[Resolved] Spice Jet Airlines — Regarding flight delay and damage of some precious items (refund of my loss)

drsanjeev15

from Muvattupuzha, Kerala

Address:

Puducherry

We had a bad experience with spice jet when I, Dr S K Gupta and my wife were travelling from Kolkata to Delhi on 13th June 2010. The flight [no 219] was scheduled at 5 pm but was delayed for 5 hrs. So we reached Delhi at 12 a.m and missed our train for Dehradun [2nd AC fare nearly 1400/-INR]. When we collected our luggage in airport we were shocked to find out that two wine bottles were broken within the side back inspite of keeping “breakable item; handle with care” tag. [Photos attached]. The wine was purchased from Singapore, Chnagi airport, cost being 100 Singapore Dollar [bill attached]. Due to spillage of wine within the bag several of my clothes were also spoiled which I purchased from Singapore [cost around 100 Singapore Dollar]. I believe that Spice Jet is the most unreliable airlines in India; staff really handles the checked-in baggage in a totally unacceptable manner.
At Delhi airport there was no representative at the counter of spice jet to lodge the complaint. After waiting for 1 hr one of the executive came and received the complaint after verifying the damage. [Copy attached].
We were assured that we shall a get a reply from spice jet within 24 hrs and our loss will be refunded. Till date we have not received any communication from their side. We are really disappointed with such a lack of sincerity and responsibility from so called reputed air line. I had never met with such an incident with other airlines.
I hope that action will be taken in this regard at earliest and my loss will be refunded.

Thanking you
Regards,
Dr. Sanjeev Kumar Gupta
Assistant Professor
Department of Community Medicine/PSM
Mahatma Gandhi Medical College
& Research Institute, Cuddalore Main Road
Pillaiyarkuppam, Pondicherry, India.
Mail ID- [protected]@yahoo.co.in
Cell No. [protected],

+4 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

teju18

from Rajkot, Gujarat

Spice Jet — Delay

We was traving goa to mumbai on Spice jet (10 person) flight was delay for 2 hours thatswhy we missed our mumbai-rajkot flight. We went to spice jet office to know the reason for the delay and lady refused to talk with us. She said "you cant do any thing" then she went inside cabin.

even customer care dosent answer our comapain and said you can email that compain. wowwww..........by waking how can we email?

pnangalia

from Agartala, Tripura

SPICEJET AIRLINES — loss & damage of baggage

I was travelling by your flight no 883 on 18/12/2010 from Ahmedabad to Kolkata vide PNR no N7JGDL.

After the flight landed at kolkata, i found that one of my check in luggage ( leather bag ) was badly damaged. Some of my clothes were also missing.

It was embarrassing to carry the torn and damaged bag from the airport. Therefore i had to discard the bag and carry all the belongings in a couple of carry bags.

A complaint was also lodged in this regard with SPICEJET AIRLINES office at the airport and an email was also sent on the following days. The recorded and acknowledged complain number is CR/86372/2010.

The cost of bag was Rs. 7,000.00 ( Rupees Seven Thousand Only ) and 2 shirts of about Rs 4000.00 besides others.

The Airlines is offering me a petty amount of Rs. 500.00 ( Five Hundred Only ) towards.

please advice me.

sbaisiwala

from Mumbai, Maharashtra

Lets file a joint complaint as I too am a sufferer of damaged checked in luggage from spicejet. Please email me on [protected]@gmail.com if you are interested