FALSE ADVERTISEMENT OF FARE-HIDDEN CHARGES
I have been a regular customer to Spice Jet ,however the experience today was awful.
I saw a fare of 9405.00 two adults and one infant however at the payment page the final amount showed 9458.00.
I didnt see where that 53.00 came from called the Customer Service and spoke to agent who was well not satisfactory and then I requested to speak to a Supervisor who was not only Rude but arrogant.
He kept on saying he sees same fare of 9405 but you have to pay 9458.
On questioning him why the Fare is wrongly listed or why 53.00 is hidden.He said you can see on Travel Tips we charge 800 for infant so you have to pay total 9458 but never made me understand why 53.00 is hidden charge.
Requested him to tranfer the call to Manager,he says call is non transferable.
His name is RISHINDRA TRIPATI.(GURGAON).
You can email me at email@example.com for any further queries.
I have attached the screen shot and is also being send to firstname.lastname@example.org