Standard Chartered Bank — Incorrect and Extra BIlling on My Credit Card by Standard Chartered

In Ref to Credit Card Number [protected] -

I had logged in a complaint (622355)to revert back wrongly calculated late payment and interest charges of Rs 1400 for the month of Jan 2012.

I had made the payment befor the correct due date 24th as known to me - however, it is now communicated that due date is
23rd sue to some system calculations. It is not my duty to track the due dat every month and it was never communictaed to me that due date will
fluctuate like this.

I called the Customer Care and the manager was very rude and siad it is ok if i want to close my account. I have alwasy been a considerate customer and made correct payments

Also, i asked the agent to provide me all FAQ's in mail since it was personal complaint and he denied.

I am agitated and dissapointed. it is not just about the wrong calculation but the customer care did not handle the call properly.

The manager was rude, irritating and not listening to my complaint .

I am very agitated need a response quick on this.

I will raise a complaint in consumer court since such a behaviour is not acceptable.