[Resolved]  Sony — misbehaviour of staff and the carelessness

hello,
3 days back i hav given my laptop to SONY AUTHORISED SERVICE CENTER, BALMIKI ROAD, HAZRATGANJ, LUCKNOW for formatting, hard drive partition and then installing my antivirus.a worker named Piyush assured me for the job.but he did the formattin then installed the antivirus and asked me to come for the partition of hard drive later on.he misguided me and said he'll do the partitioning after installation also.when i tried to appraoch that person again he avoided me.and didnt take the respnsiblty.i called up again at dat center and the engineer named RAKESH assured me for handling my problem.bt wen he started handling it he again did the formattin and uninstalled the antivirus-QUICKHEAL TOTAL SECURITY ANTIVIRUS 2009 WHICH I PURCHASED FOR Rs. 1300.i again and again asked is it possible to install a single user antivirus again bt ho assured me.at last when i asked for the previous registration no. which has been given at the time of registering it earlier he replied in a very ill mannered way and misbehaved a lot.at last he submitted of not takin any responsibility of handling my laptop and answered in a rude manner-THIS IS NOT MY JOB.AND U CAN DO WHATEVER U WANT TO.WHATEVER WRONG HAS BEEN DONE TO YOUR LAPTOP ITS NOT MY RESPONSIBILITY.therefore i want to complaint against Mr. Rajesh for -not doing his job properly, misbehaving, AND TO GET MY EARKIER REGISTRATION NO. FROM DAT PERSON.