[Resolved]  Sony Ericsson — Mobile not repaired at Service Centre

Address:

Jhajjar, Haryana

Read the all below emails, which is self explanatory


Dear Sir/Madam,

I regret to inform you that, finally, u have not repaired my Sony Ericsson W810i handset even after taking 1 month of time at service centre and returned it without repair saying "Not repairable".
For this, I had already sent 7 reminders by email (attached for your reference) and regular telephonic followup, but very disappointed with most pathetic and disgusting service.

There was a problem in it's hardware, which results in bad battery performance. I want to just replaced/repaird this particular hardware. As there is no any problem in battery & charger. They have offer me expenses Rs.900, but even my acceptance for the same, finally they have not repaired the same.

How it can possible that the manufacturing company has shortage of spare parts.

I had purchased that mobile in Rs.15100 (Including SE MPS 60 speakers) + 2 GB Memory Card = Rs.1350 + Additional BST 37 Battery = Rs.1450, Bluetooth Device = Rs.2,000
= Grand total (approx.) = Rs.20,000.

This is the direct loss to me, because I can't use these all accessories in another handset. I will not prefer Sony Ericsson in future. I have suffered a lot by their after sales services.

For your information & necessary correction action at earliest.

Thanks


Vinayak Rao // +91-[protected]



On 8/10/10, Vinayak Rao <[protected]@gmail.com> wrote:

Even a lots of reminders & telephonic contact at[protected], I have not received single satisfactory response from your side.
What is the status of reference no.[protected]communication held over telephone ) ?
Now, I'm afraid whether I will got my original handset SE W810i or not !!! It's already 1 month passed.
I'm very disappointed with your service.

Vinayak Rao // +91-[protected]

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Aug 9, 2010 5:42 PM
Subject: Reminder 6 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com

I have contacted at[protected]. What is the status of reference no. 87823347?

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Aug 2, 2010 11:00 AM
Subject: Reminder 5 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com


Dear Sir/Madam,
It's almost One month, what is the status of Workorder No. SE310RJK13920 ?

I have contacted at[protected] & Janakpuri Centre also, but not responded properly.

Please update me whatever the status is. It's already too late & I don't want to be late further.

Vinayak Rao // [protected] // [protected]@bgh.surya.in, [protected]@gmail.com




[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 30, 2010 6:07 PM
Subject: Reminder 4 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com


It's about 20 days to go, what is the status of Workorder No. SE310RJK13920 ?


[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 21, 2010 3:46 PM
Subject: Reminder 3 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 19, 2010 1:42 PM
Subject: Reminder 2 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


It's about 10 days to go, what is the status sir?

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 16, 2010 12:43 PM
Subject: Reminder 1: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 13, 2010 3:58 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


Dear Mr. Vijay Sharma

Thanks a lot for your prompt reply. I have visited the Sony Ericsson Service Centre at Janakpuri & handed over the Sony Ericsson W810i handset vide Workorder No.SE310RJK13920 on dated 12th July, 2010. Moreover, please note that there is no problem in software, Battery BST-27 & Charger. Original Battery Serial No. is 056691CPLCLV 06W29, which was not mentioned in workourder.
However, the detail of the problem described as below in previous mail :-

It refers to your below mail. Problem is not yet resolved and still persist as follows :-
I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.

Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in BST-37 original battery as well as the Charger. Both the batteries (Original + New) are working well & battery back-up/efficiency is satisfactory with other sony ericsson handset. I have also updated the software using update service. So, it's sure that software is ok. Then, the only hardware, which may cause problem.


You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres listed at your website, but not responded OR tell me the solution to diagnose the problem. It will suitable me to contact the service centre, which is in western Delhi i.e. Paschim Vihar/Peeragarhi/Pitampura or in Bahdurgarh, Haryana.
Waiting for your corrective action for above workorder no. What is the status ? Please inform me the charges to repair the hardware.

Thanking you

Vinayak Rao
Cell No. : +[protected]

Email : [protected]@gmail.com, [protected]@surya.co.in


C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA


On 7/9/10, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
Dear Vinayak,

Thank you for contacting Sony Ericsson Contact Center.

In reference to your e-mail regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you.
Below mentioned are the addresses of the service center from where you can resolve your handset issue. Request please goes along with the bill of the battery.

Vaishnavi Services Mayur Vihar
A-1,Acharya NiketanMayur Vihar Phase INew Delhi-110091
[protected] , 22867070

Vaishnavi Services (Laxmi Nagar)
Plot no 45-46 Shop no 6 ,7 Mohan Park West,Guru Angad NagarNew Delhi-110091
[protected]

Rohan Tele Services
C-21, 1st Floor, Near Bus Stand, Bhajanpura, Delhi - 110053
[protected] , 22867070

RT Outsourcing Services Limited
G4,5,6 Chandra Bhawan Nehru PlaceNew Delhi - 110019 (Delhi)
[protected]/38/39

Best Regards,
Sharma Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 87767708
Engineer: Sharma Vijay
CaseOpened: 06/Jul/2010 18:24:[protected][protected]Dear Mr. Vijay Sharma

It refers to your below mail. Problem is not yet resolved and still persist as follows :-

I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.

Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in battery. It might be in hardware/software. What it may be? I have also updated the software using update service. So, it's sure that software is ok. Charger is also working well.

You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres listed at your website, but not responded OR tell me the solution to diagnose the problem. It will suitable me to contact the service centre, which is in western Delhi i.e. Paschim Vihar/Peeragarhi/Pitampura or in Bahdurgarh, Haryana.

Waiting for your prompt reply.

Thanking you

Vinayak Rao
Cell No. : +[protected]
Email : [protected]@gmail.com, [protected]@surya.co.in
C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA





On 7/8/10, questions.[protected]@support.sonyericsson.com wrote:Dear Vinayak,

Thank you for contacting Sony Ericsson Contact Center.

In reference to your e-mail regarding Sony Ericsson handset.
We comprehend your sentiments over the delay in contacting you. We would request you to kindly confirm us whether your problem is resolved or still persisting. Kindly confirm us the same so that we would be able to assist you in the better way.

Best Regards,
Sharma Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 87767708
Engineer: Sharma Vijay
CaseOpened: 06/Jul/2010 18:24:[protected][protected]Product: W890i
Opinion: Dear Sir/Madam,

I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.
Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in battery. It might be in hardware/software. What it may be? I have also updated the software using update service. So, it's sure that software is ok. Charger is also working well.

You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres, but not responded OR tell me the solution to diagnose the problem.

Waiting for your prompt reply.

Thanking you

Vinayak Rao
Cell No. : [protected]
Email : [protected]@gmail.com, [protected]@surya.co.in
C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA
Country: India
First Name: Vinayak
Last Name: Rao
Phone Number: [protected]
City / Region: Bahadurgarh, Haryana
Agree Legal Terms: Yes.
Sign up for enews: No.



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