[Resolved]  Sony Ericsson W395 — Defective Handset

SONY ERISSSON — Defective handset

I had purchased a SONY W910i handset on 21st Dec 2007. Since the day of purchase i was facing problems in making outgoing calls. I have been following up with Sony through mails since my purchase(Case :[protected]. Apart from facing problems in making outgoing calls with my phone, it stopped working after sometime. . I had to submit the phone to Sony's authorised service centre on 13th Feb 2008, the details of which are mentioned below:
KAIZER TELECOM 12, NAVRANG SHOPPING ARCADE, NEAR ALOK HOTEL, GOKHLE ROAD, THANE (WEST) 400 601
COMPLAINT ID: SES08KT311315
Even 15 days after submitting the phone to the service centre, neither the service centre people, nor the Sony guys seems to be bothered in solving out my problem. Each time they give me a date, they come with a new excuse. I am fed up with these attituteds and feel that i am being cheated despite investing so much on a new product. They have done all sort of R&D on the phone.
The latest mail(23rd Feb '08) that i have received from Sony is mentioned below:

Dear Mr. Agarwal,

Thank you for contacting Sony Ericsson Support Center .

This mail is in reference to your complaint regarding Sony Ericsson handset W910i.We assure to restore your faith in our services. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention.

We apologies for the inconvenience caused to you. We already have escalated this complaint to the Sony Ericsson service center and feedback is still awaited. We request you to please wait till monday as we would contact with Service center person and will provide you the best possible solution.



I am totally frustrated, please help me.

Sony Ericsson — defective handset

I purchased a new sony ericsson hand set from Hot Spot, 242A C-134/B Sector 61 Noida on dated 05-04-08. from the very beigining other persons were not able to hear my sound. i take it tt sector 18 authorised service station,
they repair it . now after few days back light of my hand set has gone and touch screen is not working.

when i took it to sector 18 noida again they told me to replace its display system n asked Rs.3234 /- My set is under warranty period.
pls get my set replaced or i have to go consumor forum.

Sandeep Singh

DGM(Civil)

c-2/23, sector 31 Noida

[protected]

Sony Ericsson — Defective Handset

I purchased the Sony Ericsson W610i from the J.L.K. Enterprise Experience Store, Nehru Place, New Delhi on 28 May 2008 by cash payment of Rs. 10, 600.The mobile was defective as I was not able to send/receive any calls/msgs through it. I rushed back to the store next day, where after prodding the defective mobile for an hour or so, the salesmen told me that they were not responsible for the defective piece and that I would have to go to a service center to get it repaired.

I deposited my defective mobile phone at the Mobile Vision Repair Center, Faridabad (Near Fawda Singh Chowk) on 31 May 2008, Case ID: N3FBD[protected], where I was told the handset would be sent to the Okhla Head Repair center. After a week, I called the repair center and was told that the mobile phone had been repaired. When I was handed the handset back, I saw that I still could not make any calls or send any msgs. Later I found out that the handset had not even been sent to Okhla. The technicians apologized and informed me that the handset could not be rectified and since it was a brand new handset, it will be replaced with a new one.


After more than 2 months, that too after sending hundreds of mails, making thousands of calls to the customer care center, noting down their case ids (e.g. SE714-4061, SE743-1709, SE[protected], I got back the same handset on 07 August, 2008 and not a new one.

It does not end here. The handset, I saw, had been damaged externally (scratches, screen dust, worn-off paint), the keypad wasn’t working properly (menu, clr & astrix button), their were photographs, mp3s & contacts saved in the handset belonging to I-DON’T-KNOW-WHO and I am pretty sure the handset had been used by this person for quite some time.When I showed this to the man behind the counter at the service center he cleverly master reset the handset.

I came home and immediately called the customer care again and told them everything. They promised they would look into the matter and call me back. It has been 2 weeks and still no sign of a new handset or at least their call.

I know their PR is handled by Webner & Shandwick Corp voice. I have refrained myself from filing in the consumer court against Sony Ericsson & J.L.K. Enterprise till now. But now I am starting to lose my patience.

Please advise.

Cordially….

i have one mobile purchased to sony ericsson mobile purchasing date 06/10/08 at k k nagar mobile shop(priyadharshini universel shop) now my mobile was not working select buttion so i want any further clarification service or replacement mobile model no k220i. i am very unlucky persong purchased to your compay mobile. i am waiting for your replay


thanks
Manikandan

I have one mobile purchased to sony ericsson mobile purchasing date 06/10/08 at (Poorvika mobile shop) now my mobile was not working .so i want any further clarification to replacement mobile model no w350i. I am waiting for your replay.

Regards

N.Rengaraj
[protected]

SONY ERICSSON W580i influenced lots of people when it came in the market. The slogan of this phone was THE WALKMAN PHONE. I bought this phone. But now i am regreting. Why did i buy this phone? I have no answer to this question now. I think this is one of the worst set ever discovered. Good in no sense.

I purchased this set few months before. Its so disgusting to say that the battery life of the set is not more than few hours. The keypads are made up of low quality materials. My phone's all keys have been cracked.

Similarly, the connector to the charger, handsfree and usb cable is not working properly. The connector works with the charger and usb cable but not with the handsfree. I complained this to the customer care center of sony ericsson. They replied me that this type of connector problem is seen in most of the phone of this model (Sony Ericsson W580i). They further said that it cannot be repaired. Now whats the use of this walkman phone without the handsfree function.

