[Resolved]  Standard Chartered Bank — Process to close the card

Address:

Delhi

I am using Standard Chartered Bank SUPER VALUE TITANIUM card. They had not mentioned about process to close the card anywhere either on there site or in the documents sent with the card.

So I had asked for process to close the CREDIT CARD 5 times through email to customer care. In my emails I had clearly mentioned that I do not want to close the card now, I just want to know the process to close the card.

instead of sending me process to close the card, every time they are asking me to send request to cancel the card and they process it. Which is clearly indicating that they are acting in transparent manner for my query.

Please go through the following email communication b/w me Standard Chartered band customer care:


Ref : 07/13/038043/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 08, 2013 .

We are concerned to know that you have requested for the cancellation of your
card. We have forwarded your request to the concerned department. One of our
executives will get in touch with you shortly in this regard.

We request you to bear with us in the interim.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

P Bhuvaneshwari
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


At this point of time I am only interested in knowing the process of closing the
card. Because it is not mentioned anywhere neither on your site nor in the
documents sent with the card.

So please just send me the process to close/surrender the Super Value Titanium
Card which I am having with all the details like charges (if there are any),
time it will take etc.

I will decide it on my own whether to send request to cancel card account or
not.

And please please please this time don't send any crap reply. Either send the
process to close the account which I had requested or just say clearly that you
will not share this information ... (No bakwaas please)



Thanks,
Sandeep Singh
Cell: [protected]



On Sat, Jul 6, 2013 at 2:51 PM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/025357/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 05, 2013.

We are concerned to note that your earlier interaction with us did not elicit a
satisfactory response. We regret any inconvenience caused to you in this regard.


We understand from your communication that you wish to cancel your card account.



In this regard, if you wish to cancel your card account, we request you to
revert us with your confirmation for us to do the needful.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank
Padmavathy Bai G
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately.
Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html
Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of
Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


This is getting pathetic now.

Will you guys please send simple and clean answer to my question.

This 3rd time I am asking that just send me the process to close/surrender the
Super Value Titanium
Card which I am having with all the details like charges (if there are
any), time it will take etc.

Just send me answer of my question, No talking please, do not waste your
and my time by sending these kind of replies.


Thanks,

Sandeep Singh
Cell: [protected]



On Fri, Jul 5, 2013 at 11:07 AM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/012280/SP/CRD

Dear Mr. Sandeep,

This is with reference to your e-mail dated July 02, 2013 .

e have noted the concerns raised by you with regard to the revision in the
features of your Titanium Card.

In order to align itself to the market conditions the Bank will change the
features and offers its products from time to time. This is in line with the
agreed terms & conditions of the product.
As per the revised product features of your Titanium Card, the minimum
transaction value for cash back is increased to Rs.750.00, the Cash back is
capped to a maximum of Rs.100.00 per eligible transaction, and to Rs.500.00 per
month for all cards owned by the customer.

A prior information to this regard was sent to all our customers through their
last 2 month's statement of accounts

We hope the above mentioned explanation would satisfy your query.

We confirm that we have updated in our website regarding the change in features
of the Titanium Credit Card. We request you to visit our website for further
clarifications.

We are concerned to know that you have requested to cancel your card
relationship with us. We request you to reconsider your decision and provide us
with another opportunity to be of service to you.

We once again regret the inconvenience and we request you to treat your
experience in isolation and not as a reflection of our commitment to delivering
superior customer service. We look forward to your continued support in the
years to come.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Kamini T
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.


Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html



"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,


Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced
from 6 months to 3 months from the date of issue of the instrument."



This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.