| Address: | Mumbai City, Maharashtra |
Ref my Manhattan Platinum C.C [protected] was declined at a merchant outlet in Jeddah KSA. Inspite of having informed the bank that i would be in KSA from 14th to 30th April and maybe a few days more, the card was declined. I got in touch with the Customer Service on 2nd May from Jeddah and offered my verification details to the officer concerned and also on IVR twice. Somehow, there being a glitch, it was not accepting my correctly punched details. I asked the officer concerned to check her record that i am in Saudi Arabia and that she could ask me the verification details. However at that point of time, she refused to do so and also the line got disconnected.
This has caused a huge embarrassment to me and my family as also i was unable to pick up the products which i needed to purchase. I've preserved the two declined receipts for amounts of SAR 15,007 & 7,000, which i could forward to you if needed. I would like you to look into it and get back to me as the usage unreliability of your card has set my mind not to take your card abroad ever but take take C.C of other banks, which i possess. Was this information helpful? | 
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