Once there was a problem in NOKIA's battery. The company replaced all the batteries in its own expense. So, sony ericsson should also replace all the defected W580i model phones if it want to maintain its goodwill in the market.

I want my phone to be replaced. Everyone who purchased this phone are requested to raise a voice against it. I think this is the only way the company understands the customers problem. I also request all the media person to make a report no this issue and telecast it world widely. Its a heartly request.

sony ericsson/ w350i — replacement of handset

Dear sir/madam
i had purchased sony ericsson handset w 350i in jan-2009, its IMEI number is; [protected].
i am facing bunch of problems with dis handset.
1) i am facing the network problem when i interduce any gsm sim
2)photos taken by inbuilt camera are not saved in d mobile
3)it automatically switch off
4)it automatically changes ringtones by default.
i contacted the distributer in ludhiana (punjab) & he said that there is sofrware related problem which needs to be replaced .
its hardly one month that i am using this handset. & i am not satisfied with the handset.
for convenience kindly replace this handset.
waiting for ur reply with positive ..!

thank you.



Regards
Vikas Arya
[protected]
JALANDHAR
(PUNJAB).

complaint for sony ericson w580i for switch on purchsing before 3 months

Yes it's true.
Sony ericsson is a fake company with no customer service and should be banned from this country. I also bought a W395 on 8th september 2009, I found my handset to be defective(frequent call drops within 2-4 minutes, unable to access SMS directories & editer, hanging problem )
since last 20th my handset is in service center. It has got its PCB to be replaced. I'm waiting for a right chance to drag this cheap sony ericsson to consumer court.
Really harassing.

Regards
Smarjit Debata
Bhubaneswar
[protected]

i agree with you same thng happend to me nd im waitng for my handset wich i bought 2 months back but it was with me for not more than 10 hrs ... Poor service such an international brand jst harassing the customers and none official is ready to answer properly every one blaming sum one other

Ankit jain
[protected]

Sony Ericsson W395 — to replace my handset

i bought sony ericsson w395 last month but with in a week it stated hanging and it is not supporting any softwares,themes,motion games but in the sony ericsson official site it was mentioned that it supports themes, java softwares,themes and many more its all fake do justice with me.please return me my money back.

Sony Ericsson — W395

I purchased a brand new sony W395 in 16th Nov and in 20th Nov i found several problem coming up Phone automatically switching off and on Responding very slow not being recognised by Sony PC SUITE itself, taking 2minutes to play a song after pressing the play button............ In ONE WORD A "PATHETIC PURCHASE "
Moreover doesnt store more than 30 messages and the camera of 2M.P. doesnt have zoom who will beleive that. I have taken the cell to seller and i was asked to take it service centre the vendor said it wont be taking more than 6 days 2 fix it as it software problem but after talking with Service centre guy they said they gonna give me the cell after 20 days which is still not sure. So after buying a new cell in 3days i hve 2 wait for a month 2 use my cell in good condition with no gurantee....I never found Sony so to make this kind of cell.....I never gonna buy a Sony Cell phones again in my life!!!
If smbdy knw how to fix this problem help me plz....

i bought sony ericsson w395 few onths ago and i'm also having same problems. calls get dropped anytime and it gets hang while using. memeory card reading also slow or sometimes get hang n cant even restart it. need to remove battery everytime for restarting. it sucks man. where to go ?

it is one of the cheapest models available in market...
customer service is awkward and pathetic...
ASCENTEL service centre in COMMERCIAL STREET is one of the cheapest service centre...
no customer support and service is pathetic...
they are unable to do a simple software upgradation application properly...

Sony-EricssonW395 — I brought Sony-EricssonW395

I brought Sony-EricssonW395 on Aug 2009 in One mobile which is inside bigbazar store, from first day onwards it takes 2hrs charge 100% and often it will get struck , I got repaired from a Sony-Ericsson service center in vadapalani, chennai, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

first day onwards it takes 2hrs charge 100% and often it will get struck, I got repaired from a Sony-Ericsson service center in vadapalani, chennai, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

I bought Sony Ericsson W395 handset on 24th Mar 2010 from that day i m facing problem in that handset. Using handset for long time it get heat and white display comes and phone gets restarts. And also when i was plan to buy this handset i inquired about his SMS capacity that i was informed that Approximately 600 SMS can be easily saved but i am not able to save more than 80 SMS.

Sony Ericsson W395 — Request for Money Back

Sony ericsson Mobile
I had purchased a sony ericsson w395 moble from Croma malad

But i had to send it for repare twice for 1 month and for 10 days

The sony people changed the mother board and repared the display
this all was done in warenty
so can i request them to return my money due to this problem

ans still it is not working properly and their customer care cell is also not working properly.

what the hell man .the worst set that is w395.i gave it 3 time in care center but the problem is now much more.i will never purchase the sony handset .and i also asked to my friends to not to buy that most worst handsets of that company

i bought a Sony W395 model 10days back. and ever since it has been giving problems. earlier too i had similar experience with sony handsets. still i bought this one hoping that things might have improved. the set is very very slow. and after about 9-10 hours the screen goes blank. the cell regains CONSCIOUSNESS after about 10 minutes on its own. even the battery discharges very quickly.