[Resolved]  Sony — COMPLAINT FOR TELEVISION REPAIR NOT ATTENDED FOR LAST THREE DAYS- POOREST AFTER SALES SERVICES

Five days have passed since I registered my complaint, but none of M/s Sony India Ltd. repersentative have not even bothered to contacted me. This is the approch of M/s Sony India Ltd. towards its valued customers. This is the state of affair of their after sales services in NCR. I don't know what the people are facing in other cities and towns. Really disturbing.

I had loged the complaint on 3rd Oct. 2010 for my Sony Bravia LCD whcih has gone dead. Although Sunday, customer service attends customer calls 7 days on telephone, but visits are not done by them. It was told to me that the call will be attended within 48 hours. To reconfirm I called up on Monday morning again. It was communicated the same will be attended today. Monday evening I called up again on toll free no. I was surprised by Customer care Agent stating that the call being registered in our syste today not on Sunday, so I have to wait. While taking complaints the agents ae not bother to give call registration no. at Sony India, like other always ask to wait till they give the call no.
On Tuesday morning I again called up customer service no. for confirmation of it was confirm today engineer will visit. There was a call from service provider in Goregaon East, Mumbai at around 1.30pm and been asked again what is the issue with your LCD TV? Surprised with questioned, as I have alread mentioned in my complaint the exact nature of issue to call centre.I inform the person asking their engineer to visit 6pm afterwards as no one will be at home now.
There was no calling confirm or given me a contact no. of engineer. When I reached home, found no one visited from Sony India till 6.45pm. Hence called up customer service for finding the reason. There was no apology but again a promise that someone will visit tomorrow.

Sony India is not at all customer centric and ready to help customer alike other competitors are in the market. We must sue Sony India on services not rendered timle manner and taken for granted.

21''inch TV — Frustrated with the Customer Care

Complaint for Replacing the New Samsung 21'' TV.

I have bought a Samsung 21'' inc TV on Sep 2010 from Shivam Electronics ,Palla ,Faridabad,India .I have called up the Samsung Customer Care for Replacing the TV and nobody has turned up so far .It's amost more than a Month.
Iam really Frustrated with the Customer Care.If I have to wait for 10 days for Replacing this TV. Iam really afraid how many days I have wait for a Service Call.

My Complaint No is [protected]
TV Model no is cs21a551mlkxxl

Please do some thingh within two days other wise i want to take leagle action against your product or organozation.Iam really Frustrated with your service

Please help Us.

Thanks team

Ashit Mitra
[protected].

Frustrated with the Customer Care
Complaint for Replacing the New Samsung 21'' TV.

I have bought a Samsung 21'' inc TV on Sep 2010 from Shivam Electronics, Palla, Faridabad, India .I have called up the Samsung Customer Care for Replacing the TV and nobody has turned up so far .It's amost more than a Month.
Iam really Frustrated with the Customer Care.If I have to wait for 10 days for Replacing this TV. Iam really afraid how many days I have wait for a Service Call.

My Complaint No is [protected]
TV Model no is cs21a551mlkxxl

Please do some thingh within two days other wise i want to take leagle action against your product or organozation.Iam really Frustrated with your service

Please help Us.

Thanks team

Ashit Mitra
[protected].

we have purchased tv model kv-dz29m50 dt.14/01/2007 now there is problem in the tv. we got response from your authorised centre in pune no parts are available. pls take up the matter with them and repond immdtly.

my moblie no. [protected]

awaiting for your quick response.

Thanks rgds/
Narayan Poojary

COMPLAINT FOR TELEVISION REPAIR NOT ATTENDED FOR LAST 1 MONTH- POOREST AFTER SALES SERVISES
A few days back my Sony Television Model KV-21M80 with developed problem in colour system on the Television.Immediately I contact to Customer care toll free no [protected].my complain no. is 11827561, 12287034, 12394409 three time registerd my complain but no solution The customers care representative Mr. confirmed that my complaint will be addressed on 01.11.2012 noon. I tried this no. for last 1 month and to my surprise this no. is continuously busy. My nightmare not ended here, when checked with the customer care representative on 01.11.2012 noon, he told me that complaint will be attended by 01.11.20112 evening. When no one turned up even on 01.11.2012, I again checked with the customer care and to my utter surprise the customer care representative Mr. gave me the shock by saying that all complaints are addressed with in 48 hrs of their registration, so in my case it will be addressed latest by 15.12.2012 at without fail. When I asked the question that why all along I have been given assurance that it will be addressed latest on 01.11.2012, moreover why in Sony’s on line complaint registration form why customer are asked to give date on which they want compliant to be addressed. There were no answers.

I waited all along on 01.11.2012, no one turned up to address the complaint. Even on 15.12.2012, I waited till 1 month, no one turned up. After so much of humiliation I again checked up with the customer care, why none has turned up? There was no firm answer from Mr. of Sony Customer Care.

I am really frustrated & disturbed by the attitude of Sony India Limited. The company is merely interested in making profits by giving falls promises to the customers. I don’t know where to go for redressal of my complaints. If Sony India is interested only in making profits and not interested in Customer care, they should quit their business. This is cheating.and also giving to customer poor quality Picture Tube in Sony Trinitron model no. kvm80, I promise in future i don, t purchase any products of Sony. AND give suggestion to all my connected person, no one purchase the product of Sony, because poor quality supply by company and no complain solved by company of our customer

Rajesh Singh Kushwah ([protected])