[Resolved]  Sony Ericsson — Called up to customer care

While using the Walk man the songs are getting struck up for a few seconds and then continuesly singing.why?

I have bought a sony ericsson w350i mobile 4 months back ...2 weeks back it was not getting booted..so i went to the neary by service centre which is located in chennai...jambulingam street...ie salora international...i given the mobile on 3/10/2008 at 11 o clock...they told that it will be rectified within 4 days ...after that, i called up them after 4 days...and enquired about the status...they have replied that ...there is some board problem...it will be rectified within 15 working days time..(i patitently waited)

today morning a lady called from salora international and told that my mobile is got ready ..u can come and collect the same.

with my busy scheldule and heavy work pressure, i rushed up to the store around abt 2:30 pm...and they have given the mobile to me and i put the battery and swithed on ...it was not on...then i given to the service engr..he put the charge...even then it was not on...then he told that coolly...sir pls come by tommorrow that too u pls call one mr..sundar..on his no..[protected]...and then come...

i was waited around 1 hr their..till 3:30...such a bloody...response from salora...see their mottoo

Our Service Motto is (salora)

- Getting it right the very first time
- Listening to customers
- Handling complaints in a constructive way
- Being assertive when under pressure
- Communicating clearly
- Making it easier for all colleagues to help customers

non of the above is matching with their service

i had a good faith on sony ericsson because previously i was used sony ericsson w550i for about 2 years i didnt even visited the sercvice centre...in that faith i purchased the new model...w350i...but, their customer service is not even poor...it is worst...

i dnt have words...service centres they are making customers as fools...i know to shout...but i dont wants to deal like that and get myself tensed...for this sort of funny reasons and funny peoples...

I have bought a sony ericsson w350i mobile 4 months back ...2 weeks back it was not getting booted..so i went to the neary by service centre which is located in chennai...jambulingam street...ie salora international...i given the mobile on 3/10/2008 at 11 o clock...they told that it will be rectified within 4 days ...after that, i called up them after 4 days...and enquired about the status...they have replied that ...there is some board problem...it will be rectified within 15 working days time..(i patitently waited)

today morning a lady called from salora international and told that my mobile is got ready ..u can come and collect the same.

with my busy scheldule and heavy work pressure, i rushed up to the store around abt 2:30 pm...and they have given the mobile to me and i put the battery and swithed on ...it was not on...then i given to the service engr..he put the charge...even then it was not on...then he told that coolly...sir pls come by tommorrow that too u pls call one mr..sundar..on his no..[protected]...and then come...

i was waited around 1 hr their..till 3:30...such a bloody...response from salora...see their mottoo

Our Service Motto is (salora)

- Getting it right the very first time
- Listening to customers
- Handling complaints in a constructive way
- Being assertive when under pressure
- Communicating clearly
- Making it easier for all colleagues to help customers

non of the above is matching with their service

i had a good faith on sony ericsson because previously i was used sony ericsson w550i for about 2 years i didnt even visited the sercvice centre...in that faith i purchased the new model...w350i...but, their customer service is not even poor...it is worst...

i dnt have words...service centres they are making customers as fools...i know to shout...but i dont wants to deal like that and get myself tensed...for this sort of funny reasons and funny peoples...

Customer complaint no: SES08CHE17595

Few months ago I bought a W580i cell phone but now some keys are getting cracked while using the same. I went to your one of Service center also at Ambedkar Road, Ghaziabad (U.P.). Service center executives promised me to replace the defective Key Pad of my mobile which is under Warranty and so I deposited them my cell phone for the same. But few days back when I went there to collect my cell they told me that Key Pad is out of stock. I want to ask you if they did'nt have the Key Pad for replacement then why they submitted my cell and why they did'nt informed me before. It was not expected from any Service Center of such a reputed Mobile brand.
So please let me know how can I get my defective Mobile key pad replaced with the new one.
I hope you will help me by sorting out my problem as soon as possible.

