Spice Jet Airlines — Irregularity in conduct by Spicejet Airlines

Address:

Bangalore, Karnataka

Sir/Madam,

I would like to bring to your notice the irregularity in conduct by Spicejet Airlines.
I had the worst flying experience with Spicejet on 31st December 2010. I was traveling from Bangalore to Delhi via Flight number SG 216 to spend New Year with family. The flight was scheduled for 20:15 hrs but the flight was delayed. The flight was not delayed because of weather problems but the flight was delayed due to the mismanagement of Spicejet Airlines.

After the flight delay announcement the ground staff for Spicejet Airline was nowhere to be found and when we found them they had no answer. We had to wait for 40 minutes for someone to educate us on the situation after screaming for information. We were told that they didn't have a pilot to fly the aircraft. The airline was aware of the fact that the pilot wouldn't be available for the flight as his earlier flight coming from Hyderabad had been delayed.

As informed by the airline the incoming flight from Hyderabad was suppose to take off at 5 PM but did not do so. So, the airline was aware about the delay of incoming flight at 5 PM, but they informed the passengers about the delay of SG 216(Bangalore to New Delhi) at around 7:10 PM. Being aware of the situation the airline did not take any proactive step to arrange a pilot for the flight rather they felt comfortable to delay the flight and then get a pilot after 2 hrs. In the beginning the staff denied any responsibility of the airline for the delay but later when we showed them the Travel Information Guidelines printed on the back of the e-ticket generated by the Spicejet website they accepted the mistake.

Sir/Madam, the flight reached New Delhi airport at around 1 AM and my family had to wait at the airport for 2 hrs in the chilling New Delhi winter weather. As we live on the other side of the city so going back was not an option for them. I have already taken up this matter with Spicejet Airlines but they haven't responded properly. They are giving the same nonsense reasons as given by them on the night of flight.

Sir/Madam, I request you to look into this matter as my complaints have been completely ignored by the Spicjet Airline.
Thank you.

regards
Jaskirat Singh Anand
Phone #-[protected]