Spice Jet Airlines — Cancellation Charges & Refunds
Dear Madam / Sir
After I highlighted the issue of very high cancellation charges of Rs 750 per passenger (not per booking) I became aware of another con game which Spice Jet plays on its gullible passengers.
I had to cancel my bookings online and after deducting the exhorbitant charges, the message online was that my Credit will be held for a year and I can utilise the credit for future bookings within the next 12 months. This is pure con on the part of Spice Jet to force the passenger to travel by this airline.
Wait, the saga is not over. When I had to make my next booking, I was forced to approach Spice Jet - imagine my surprise during the course of the conversation, the sales person actually told me that the cancellation charges are refunded to the Original Credit Card but not when you have cancelled online. The passenger after cancelling online has to call up the Spice Jet Office and request them to transfer the balance to the Credit Card. This is another spin in the story.
Why not intimate customers online at the time of cancellation that the balance would be refunded to their credit or debit cards?
Spice......it up and keep it going!!!
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