To
The Management
I recently purchased your handset W-610i, from your dealer Kalptaru the Mobile Store on 21st-june-08,
its charger got damage and i was also facing socket problem
For the repairing, i went to your service centre in surat
They told me that your handset is out of warrenty weather its was billed me just 5 month back
with this feedback i revisited your retailer, inspite of supporting me he blaimed me tought me to purchase any handset by checking its warrenty period, as it always mention on the phone

I dont aspect this kind of response from the Brand name sony
I am using your handset since last 3 years, it was my worst experience,
Now you suggest me what to do ?
I need to relace this handset or i ll go legal coz i have the bill mentioned 1 year warrent which is not exactly. Handset detail is as under
Model W-610i
Purchase date 21-06-08
IMEI [protected]

My Contact No [protected]
name gaurav Advani

Waiting for your reply

To,
Management
My mobile was working fine but after using for 3 hrs it used to get hang and switch off automatically. So I went to SONY ERICSON GARAGE DE TELECOM(authorised service centre)(i think for publicity!!).New#10, 1st floor KMBF building, Duraisamy road(opp pothys), Tnagar Chennai-600017.Email:[protected]@gmail.com phone:28143454/55. cell:[protected]
They told come in the evening we will return it.By after visiting again in the evening one lady came and told you please come on monday.But I told if not possible to service with you people return it back to me.But they disagreed because they made mobile in dead condition. So as usaull there is no way for customers infront of big name like sony ericson. Monday when I visited they didnt talk me for 1 hr. After when I started shouting on them they told it will take 5000 rupees to repair. (I can get my mobile W810i for 9000 and for repair I have give 5000) I think sony will provide this type service.They told we cant do anything it will happen for some people like this.They returned my mobile in dead condition.
Now I told them I will make a complaint on this.They told its your wish. What the hell type service provides by a company like this.I want justice to this. I want my mobile back in previous condition.If the company is having some standard, responsibility, customer satification thing means please give a solution to me or else tell in your brand that you will cheat customers from back side. I have given all detail about the service centre. I want some words back from big brand name SONY. If no response means continue your 'cheating human feelings'.

I have bought Sony Ericsson 660i 4 months back. There was slight liquid damage in it.
I took it to GNH telecom services, Sony authorised center in Noida sector 18. They completelly damaged my cell and told me that it all is due to liquid damage, Earlier my phone was at least working. Only problem was few keys were hard to press.
now it is completely useless.
If any SE guy reads this I must tell ur is the worst services in world. I wud not advise anyone to to trust these buggers SE.
If sony ericsson has any sense they shud take action against such sercice centers. I am ready tp provide all details.

I have purchased w200i on 12/10/2008 but now i am finding some problems like
1. Joystick is not working
2. last 3 buttons are also not working...


so, i belive that you will take my problem seriously and will take some steps towards my problem...

IMEi : [protected]

My Mobile No is [protected]

i hav purchased the w760i phone on[protected].my phone is giving me the problems like charging, sound, display, restart, and many more and when i hav gone to the sevice centre of east patel nagar near, opp sidharth amarpali hotel, new delhi. they said they are sending it to company and when it came back my phone was not in that condition in which i hav given to the service centre and they talk with me very rudely and said ke they are are sendin my phone to company again and its almost 10 days past, the guys over service centre the are not giving me the proper information of my cell...my work order number is se309vtc10158 plz do the need ful and plz take action towards this service centre

