[Resolved]  Snapdeal — delivery related, misleading the customer

Address:

South Delhi, Delhi

Hi,
My self yam cell number is [protected] and my order number is[protected] , I had ordered 16gb Sendisk pen drive from your website on 25th august 2012..Still i have not received any confirmation call from your side, today is the 4th day of my order.. i had a word with your customer service associates they are saying that you have to wait....in your website it is clearly mention that the shipment will be done in 1 business day and still no response from your side.. frankly i would say that i have never seen any pathetic service like this, i am a regular user of homeshop18 and they used to deliver the product very next day otherwise they will do it in there Tat time,, i had also spoken to your floor supervisor and he is also don't know the exact time when my product is going to be deliver.. He is saying that i hope your order will be done till 31st august 2012 but he is not sure about it...
Here are my few suggestion to improve your services...
1. Please update your website in-terms of Tat time. Just update correct time doesn’t misguide the customer saying the product will be delivering in within 1 business day.
2. Arrange a confirmation call from your side informing the customer that u have received the order how long it will take to process the request
3. Arrange Sms services for the information about your order, informing courier number, order number, tat time…….
I hope you will prioritize my request and deliver the request asap and please don’t send the email saying that it is in process your trans number it this bla-2… just need quick and final response……
Please contact me on my cell number [protected] , my email id is [protected]@gmail.com …I am waiting for your call