILL PHOTOCOPY (AFTER DISCUSSION WITH CUSTOMER CARE ON PHONE ON 13 OCTOBER 2012) THROUGH BLAZEFLASH COURIERS LIMITED ON 13 OCTOBER 2012 AT 5:00 PM WITH TOTAL CHARGES OF RS 150 .(THE SNAP OF WHICH I ATTACHED WITH LIST OF TOTAL 11 ITEMS) SERIAL NO. OF COURIER IS[protected] MY COMPLAINTS ARE FOLLOWING (1) LCD OF CAMERA IS DEFECTIVE A LARGE "V" SHAPE BLACK COLORED OPACITY ON UPPER LEFT SIDE OF SCREEN IN ON MODE MOST VISIBLE ON 5X ZOOM AGAINST WHITE BACKGROUND. (2) UCB WATCH IN THE ORDER WAS MISSING. I HAVE ATTACHED THE FOLDER WHICH CONTAINS THE SNAPS OF MY INVOICE, BLAZEFLASH COURIER COPY,11 PRODUCT LIST ,DEFECTIVE LCD PANEL OF CAMERA FRONT AND BACK VIEW. MY REQUEST IS TO PROVIDE ME THE SEALED PACKED NEW NON DEFECTIVE PANASONIC FH8 DIGITAL CAMERA RED AND NOT PROVIDE ME THE REPAIRED PRODUCT WHICH I HAVE RETURNED YOU . I[censored] CANNOT DO THE SAME PLEASE REFUND MY WHOLE PAYMENT ALONG WITH COURIER CHARGES SECONDLY PROVIDE ME THE WATCH WHICH WAS MISSING IN MY ORDER HOPEFULLY YOU WILL NOT TAKE MORE THAN 1- 2 DAYS IN SOLVING THE COMPLAINTS AS I AM A SURGEON PURCHASED CAMERA FOR MY THESIS WORK WHICH I HAVE TO SUMMIT IN NEXT FEW DAYS . AND HAVE GOOD SHOPPING EXPERIENCE WITH YOU FIRST TIME AS WELL AS IN FUTURE TOO. THANKS On Fri, Oct 12, 2012 at 5:02 PM, snapdeal support <[protected]@snapdeal.com> wrote: # Please type your reply above this line # To contact us on this subject please reply to this email. Please type your questions above this line. Vishal Arora, Oct 12 05:02 pm (IST): Dear Customer, With reference to your Order no: <[protected]> and Complaint No. <1173314>. Please note we tried to arrange the reverse pick up from your provided address through our courier ,But due to non serviceable address same could not be arranged ,so request you to please send the product with all the accessories and invoice on below address pasted along with your Order no. and complaint no. and inform us back with the dispatch details and whatever your courier charges will reimburse the same . PLEASE DO REMEMBER TO MENTION YOUR ORDER NUMBER, COMPLAINT NUMBER AND SNAPDEAL'S ADDRESS Address: Snapdeal.Com Attn. Mr. Hari Singh, 240 , Ground Floor, Okhla Phase-3, New Delhi -110020 *Please ensure that you follow the procedure with in 24-48hrs after receiving this email * **************PLEASE DO NOT USE DTDC COURIER SERVICES TO SEND YOUR PRODUCT*************** Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading ecommerce platform with more than 17 million subscribers 2. More than 1Lakh products from 2500+brands 3. Free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal Please feel free to contact us for further assistance at our customer care number +[protected] /[protected] or email at [protected]@snapdeal.com. Sent From Snapdeal.com Customer Suport System Message-Id:QRC4CW8R_5077ffe22d144_68ad1b08a7822843fc_sprut 15 attachments — Download all attachments View all images Photo1176.jpg 268K View Download Photo1177.jpg 251K View Download Photo1178.jpg 261K View Download Photo1179.jpg 255K View Download Photo1180.jpg 211K View Download Photo1181.jpg 228K View Download Photo1184.jpg 216K View Download Photo1185.jpg 244K View Download Photo1186.jpg 251K View Download Photo1187.jpg 261K View Download Photo1188.jpg 235K View Download Photo1176.jpg 200K View Download Photo1177.jpg 182K View Download Photo1178.jpg 191K View Download Thumbs.db 36K Download d product abhishek shah [protected]@gmail.com Nov 3 (3 days ago) to snapdeal this is to inform u that these are d snaps of d damaged product u delivered to me and i will not accept this damage product in any case .refund my money in addition to courier charges and return my time which i spend in doing all these email s and phone calls . the scratch on product extend from left side to the mode switch on the right. and there was no seal on the product box 7 attachments — Download all attachments View all images Photo0186.jpg 221K View Download Photo0187.jpg 276K View Download Photo0189.jpg 250K View Download Photo1262.jpg 245K View Download Photo1261.jpg 230K View Download Photo1257.jpg 213K View Download Photo1256.jpg 203K View Download Click here to Reply or Forward Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.
What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.
So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Urban Touch, Firstcry...and the list goes on!
Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!
complaint # 1150016 order #[protected]