| Address: | Bangalore, Karnataka |
Hi Sir/Madam
On 7th Oct 2012, i got alert on my cell that two transaction of nearly amount 33,000 Rs happen from my credit card in US doller. This transaction was not performed by me. Immediately i called my credit card band (SCB) regarding this unauthorized transaction. they informed me that this transaction happen online. They blocked my card. further i told them to contact merchant regarding this and stop the delivery of the item until this issue is not resolved they told they don't have this policy further i asked how it can happen online when i have not disclosed any information regarding the card. they told it can happen and told me to wait until merchant is not claiming the amount. On 10th Oct merchant apple online store claim the amount of Rs.
32,589.11 INR(USD 591.55) and SCB transfer the amount to apple online store US. when i called the SCB they told me to filled the dispute form. When i claim the dispute on this transaction, the amount of INR 31209.40 (USD 591.55) is credited to my account by apple on line store US. Further when i called the SCB regarding the difference in amount in indian Rs. they told me to called merchant regarding this. They have given me reference no. [protected] where apple online store can track the transaction. I tried so many time to merchant but they are not responding me. Again and again when i am calling to SCB they are always telling me they don't have any role in this only you can contact to merchant regarding this.
Kindly help me how i can get the difference of amount, Was this information helpful? | 
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