Spice Jet Airlines — Broken Luggage

Address:

Delhi

I travelled via Spicejet flight on 15th January from Ahmedabad to Delhi. Upon landing at Delhi, I found my Samsonite (hard back) and new American tourister luggage pieces completely broken. Since they were hard back, they are beyond repaid. I lodged a complaint at the spicejet counter at the airport. They are offering me a compensation of Rs.500 (this is not a joke) for two suitcases which would joinltly cost over Rs.12000. Their customer care seniors / CEO /COO are not available to make a reply or even to acknowledge the mail.