[Resolved]  Spice Jet Airlines — LATE DELIVERY OF BAGAGES

Sir,

I booked eight tickets from ARZOO.COM for Mumbai to Indore Go Air Flight No. GA221 for 24.11.2009. The scheduled flight time was 20:10. Earlier to this I also booked same number of tickets from goa to mumbai on the same day with Go Air. The scheduled time of this flight was 15:10 but the Airline informed that the flight has been preponed to 8:30AM on the same day and since we had other work at Goa at that particular period of time I had to cancel the tickets of this flight and took another eight tickets of Spice Jet flight for Goa to Mumbai on the same Day. The flight was schedule at 18:00 hours and was scheduled to reach Mumbai at 19:10 Hours. Since, the time availablitiy at Mumbai Airport was short I searched for Go Air officials at Goa Airport to seek help at Mumbai Airport in the case of emergency but on entire Area I could not trace on employee of Go Air. Then, I went to booking counter of Go Air which was outside the Airport to seek the assistance. Two person were siting there and after checking my tickets for Mumbai Indore Flight they advised me that there is a sufficient time gap and since the spice jet flight is on time there will be no problem at Mumbai Airport. Even then I requested that I would need assistance at Mumbai Airport so I asked them to please inform their Mumbai Collegues about the same. They assured me of this. Then, I alongwith my family board at Spice Jet flight for Mumbai. This flight was delayed by about 15 Mintues and landed at Mumbai around 19:25 Hours. Immediately after getting out of the flight I searched for the conveyer belt where the bagages will be unloaded. But to my surprise there was not even a single employee of Spice Jet. Then I started searching for Go Air Staff but again there was no body. Then I asked my family members to stand near a conveyer belt which was vacent and the bagages were supposed to be unloaded on this belt as was informed by other Airline Staff. This display board was also not showing any thing. Then, I went to Go Air counter produced my ticket and obtained eight boarding passes. I informed that some bagages of my are being unloaded by Spice Jet. Some member of Go Air Staff went along me at Conveyer belt side and talked to Spice Jet persons Also who by that time reached to the conveyer belt and bagages were unloaded. One of my bag was delivered to me around 7:42 PM but for other bagages dispite our serveral request alongwith Go Air Staff member could not delivered to us till 7:55 PM. Meanwhile, go air staff member received a mobile call and she left one junior person with us and went back to her counter when we started for boarding in the security check the junior staff member informed as that before going to the security check we will have to go to the counter first then we all alongwith our bagages went to the counter. The staff member of Go Air was busy on mobile phone and we kept on requesting her that there is very short time left in deperture of flight and please look at our matter. Her mobile call ended at around 8:02 PM and she informed us that we cannot board the flight now and our boarding has became no show. We tried to convince her but she expressed her inability. Meanwhile other pessangers who were standing before the counters for other flight of Go Air also protested and informed that after issuing boarding passes they cannot restrain the pessanger from boarding the flight. We kept on requesting her that the ladies and children are with us and in night where will we go. After looking to the pressure from the pessanger she took the boarding passes from me and said "I will talk to my seniors" and inform you. After 10 - 15 minutes again she came that they can rebook the flight for next day by paying Rs.750/- per ticket and differential fare charges. We had no option as we had ladies and children with us and therefore we aggreed to that. Then we went to GoAir booking window for rebooking of the next day the person at booking window informed us that we will have to pay Rs.12,840/- we again aggreed to this financial loss also as our family member were getting disparte and tensd. Then, we searched our pocket and collected the money and again went back to the window for new tickets. This time the booking person informed that now we will have to pay around 23,000/-. This money we didnot have in our pocket and therefore we could not get the tickets and our entire tickets money was lost.

Since, we would like to know why a pessanger should suffer for inefficiencies of Air lines. Why we were not allowed to board the flight even after issuing boarding passes. If the bagages was the issue then only one person could have been detained and why other seven pessangers were to suffer for that. Why it took more then half an hour for delivering bagages. That day we had to stay in hotels and next day we arrange some private vehicle and come back by paying more than a sum of Rs.20,000/- who will be responsible for this loss apart from loss of ticket money and one complete working day of two Chartered Accountants. We request you to look into the matter and raised this issue before appropirate authorities of respective Airlines and help us in getting our loss recovered.

Thanks & Regards

CA Sanjay Kumar Gupta