[Resolved]  Standard Chartered Bank Credit Card — Unethical business tactics.Fraudulent.

During the last more than a year whenever i've paid cash into my Standard Chartered Bank credit card account, SCB has been charging me Rs.99/= in their card statement to me as "FEE FOR CASH PAYMENT AT BRANCH".

Whenever i've spoken to them about this, their customer service rep over phone took umbrage that this was SCB's policy and practice. I've credit cards of other banks also but none of them charge me this way when i do pay cash into the respective card account. Knowledgable sources have told me that this is a fraudulent / unethical business practice which needs to be countered. It's been a mental agony for me having to put up with this money-fleecing idea of Standard Chartered Bank so blatantly. Is such a practice authorized by the Reserve Bank of India? The question is, why should SCB be bothered about how i pay ? I do pay by cheque also. But whether i pay by cash or cheque, I AM PAYING. On time. In fact, (a) most of the time i have paid cash on the last day of the due date, because of my busy travelling schedules. And (b) they have even levied hefty "Late Charges" inspite of me paying on time by cash apart from the Rs.99/= and reversed the entry, a bit reluctantly, on my phone call to them.

Banks should be happy with people who take the efforts to pay on time unlike the ones who deliberately default and then try and come to a one-time settlement!!

Can you please clarify on this matter asap. I strongly feel Standard Chartered Bank needs to be taken to task for what i feel is an unethical business practice. A fraudulent tactic of making money at the customers' cost.

Will this consumer forum or court help me tackle this menace and dispense Justice?

With malice towards none.

Sunder Krishnan
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