[Resolved]  Standard Chartered Bank Credit Card — Credit Card Insurance issue

Address:

South Delhi, Delhi

Dear Team,

I am holding Standard chartered bank credit card ([protected]) from 26-June-2012. I am facing two major problem with this credit card and nobody is responding properly with right information.

Problem 1:- I am unable to create internet banking id for this credit card reason is that during onine registation I am not receiving temporary password on my registered mobile number-[protected]. I also raised call to customer care so many times but they are not resolving the issue everytime says they send the temp password on my mobile and i will receive with in 24 hours but till now after 2 months I haven't received. This is mentally harassment because i am trying on daily basis nothing happened only time wasted by giving poor response to customer and issue is not resolved.

Problem 2:- I received a call after receiving this credit card regarding insurance plan with this credit card that time i was said yes and they given it to me but after thinking too much I feel it is not ok for me and i can't utilize this plan so i requested to cancel it so many times but they are saying it will not cancel and i will have to pay all premium ( 1st month- 854 and after that 360 per month for next 11 months) after so many request they told me they will cancel only after return back the insurance kit (CEP kit). Now I returned the kit but now they are saying they can't cancel even I returned the kit. I already paid 1 premium 854 Rs because customer care said i need to pay it to avoid to pay interest on that and after cancellation they will refund Please help me I don't want to pay 360 per month and don't want to retain it.

Problem 3:- After 2 months i haven't received credit card PIN number.

Please help me out. I will really thankful to you because i am so much frustrated with this type of poor service and behavior.

Request Details -
Credit card PIN request[protected]
Credit Card insurance cancellation request[protected] /[protected]
Mobile Number updation request[protected]
credit card cancellation - 385053
Refund Amount - [protected]



Thanks & Regards
Gaurav Parashar
Tata Teleservices Ltd
2-A Old Ishwar Nagar
Data Center 2nd Floor
Main Mathura Road
New Delhi - 110065
Contact - [protected]
Email Id- parashar.[protected]@gmail.com