[Resolved]  Spice Jet Airlines — non refund of booking

Dear Sir/Madam,
I have done the booking with spice jet from PUNE TO BAGDOGRA, date of travelling 05 apr 09, passanger name is MISS POONAM KATE, mobile no is [protected], Defense id no is 754339 and email id is [protected]@yahoo.com . The above booking is done twice with same details and with two different SBI net banking accounts. In both the cases an error is shown on spice jet site as “some data base error or too many users on server” and transaction ref is given as[protected] when the booking is done from SBI ACCOUNT NO[protected] LONI BRANCH (MAH) and transaction ref is given as[protected] when the booking is done from SBI ACCOUNT NO[protected] BUND GARDEN BRANCH PUNE. However our bank accounts has been debited with RS 2649/- and RS 2749/- respectively and no PNR NO is generated in both cases.
I have also raised the complaint with your customer representative with complaint no 33032 dt 04 apr 09. The pdf files of both above SBI accounts statements have been attached for your ready reference. (check last transactions of both account statements) Your are kindly requested to refund the above amount at the earliest. I am travelling with spice jet very frequently (you can check your data base) and faced this kind o[censored]npleasant experience first time. This experience compels me to think twice before making booking with spice jet, forget about travelling.
Thanks
Kind Regards
CAPT MARUTI S FALKE
25 PUNJAB
C/O 99 APO
BINNGURI CANTT
PIN 911925