Spice Jet Airlines — Non entertaining of Complaints

This is reference to my complaint on this blog against Spice Jet for late delivery of baggage from Flight No. SG 804 on 24.11.2009 resulting in no show of Go Air Flight No. G8 221 Mumbai - Indore on the same day. In this regard several mails have been sent to [protected]@spicejet.com which is told to be the only site of Spice Jet for lodging complaints. Also several calls have been made to the toll free nos of Spice Jet but every time their reply was we have not received any such kind of mail. Then, I asked the fax no of them so that on that number complaint can be faxed. The fax number given was[protected] on which fax had been sent but it was delivered to telephone no.[protected] as the number was diverted on this number. Again I contacted customer relation officers but they kept on saying neither any email is received nor fax has been received. When insisted and shown the proof they replaid our fax machine is not in working condition and therefore cannot read it. Then they asked to sent the scanned copy of the complaint on there ID [protected]@spicejet.com which was duly sent to them and at no single occassion Domain Failure notice was received on my ID that means they were receiving all these mails but didnot wanted to entertain the complaint. Then I again contacted on Toll Free No. which was attended some executive name Manpreet and after having a long discussion with her she forwarded my call to another executive called Amrita. After long discussion she agreed to give me another fax number[protected] which was stated to be checked by her personally and was properly working she also give me one ID binu.[protected]@spicejet.com. Though the mail has been sent to this mail ID but when fax was sent to be given number the message was this phone is out of order temporarily. Even till today I have not received any reply from spice Jet. This is to make you aware of how these Airlines are harrasing the pessangers and making them to suffer huge losses because of their inefficiencies but are not even ready to here the complaint forget about compansions. All the users are advice to be aware of conduct of Spice Jet so that in future they are saved from the problems, which I had to face.