Sony Ericsson / W995 — Very Poor service support

Address:

Kannur, Kerala

I have a Sony Ericsson hand set W995 which is 1.5 years old. The performance of the set during the perid was excellent. The strip of the set got damagd in Febrruary last week this year.I have approached different service stations at Calicut and Palakad;but the service support offered were very poor.At Palakad,the certified service centre Znex Telecom, NS Tower , Near stadium bus stand was not at all interested even looking in to the matter and denied any possibility of getting the set repaired by saying the strip will not be available & it has been withdrawn from the market.At Calicut,Care Point, Das Bldg.Railway Station link road asked for Rs.2100/- as the price of strip which is more than double the amount, estimated later, by Sahar communications, Kannur.Moreover ,The Care Point revealed that they are not at all registering the the complaint into the site of Sony Ericsson. Now I have submitted the set to Sahar communication, Kannur (Work order No:SE312SH110715)and waiting for 15 days ie a victim of poor service support from Sony Ericsson, unable to use the hand set for more than last 2 months. I have sent complaint to the site of Sony Ericsson ;but It remains un answered even after a lapse of 5 days
GIREESHKUMAR