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Spice Jet Airlines - Cancellation Charges & Refunds

 
2 Reviews
User
  Deepa Raja
Dear Madam / Sir

After I highlighted the issue of very high cancellation charges of Rs 750 per passenger (not per booking) I became aware of another con game which Spice Jet plays on its gullible passengers.

I had to cancel my bookings online and after deducting the exhorbitant charges, the message online was that my Credit will be held for a year and I can utilise the credit for future bookings within the next 12 months. This is pure con on the part of Spice Jet to force the passenger to travel by this airline.

Wait, the saga is not over. When I had to make my next booking, I was forced to approach Spice Jet - imagine my surprise during the course of the conversation, the sales person actually told me that the cancellation charges are refunded to the Original Credit Card but not when you have cancelled online. The passenger after cancelling online has to call up the Spice Jet Office and request them to transfer the balance to the Credit Card. This is another spin in the story.

Why not intimate customers online at the time of cancellation that the balance would be refunded to their credit or debit cards?

Spice......it up and keep it going!!!
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Raju ghosh Spice Jet Airlines  - Barpeta, Assam, India
 

discrepancy in cancellation charge - Spicejet airlines tickets

myself Raju ghosh.i have booked Spicejets tickets for 2 persons from Ghy to Bangalore and back.The journey dates were 26th april and 1st may respectively.PNR nos. are SG-F1B6ED and SG-L12SCH.But yesterday i had to cancel those due some unavoidable reasons.i was shocked to see the cancellation charges,it,s nearing abt Rs5000.Ur agent had no answer about the details.from his version i could make out,that he lied at the time of booking and is hiding something.his ID is-BP17355(Sudarshan Pandit).Sir,if i do not get a proper reply from ur end at the earliest,i wont be left with any other choice,than to approach the consumer forum.thanks.

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    Spice Jet Airlines - Cancellation Charges & Refunds