Standard Chartered — Standard Chartered Credit Card

Address:

Bangalore, Karnataka

This is with reference to the Credit card ending 2945, where I have cleared all the dues about 4 yrs back and I have cancelled the card as well. However while I was applying for a home loan now, it came to light that as per CIBIL report there is a outstanding of Rs.1450 reporting on my SCB credit Card which I am not sure why. When I called the customer care for the same reason, they tell me that they are unable to find my Card Details on there system and will not be able to help. However I spoke to couple of RUDE people in this customer care, who are interested in explaining only their problems and not listening to the customer.Finally I was promised a call from the Manager called Kiran Bhat, who never called and made someone by name Manmohan call and took all the details and promised to resolve in 2 days. it has been 2 weeks now I have not heard back from them. Still Mr.Kiran Bhat does not have a courtesy to call. I have been calling the customer care to follow up on the same, still I am unable to get Manmohan nor Kiran bhat on call. Due to all this I am so worried while my Home loan which is final processing will be affected. When I called the Customer care today and asked for the board number or senior management email id to raise this concern, they denyed to give the same and told me to mail Mr.Kiran Bhat instead. Which I am sure it would be waste of time and energy mailing this useless person who does want to hear customer problem.

This is WORST service that I have ever received in my life. Standard Chartered has such horrible Customer Care.