Snapdeal — Intex IN 777 3G Gold Black

Address:

Kutch, Gujarat

Dear Sir,

You are kindly requested to go through the correspondence given below according to their instruction I have returned the product but till now they have not replied to me or givne any confirmation regarding receipt of the returned product.

Kindly take up the matter with the snapdeal and please sort out my problem. Please revert to me on my email Id: [protected]@gmail.com

Thanking you

Uday Popat
[protected] Forwarded message[protected]
From: Uday Popat <[protected]@gmail.com>
Date: Fri, Aug 10, 2012 at 6:44 PM
Subject: Re: SnapDeal Customer Support # 820721 Re: Intex IN 777 3G Gold Black/SPINEL TRADECOM PRIVATE LIMITED (ticket #820721)
To: [protected]@snapdeal.com


Dear Sir,

Still, you have not confirm the receipt of cell phone nor any reply from side, I am eagerly waiting for your reply though I have already sent you the scan copy of AWB of DHL Courier.

With regards

Uday Popat


On Thu, Aug 9, 2012 at 1:16 PM, Uday Popat <[protected]@gmail.com> wrote:

Dear Sir,

Please find the attachedherewith the DHL courier bill(uday bhai pdf) for your knowledge and reference.

With best regards

Uday Popat

[protected] Forwarded message[protected]
From: Uday Popat <[protected]@gmail.com>
Date: Thu, Aug 9, 2012 at 1:09 PM
Subject: Fwd: SnapDeal Customer Support # 820721 Re: Intex IN 777 3G Gold Black/SPINEL TRADECOM PRIVATE LIMITED (ticket #820721)
To: [protected]@snapdeal.com


Dear Sir,

The following detail of couriered is delivered to you for the subject cell phone.

Waybill No : [protected]
Pickup Date 07 August 2012
From Gandhidham
To New Delhi
Status SHIPMENT DELIVERED
Date of Delivery 08 August 2012
Time of Delivery 16:30
Recipient Pawan

Kindly confirm the receipt of the same

With regards

Uday Popat

[protected] Forwarded message[protected]
From: snapdeal support <[protected]@snapdeal.com>
Date: Wed, Aug 8, 2012 at 9:23 AM
Subject: SnapDeal Customer Support # 820721 Re: Intex IN 777 3G Gold Black/SPINEL TRADECOM PRIVATE LIMITED (ticket #820721)
To: uday amritlal Popat <[protected]@gmail.com>


# Please type your reply above this line #

SnapDeal, Aug 08 09:23 am (IST):
Dear Uday,

Thank you for your revert. We would request you to kindly share the AWB number once the order gets shipped from your end so that we can track the shipment.

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Aug 07 08:24 pm (IST):
Dear Sir,

Today, I have couriered the subjected Cell Phone of Intex vide Receipt
No.[protected] Dated: 07/08/2012 of M/s.Blue Dart Express Ltd.

Kindly take the note of same.

With regards.

Uday Popat
[protected] Forwarded message[protected]
From: snapdeal support <[protected]@snapdeal.com>
Date: Mon, Aug 6, 2012 at 3:20 PM
Subject: SnapDeal Customer Support # 820721 Re: Intex IN 777 3G Gold
Black/SPINEL TRADECOM PRIVATE LIMITED (ticket #820721)
To: uday amritlal Popat <[protected]@gmail.com>


SnapDeal, Aug 06 03:20 pm (IST):
Dear Uday,

Thank you for your revert. We would request you to kindly share the AWB number once the order gets shipped from your end so that we can track the shipment.

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Aug 06 03:10 pm (IST):
Dear Sir,

I will send the product tomorrow means I will courier the product on 7th
August 2012.

Kindly take the note of same.

With regards

Uday Popat

[protected] Forwarded message[protected]
From: snapdeal support <[protected]@snapdeal.com>
Date: Sat, Aug 4, 2012 at 3:05 PM
Subject: SnapDeal Customer Support # 820721 Re: Intex IN 777 3G Gold
Black/SPINEL TRADECOM PRIVATE LIMITED (ticket #820721)
To: uday amritlal Popat <[protected]@gmail.com>


SnapDeal, Aug 04 03:05 pm (IST):
Dear Uday,

Thank you for your revert. We would request you to send us the product back so that we can escalate the same and confirm you regarding the replacement or the refund.

