Spice Jet Airlines — damaged baggage

Address:

Ghaziabad, Uttar Pradesh

We flew Spice Jet 604 from Kolkatta to n Delhi on 02/jan/2011 at 7.30am PNR:- H9FQLB.
When collecting our baggage at Delhi the wheel of our Delsey suitcase had bee ripped out and was missing. The cloth aroiund it too was damaged.

The spice jet customer relations have offered Rs.500 for it. It is not sufficient as the two wheels have to be matched and also since the cloth is damaged , it has to be replaced as the suitcase will lose its strength.

What to do n how to go about it. I have told them to keep the money n get my suitcase repaired.

Preeti
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