[Resolved] Spice Mobile Phones — Service Center Executive used bad words and refused to accept the handset for repair | |||
I had been to a service center called Kaiser mobile services, an authorised service center for Spice mobiles and there was one Mr. Salim there who look after all the problems in Spice Handsets. I had reached there at 6.45p.m. on 25.08.12 and he refused to accept my phone and said that the service timings are over. I said it is written that the service timings are till 7.00p.m. But he was adamant and told that he will not accept my handset and started abusing me that you all don't have any manners or time discipline. I told him that I am still 15minutes early and that he should not abuse me. He than started telling me 'you can do whatever you can do' and that 'Why am I using Spice Phone' and that I should not use Spice handsets if I face problems. I said its my choice but after such an experience I will always avoid using Spice handsets. Then he started using bad words and shouting on me as if he is my boss and asked me to leave after insulting me. I am covered under warranty period and my warranty is expiring on 30.11.2012. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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S Global Knowledge Park, 19A & 19B, Sector-125, Noida, Uttar Pradesh, India - 201301
Spice — Horrible Service Center
I completely agree to the fact that Spice Mobiles are NOT WORTH BUYING because their service is ABSOLUTELY HORRIBLE. I have got 4 Spice handset in my family though the handsets are OK but what is the point when they give contract to service to such people who are so unprofessional when it comes to giving service. I AM SORRY Spice but I would NEVER Recommend anybody again to buy these HANDSETS because of the horrible experience I had with service.My case is that I had one Spice C-5300 for personal use. It had display problem and the screen went completely black. When I took it to service centre in Allahabad which is in CITY hotel building they told me it would cost Rs. 570 and you can take it tomorrow. I said OK. The next day I called them and they told me that it would take Rs. 1200 to fix this and if you say yes, you can collect it tomorrow. Though it was a bit disappointing, I said go ahead and fix it please. After 3 more days when I called them, the person at the other end said " Yes your set C-5300 which had the display problem is fixed. You can collect it after payment of Rs. 1200.
But to my surprise when I visited the service center, the person at the reception told me your phone is lying untouched and it would take 10 days to fix this and it would cost you Rs. 1700. When I told him I talked before coming, everybody denied out rightly that he did not picked the call. Annoyed when I went to the owner of the service center to complain, he took the matter very lightly. I even showed him the call list in his phone( which confirmed that I called and taled for 1 minute 13 seconds). After being humiliated so much I collected my unfixed phone and returned with a determination of not to buy SPICE ever again.
The same day I went to buy a SAMSUNG CDMA handset. If SPICE is concerned even in the least they should terminate this service center in Allahabad and appoint a Sincere Party for the same. Till then "No to Spice"