[Resolved]  Standard Chartered Bank — Fraud & Torture - Non adherence to service standard

Address:

Thane, Maharashtra

I have had a credit are through Standard Chartered bank in 2008 ([protected])
The bank had then charged me incorrectly (charged multiple times for the single transaction made). I got in touch with the bank authorities for rectification well ahead of my payment due date. Nothing helped. I kept telling the supervisor called Rashmi in the Customer service dept that I am not liable to pay any interest as it is the bank who is not able to resolve their error in time committed. I was promised that since it was an error from the banks end I would not be charged for any interest or late payment.

Finally Standard Chartered bank rectified the billing error after9 long months however they didn't keep their promise and charged me interest and late payment fees for the months spent due to their service issue.

Since then they have not been able to resolve this for me. I have called, met, wrote into various people and they only keep on threatening me to pay the entire amount with interest or else they will keep increasing the amount and finally i will have to give up and pay it up.

Also they threaten me by saying they are calling from cibil and my credit rating is totally screwd up due to banks feedback. They also make collection people make torturous calls which are abusive in nature and this has caused me lot of emotional stress.

The collection agency has gone to the extent of hacking into my account and calling my professional contact thereby causing me severe business loss.

I need attention and help with this matter please.