these sony service centre are bull 's. i've bought a mobile (F305) on Jan 1st of 2009. Not even 6months gone i'm now with loads of problems. they are,
1. Charger/Data Cable port
2. Ear-piece not functioning
3. White display
i gave this to the bull service centre n they made me to hang around them for about 3 weeks to get these problems solved. in mean time wen ever i call'd they fool'd me with the term OUT OF STOCK. another day i call'd n ask is the problem solved, their reply was, "Sir, your keypad is a rare one we are out of stock n i'm sorry to say that the process'll delay", but the funniest thing is i never quoted that kind of problem and this phone call was after 1 week from the date of surrendering my phone to them, i got shock'd n corrected them that it was not under the given problem, for that too they said it'll take time. later another day i call'd, they told your display is doom'd, we need to change it n it'll take time. after that i left it out calling them. after 2 weeks a got a msg from them stating problems being solved. me wit lot of eager went n got my mob. after checking it i found that the quoted problems were solved but my mob got damaged severely wit lot of scratches in display n sliding regions (silver at the ends became white in colour). nook n corners of the mobile filled wit dusts made me upset ( even memory card slots were filled with dusts ). n they've not even changed my display too. further i'm unable to use it as a mobile. finally wit no other proper response i'm acting legally.
this is the centre which is responsible to this act,
SONY ERICSSON SERVICE CENTRE - AMBATTUR - CHENNAI
Shyam Electronics,
Ambattur, Chennai - 600053.
(get back the authorization certificate from this service centre, else consumer of sony ericsson mobiles will get surely reduced)
GET [censored]#039;D SONY ERICSSON & UR SERVICE CENTRES!!

Sony customer care really sucks. I bought a dvd writer. Guys over there refuse to get it though its in warranty period. Company is Rasi peripherals (Authorised dealer of sony).

I have purchased sony ericsson mobile model no is g700 but after 20 days my mobile is not working properly ie whe I take photo through camera it’s picture is being faded or showing totally black after saving memory card. I have send my moble in sony ericsson service center and they format my mobile and memory card but problem is same remain till now dated.

i purchased w302 in a month back, the shopkeeper cheated me as he told me that his sound clearity is very good he did not show me the dumy but when i purchased i was surprised that its sound quality is very low, when i play the songs it hear only that person who is with the mobile plz help me i want to exchange it...

iam chandrashekar my phone is sony ericsson k750i is software is loss then download link please give me urgently once request .my phone no is [protected].my mail is kande.[protected]@gmail.com.

I am Renukprasad I have already reported about your service center for 4 times but no one reply from Sony ericsson, its really bad i am feeling too angry on sony ericsson, you people are looking like cheaters, i have 6 sony ericsson mobiles, & i have to bye new Experia mobile but now i changed my thinking's about sony ericsson, i loose hope on sony ericsson company, my friends also sony ericsson fans but from now we will never going to sony ericsson again, but i want needful results for my sake, I want to go for consumer court

Please do the needful

Don't loose your best costumers

Please reply to mail ID

With Regards
Renukprasad

sir,
i have buy w200i set of sony .my lcd has been not blinking .when i go to service center then they had not made it, while it is under warnty in allahabad service center .they are asking for 800 RS.
plz tel me the way otherwise i have to go on court[protected]>>>>[protected] plz call me on his as soon as possible .

sir,
i have buy w200i set of sony .my lcd has been not blinking .when i go to service center then they had not made it, while it is under warnty in allahabad service center .they are asking for 800 RS.
plz tel me the way otherwise i have to go on court[protected]>>>>[protected] plz call me on his as soon as possible .

i bought a sony w810i and i get a call from a airtel care centre that your imei is invalid ?
what should i do?

i am sumited my sony ericsson phone in new delhi technocare in lajpat nagar in 1 months before my phone modal name is z555i and my wrokorder number is SE309TE17308 my complaint is i am go there he is always saying your phone is under repair always i am perchaz my phone in 06/03/2009 in 9 month before and i am repair 7 time in sony ericsson service center in lajpat nagar in delhi i am not happy sony ericsson phone and please change my phone i am not happy my phone please replace my phone immigatly othervice i am go to consumer court in monday 30/11/2009

i am sumited my sony ericsson phone in new delhi technocare in lajpat nagar in 1 months before my phone modal name is z555i and my wrokorder number is SE309TE17308 my complaint is i am go there he is always saying your phone is under repair always i am perchaz my phone in 06/03/2009 in 9 month before and i am repair 7 time in sony ericsson service center in lajpat nagar in delhi i am not happy sony ericsson phone and please change my phone i am not happy my phone please replace my phone immigatly othervice i am go to consumer court in monday 30/11/2009 myn phone number is [protected]