Comments
yas
Anglica Tamayo i totally agree with you. This exact scenario has happened to me just last nov 2011. Last Nov, they asked me to pay P2500 to qualify for the amnesty program. After paying, they told me that ill be receiving the application form through email. I have been waiting for several days and made several calls to follow up on this. Finally i spoke with Sheryl Cruz (Supervisor) and told my situation. She said that they have sent the application form to my email. i told her i was constantly monitoring my email, checking my mailbox even my junk mail but no form was sent to me. She said that on my previous call, the agent forwarded the request to the Supervisor on duty, but the Supervisor didnt forward my concern as it was already too late to submit my form anyway. i didnt reach their deadline (which was not my fault!). After several exchanges of words pointing blame, it all boiled down to there is nothing i can do but to pay another P2500 to qualify for the program. Sheryl Cruz assured me that it wont happen to me again. she gave her word that she make sure i will receive the application form this time. After paying, i received the form. But that was all. i kept on replying to the email i received to follow up on my application or to check on my status but no response. Finally just this Jan 2012, i got a call from a collections agent asking me to pay my dues. i told her i have a pending application. Then she told me that this program was for approval and i did not pass. I then asked that a supervisor call me back as this agent in the first place never knew i even have an application. How come she has the guts to tell me i did not pass... does it mean that my application was never even processed.. a second collections agent called me after a few days again asking me to settle my dues. when i told her i cant since i have a pending application, she told me that on the prior call made to me, i was using the program so as not to settle my dues. i told her that i do have an application for the amnesty program (the agent has no clue at all). she then said shell verify this and will call me back in a few hours. lo and behold that was more than a week ago.
Can they really beg to pay even you were telling them that you cantreally sustain to pay them because of financial difficulties..? What happned if you cant really settle for it?..
True. It happened to me too.. They have the same dialogue. Its really freaking me out that if i will not pay right away they will just call me over and over and give threat that they will going to send this to credit & collection will then beg me to pay for the total amount.
I always ask them for the program to help me settle and lessen my dilemma but none of it they offering me.
Whats the best thing to do??..please help
I always ask them for the program to help me settle and lessen my dilemma but none of it they offering me.
Whats the best thing to do??..please help
CARD NO 281266190011011
This referes to the above card no which i never applied or used still outstanding is showing in my cibil. Kindly provide the copy of application or statements from the date of issue.48%
Complaints
1721
Pending
0
Resolved
778
+91 11 3940 4444
+91 11 6601 4444
19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
Standard chartered banks credit cards services really sucks...because of their bad service people are pushed to the point of having the difficulty of settling their credit card accounts. I don't have the same experience with my other credit cards before. If they give such agreement, it is really in black and white and they will try to assist you settle the account in the easiest way as possible.