Standard Chartered Bank — Bank not returning my money

Address:

Bangalore, Karnataka

I, Rahul Jain, was a credit card with Standard Chartered Bank. I had cancelled the credit card and at the time of cancellation the card had a credit balance of Rs. 4,544.57. After repeated request for months, the credit balance was processed and a cheque/ demand draft was sent to me.

The cheque/ demand draft was collected by my office security but they misplaced the courier and it is still not traceable. Therefore, because of negligence on part of my office security, I have still not the cheque/ demand draft.

I wrote my first e-mail to card.[protected]@sc.com on 27 December 2012 requesting them to issue necessary instruction to stop the payment of the cheque/ demand draft so that it does not go into wrong hands. I also requested in the e-mail to issue me a new cheque/ demand draft or to directly deposit the amount into my bank account (details of which was also shared). After this e-mail also, I have written a number of e-mails to have the status update.

In spite of writing repeated e-mails, I have not got any response to my request. I am highly disappointed with the quality of service your team provides. Especially, their answers are far away from the question raised. Either they don’t understand English or they don’t want to understand customer’s problem.

I have even sent a fax also to the relevant department but even they did not bother to respond to it.

My clear requests to you are as follows:

1. Please issue necessary instructions to stop the payment of cheque/ demand draft already issued; and

2. Issue me a new cheque/ demand draft for that amount. Alternatively, I would prefer to have the amount directly credited to my bank account. Let me know if you want me to share the bank account details.

I hope that my request will be taken care of by you this time.

Please call me at +[protected] for the card details.