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Aug 04 02:33 pm (IST):
Dear Sir,

Thanks for the reply

I am accessing everyday gmail but today I have read your mail but I would
like to inform u that I have inserted my sim cards in mobile then I talked
to two to three people then only I came to know there in "No Auto Call
Records" and You have to ask me to return back the product but you have not
mentioned that purchase amount will be reimburse to me since you have only
mentioned that you will reimburse the courier charges. I have one
suggestion that you are requested to reimburse the Rs.500 in the Shopping
discount for the my next purchase of any amount because one of my friend
ready to purchase the product at Rs.1400/- from me. If do not agree then I
am ready return the product back but with the condition that you will
reimburse the full purchase amount of "Intex IN 777 3G Gold Black" and
courier charges.

You are requested to reply earliest.

With regards

Uday Popat


SnapDeal, Aug 03 09:21 am (IST):
Dear Uday,

We value your recent order at Snapdeal.com

We would request you to kindly return the product back to us and help us with the courier details along with the AWB number once you dispatch the product.

Please note that the product should be unused and you have to sent the product back along with original box and invoice. We also request you to mention the order number:[protected] and complaint number: 820721 clearly while returning the item, this will help us to check the order details and process your return correctly. The return shipping address is:

Address:

Mr. Gaurav Sharma,
240 Okhla Phase III,
New Delhi 110020

We would also like to inform you that we will reimburse your return shipping charges in the form of SD Cash in your Snapdeal account which you can further use for your future purchases on Snapdeal.com.

*Please ensure that you follow the procedure within 24-48hrs after receiving the email*

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Aug 02 03:33 pm (IST):
Dear Snapdeal Help Desk

Thanks for your reply. I would like to inform u that on basis of feature of
"Auto call receord" I have selected to purchase "Intex IN 777 3G Gold
Black" so mere Rs.200 SD(Sd means shopping discount?)discount would not
help me. Very frankly a customer always buying the cell phone with their
personal requirement and that's why I bought
"Intex IN 777 3G Gold Black" since it was mentioned in specification or
features it's having "auto call record". Furthere I can not sell this phone
because I will have to bear minimum loss of Rs.900/- in the second market
or you may collect back the cell phone from me and credit the purchase
amount in my account.

I have provided the address of the company where I am serving and it was
received in the presence of all and now everybody is asking why are you not
using the same phone or any problem but till now I have not told that one
feature is missing from that phone.

Since you are reputed company on online shopping hence please sort out my
issue and it is not the case it would be my last purchase from your company.

I am awaiting positive reply from your side.

With best regards

Uday Popat


SnapDeal, Aug 01 03:16 pm (IST):
Dear Uday,

Thank you for your patience. We would like to inform you that as per the confirmation received there was some content error that have been rectified now. As a token of apology, we can credit your SnapDeal account with Rs. 200 SD Cash. You can use this cash for your future purchase on Snapdeal.com. It will help you waive off the online amount of the deal & it will not be having any expiry date. Kindly revert so that we can process further.

Still hoping to see you at SnapDeal.

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Jul 27 05:33 pm (IST):
Dear Sir,

Thanks for reply and as per your requirement I have attached the
photographs of the cell phone which I have received from you but according
to specification provided in your web site phone does not have the facility
of the "Auto Call Record" and further I am leaving option that please
collect the cell phone from me and give me same amount credit note so I
can utilise in the other purchase from your website.

You are requested to reply earliest.

With best regards

Uday Popat

Attachment(s)
WP_000330.jpg
WP_000331.jpg

Snapdeal, Jul 26 04:04 pm (IST):
Dear Uday,

Thanks for bringing this up. We apologize for the faulty product delivered to you. In order to resolve this issue, we request you to please share the images of the faulty product received so that we can take this up further with our logistic partner.

We would like to assure you that we take all the possible measures to ensure that the ordered products meets our customer’s expectations and this can be treated as an exception.

Regards,

Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------

1. India’s leading ecommerce platform with more than 16 million subscribers

2. More than 1Lakh products from 500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

[protected][protected][protected][protected][protected][protected]------

Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


uday amritlal Popat, Jul 26 03:09 pm (IST):
Dear Sir,
I have purchased the "Intex IN 777 3G Gold Black" vide order no.[protected] and yesterday I have made payment when I have received the delivery but according to your web site subject model have the facility of "Auto Call Record" but there is not "Auto Call Record" system in the phone hence please advise me what shall I do or will you take it back the same phone and if there is auto call record then please let me explain the system.

I am your positive reply in this matter.

With regards

Uday Popat

uday amritlal Popat

Sent From Snapdeal.com Customer Suport System
Message-Id:QF3QV61K_5021e2a257c21_4ab8104ca6c280be_sprut