The General Manager 102, Vayupuri, Road No 5
South Central Railway Post Sainikpuri,
Rail Bhavan Secunderabad, 500 094
Secunderabad November, 2009
Discomfort to the Passengers: Train No 7406 Krishna Express
We had the fortune to travel by 7406 Krishna Express form Adilabad to Secunderabad. We boarded the train on 14 Nov night at Adilabad and arrived at Secunderabad in the early hours of 15 Nov 09. PNR no of our ticket: 1143947325. We occupied berth nos 57 and 60 in Coach B1. My co-passenger is Mr J Durga Prasad. This representation is on behalf of both of us. Rather, it can be perceived as the representation of all the passengers who traveled in that train on that night along with us.
Though AC was not effective, we did not bother about it. Some where in the night, we got up with a jolt due to discomfort in sleeping as our bodies were severely moving laterally and we found the coach moving laterally for 15 cm in one direction. Consequently, bodies of all the passengers were moving laterally for 14-15 cm and at a rapid pace. Children got up and started crying. We had to hold on to the chains of the berths to save us from falling down. At one stage senior citizens like us felt that no longer we can sustain the rapid lateral movements of the body. The train was speeding up mercilessly and there is no way to convey the discomfort of the passengers. It went on for almost half an hour till some station came to our rescue.
It was a nightmare, and we were helpless. No attendant or conductor was around to register our complaint or report the matter. It appears that the Railway staff did not feel the incident as abnormal and it only goes to show that passengers’ comfort is not in their scope of work. Else, they could have come subsequently and apologized for the discomfort and also assure that the driver of the train have been warned and advised to be careful in future. Running trains in time with utter disregard to passengers’ comfort is no customer service. What passengers should get should be a package of comfort, time, hospitality, facilities, cleanliness, safety, security etc, for which they paid considerably.
I therefore request you to investigate the matter and issue suitable directions for running the trains with passengers comfort as a supreme factor.
With kind regards
Brig P Ganesham, VSM (retd)